Stuck in start

[Giuliano Ribeiro]

Hi all, since yesterday I have a database stucked.

It is started but I can't connect there:

Looking at the logs I got this:

and the last log is that:

I already restart it many times, but not success to get my database up.

I don't know what to do more.Any ideas?

Thank you.

[Tianzhou Chen]

Hi Giuliano,

    There is a failover happened in our datacenter which affects your instance. Your instance is trying to restart but stuck in the crash recovery mode, we tried to rescue your instance, but all failed so far. Are you OK for us to move this instance into maintenance mode so we use extra methods to rescue it?

    Also from looking at your instance history, the instance presents the usage pattern which is not well suited for 1st Gen (We noticed it was down multiple times in the past). Please also consider moving your instance to 2nd Gen, which performs much better and will suit your usage much better.

Thanks
Tianzhou

[Giuliano Ribeiro]

Thank for your answer Tianzhou, please do all what you can do.

About the move to 2nd, in my plans, I would start a migration in December this year.

Thank you.