Instalacion - localhost - blank

[Amilcar Sasso]

Hola, buen día, comenzando la instalación desde local host, luego de darme error en el puerto 9200, clickee en back en el navegador, la pagina quedo en blanco y no pude continuar la instalación. adjunto captura de pantalla, como puedo reiniciar la instalacion de ATOM.

GRACIAS!!! ESPERO SU AYUDA.

[Dan Gillean]

Hi there, 

We always suggest that you check the Troubleshooting documentation and try the suggestions found there first. See for example: 

• https://www.accesstomemory.org/docs/2.6/admin-manual/maintenance/troubleshooting/#why-do-i-get-a-blank-white-screen
  

The first thing this recommends is checking your webserver error logs, as well as Debug mode, to see if you can get more information about the error. See: 

• https://www.accesstomemory.org/docs/latest/admin-manual/maintenance/logging/#maintenance-webserver
  
• https://www.accesstomemory.org/docs/latest/admin-manual/maintenance/debug/
  

Please share anything relevant you find there so we can offer further suggestions. 

Additionally, port 9200 is typically used by the Elasticsearch search index. There are a couple things you can do to double-check this service is running as expected. 

• sudo systemctl status elasticsearch should tell you if Elasticsearch is running or not
• Use the following to restart it if it is not running: sudo systemctl restart elasticsearch
• If running, php symfony search:status will tell you about what is in your index currently. 
• Documentation here.
• If there are missing entities, try running the following to repopulate the search index: php symfony search:populate 
• Documentation here. 

After reindexing, you may want to run a few common maintenance tasks (such as restarting PHP-FPM and clearing the application cache) before testing again to see if the issue is resolved. 

There are also posts in the user forum that have a lot of further suggestions for debugging Elasticsearch if it is the issue. See for example:  

• https://groups.google.com/g/ica-atom-users/c/C_aOZo7B9OQ/m/apgVEwXVBgAJ
  

If none of that helps, please provide us with further information so we can offer additional suggestions, such as: 

• What version of AtoM are you trying to install?
• Have you followed our recommended installation documentation, or have you made changes? If you have made changes, what have you changed?
• Does your installation meet the recommended minimum hardware requirements described here? If no, how is your installation different?
• Please share any relevant error log messages you find
• Which of the above suggestions have you tried to resolve your issue? What was the outcome - did anything change?
• Anything else you think will help us better understand your installation environment and the problem

Cheers, 

Dan Gillean, MAS, MLIS
AtoM Program Manager
Artefactual Systems, Inc.
604-527-2056

@accesstomemory

he / him

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