Remove Custom Field from Profile

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Mark Lamoreaux

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Nov 5, 2016, 12:57:03 PM11/5/16
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I'm an Admin for our Google Apps domain.  Over the years, I used various tools to try and update user profiles in our Domain Directory, using my account for testing.  I have a field that shows up at the very bottom of my Directory Profile in Contacts called "Private Ext" with a test value of 5555 that I believe I entered a few years ago.  None of the tools I am currently using (Google Admin Console, Promevo gPanel, GAM) will display this field when I edit my profile.  Any ideas on how I can get rid of this entry?

I saw a post on Google's site that said that old custom fields would automatically be converted to a Schema when they introduced schemas, but GAM shows no custom schemas for my account/domain.  This value also does not show up when I run "show info user".

Thank you,
Mark

Jay Lee

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Nov 5, 2016, 12:59:48 PM11/5/16
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What does the output of gam info user look like? Feel free to X out any private data.

Jay


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Mark Lamoreaux

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Nov 5, 2016, 6:07:41 PM11/5/16
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C:\GAM>gam info user
User: 
First Name: 
Last Name: 
Is a Super Admin: True
Is Delegated Admin: False
Has Agreed to Terms: True
IP Whitelisted: False
Account Suspended: False
Must Change Password: False
Google Unique ID: 
Customer ID: 
Mailbox is setup: True
Included in GAL: True
Creation Time: 2011-09-01T14:34:13.000Z
Last login time: 2016-11-05T16:12:21.000Z
Google Org Unit Path: /

Addresses:
 sourceIsStructured: False
 customType:
 type: custom

Organizations:

Phones:
 type: work
 value: 

 type: mobile
 value: 

 type: main
 value: 

 customType: Direct Fax
 type: custom
 value: 

 type: work_fax
 value: 

Email Aliases:
  
Groups: (35)
   
Licenses:
 Google-Apps-For-Business


On Saturday, November 5, 2016 at 9:59:48 AM UTC-7, Jay Lee wrote:

What does the output of gam info user look like? Feel free to X out any private data.

Jay


On Sat, Nov 5, 2016, 12:57 PM Mark Lamoreaux <mark.la...@cityofwatsonville.org> wrote:
I'm an Admin for our Google Apps domain.  Over the years, I used various tools to try and update user profiles in our Domain Directory, using my account for testing.  I have a field that shows up at the very bottom of my Directory Profile in Contacts called "Private Ext" with a test value of 5555 that I believe I entered a few years ago.  None of the tools I am currently using (Google Admin Console, Promevo gPanel, GAM) will display this field when I edit my profile.  Any ideas on how I can get rid of this entry?

I saw a post on Google's site that said that old custom fields would automatically be converted to a Schema when they introduced schemas, but GAM shows no custom schemas for my account/domain.  This value also does not show up when I run "show info user".

Thank you,
Mark

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Mark Lamoreaux

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Nov 6, 2016, 11:33:12 AM11/6/16
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Here's a screenshot of the field I can't seem to access or delete:



Ross Scroggs

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Nov 6, 2016, 12:04:21 PM11/6/16
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Mark,

How did you navigate to the screen in the screenshot?

Ross

On Sun, Nov 6, 2016 at 8:33 AM, Mark Lamoreaux <mark.la...@cityofwatsonville.org> wrote:
Here's a screenshot of the field I can't seem to access or delete:



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Ross Scroggs

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Nov 6, 2016, 12:07:48 PM11/6/16
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Mark,

Do: gam user <username> show gplusprofile
Does the field show up in the headers/data?

Ross

On Sun, Nov 6, 2016 at 9:04 AM, Ross Scroggs <ross.s...@gmail.com> wrote:
Mark,

How did you navigate to the screen in the screenshot?

Ross
On Sun, Nov 6, 2016 at 8:33 AM, Mark Lamoreaux <mark.lamoreaux@cityofwatsonville.org> wrote:
Here's a screenshot of the field I can't seem to access or delete:



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Ross Scroggs

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Nov 6, 2016, 12:35:02 PM11/6/16
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Mark,

If you click on the Private Ext text, does a trash can icon appear to the right of 5555?

Ross
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Mark Lamoreaux

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Nov 6, 2016, 1:37:35 PM11/6/16
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Hello Ross,

This screenshot came from my Contacts view in my Inbox.  It's what everyone in the organization sees for my Directory contact.  This area is read-only in this view, so no trash or edit icon shows up.  When I go to Manage Domain or gPanel to edit my profile, this field doesn't exist there.

I tried the gam user <username> show gplusprofile and received this result:

User: mark.la...@xxx.org, Service not applicable/Does not exist (1/1)
id

Ross Scroggs

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Nov 7, 2016, 9:10:24 AM11/7/16
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Mark,

The data must be in the Global Address List; try the following.
gam user mark gal false
gam user mark gal true

You'll be removed from/added to the GAL, but now your entry should be populated from your current user definition.

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Mark Lamoreaux

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Nov 7, 2016, 11:43:33 AM11/7/16
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I thought that would really do it, but no luck.  I removed myself from the gal, verified on another computer and with another user with cleared cache, re-added myself to the gal, and the Private Ext field came back.

I may open a ticket with Google.  Not really a big deal at this point since it's just effecting my record.  I was just trying to understand where this data was stored in the data structures and how to manipulate it.
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