Hello Alessandro,
As we discussed on a different private thread, I have checked your case, and it is being treated as a high priority. Meanwhile, I communicated all messages to all case handlers. Hence, please follow up there as they are more equipped to help.
Thank you
Hello Brian,
I checked if there were other issues reported around the time frame, but I didn't find any. If you are still facing the issue, please open an issue tracker including your instance connection name for further investigation. For privacy reasons, make sure the issue has a Private component.