HELP: My Cloud SQL is DOWN and its not working in any posible way.

[Pablo Lopez]

I have a MySQL 1st Gen 5.6  that has been working fine for a couple of years and now its been down for at least 24 hours and we have tried restarting it and stopping and starting and nothing seems to work. 

Also we just noticed the automatic backups have been failing silently for a month so we can't try to do a restore from backup without loosing a month worth of data. 

Storage used dropped to cero on graph.

On the google console when I try to access the Users or Databases section I get this error: "Users cannot be loaded from MySQL at this time. Make sure your instance is runnable.", "Databases cannot be loaded from MySQL at this time. Make sure your instance is runnable.".

[John Hanley]

What does Google Stackdriver report for this instance?

Is there an Upgrade button next to the instance name?

Double check that you do not have a billing problem.

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From: google-cloud...@googlegroups.com <google-cloud...@googlegroups.com> on behalf of Pablo Lopez <pab...@gmail.com>
Sent: Thursday, December 5, 2019 5:54 PM
To: Google Cloud SQL discuss <google-cloud...@googlegroups.com>
Subject: [google-cloud-sql-discuss] HELP: My Cloud SQL is DOWN and its not working in any posible way.

 

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[Elliott (Google Cloud Platform Support)]

Helllo Pablo,

Please note that Google Groups are reserved for general Google Cloud Platform and product discussions and not for reporting issues, which is why I suggest moving the troubleshooting to Issue Tracker, where issues can be turned private in case we need to gather any project specific details.