Error 500

[FHYA]

Hi all

I am having some trouble wherein I cannot edit or update some but not all of my authority records. I keep getting an error 500 returned.They seem to all be linked to one institution. I am confused as all other authority records (not linked to this institution) are editable.

I am using V2.4 of AtoM. We have followed the recommended installation instructions. We are using the 5.6 or 5.7 version of PHP. We have cleared the cache of the server. This is being done through Add > authority record. I am logged in as an administrator. 

Please advise if possible?

Thanks!

[Dan Gillean]

Hi Chloe, 

That is strange. The first step will be to get the webserver log's error message, so we can better advise on how to resolve this. If there's nothing there, you can also try to repeat the action that causes the error while in Debug mode, to see if you can get a stack trace with more information. You'll find links to basic instructions for doing both here: 

• https://www.accesstomemory.org/docs/2.5/admin-manual/maintenance/troubleshooting/#error-logs-and-debug-mode
  

Other maintenance tasks that you could ask your system administrators to try, that could help: 

• Rebuilding the nested set: https://www.accesstomemory.org/docs/latest/admin-manual/maintenance/cli-tools/#rebuild-the-nested-set
• Generating slugs: https://www.accesstomemory.org/docs/latest/admin-manual/maintenance/cli-tools/#generate-slugs

Cheers, 

Dan Gillean, MAS, MLIS
AtoM Program Manager
Artefactual Systems, Inc.
604-527-2056

@accesstomemory

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