I can not grant sendas to a user

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Maurizio Caurio

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Oct 29, 2018, 12:45:29 PM10/29/18
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Hi , I can not grant sendas to a user.

I have included the user in a group (myGroup), and with this script : gam user us...@domain.it sendas in...@mygroup.com "myGroup"  I want to grant the sendas to send emails with "myGroup", but Gam shows me: ERROR: 400: Custom from requires smtpMsa configuration - invalidArgument

...on other users it works correctly!!

what kind of error is this?

Thanks!!!

Gam 4.61

Maurizio Caurio

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Oct 29, 2018, 1:19:39 PM10/29/18
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Same error with 4.65

Ross Scroggs

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Oct 29, 2018, 1:33:49 PM10/29/18
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Maurizio,

If you want to do a sendas with an address outside of your domain, you have to supply several other parameters.
Gam currently does not support the smtpMsa parameter.

Ross

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Maurizio Cau

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Oct 30, 2018, 4:39:08 AM10/30/18
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I do not understand. 

If I write this command for other users of the same domain, that is mydomain.it to which "myproblematicuser" belongs) everything works...so if I launch the script for "myproble...@mydomain.it", it show me smtpMsa.... but if I lunch the scritp for "myoth...@mydomain.it" it works properly.

Is there a particular setting on "myproblematicuser@mydomain.it"  that needs to be removed or reconfigured?


P.S

    - "mygroup.com" is a domain integrated in the Gsuite console and coexists with mydomain.it; 
    - "myproble...@mydomain.it"  is the owner of the  "mygroup.com"      
    - "myoth...@mydomain.it" is other owner of the  "mygroup.com"             
    - both belong to the same OU


Thanks

Il giorno lunedì 29 ottobre 2018 17:45:29 UTC+1, Maurizio Caurio ha scritto:

Ross Scroggs

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Oct 30, 2018, 9:31:39 AM10/30/18
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Please show the command that works and the command that fails; include the command an all output.

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Maurizio Cau

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Oct 30, 2018, 9:46:36 AM10/30/18
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First Image (1): is on the "problematic user" 

Second Image(2): is on me, that have already the sendas (OK)




Il giorno martedì 30 ottobre 2018 14:31:39 UTC+1, Ross Scroggs ha scritto:
Please show the command that works and the command that fails; include the command an all output.

On Oct 30, 2018, at 1:39 AM, Maurizio Cau <maurizi...@gmail.com> wrote:

I do not understand. 

If I write this command for other users of the same domain, that is mydomain.it to which "myproblematicuser" belongs) everything works...so if I launch the script for "myproble...@mydomain.it", it show me smtpMsa.... but if I lunch the scritp for "myoth...@mydomain.it" it works properly.

Is there a particular setting on "myproblematicuser@mydomain.it"  that needs to be removed or reconfigured?


P.S

    - "mygroup.com" is a domain integrated in the Gsuite console and coexists with mydomain.it; 
    - "myproble...@mydomain.it"  is the owner of the  "mygroup.com"      
    - "myoth...@mydomain.it" is other owner of the  "mygroup.com"             
    - both belong to the same OU


Thanks

Il giorno lunedì 29 ottobre 2018 17:45:29 UTC+1, Maurizio Caurio ha scritto:
Hi , I can not grant sendas to a user.

I have included the user in a group (myGroup), and with this script : gam user us...@domain.it sendas in...@mygroup.com "myGroup"  I want to grant the sendas to send emails with "myGroup", but Gam shows me: ERROR: 400: Custom from requires smtpMsa configuration - invalidArgument

...on other users it works correctly!!

what kind of error is this?

Thanks!!!

Gam 4.61

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1.JPG
2.JPG

Ross Scroggs

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Oct 30, 2018, 10:07:16 AM10/30/18
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First case:
gam user problem...@mydomain.it sendas in...@domain.com "Text"
ERROR: 400: Custom from requires smtpMsa configuration - invalidArgument

The domains are different, Google requires the smtpMsa parameters that Gam does not support.

Second case:
gam user us...@mydomain.it sendas in...@domain.com "Text"
ERROR: 409: Conflict - alreadyExists

This sendas must have been set up in the Admin console previously.

To sendas from a different domain, you must do the configutation in the Admin console, Gam does not support this.

Ross

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Maurizio Cau

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Oct 30, 2018, 11:05:21 AM10/30/18
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Hi, 

this is an example on another user equal to the "problematic one". As you can see I can safely remove and grant the sendas for the same group alias in question. (see image 3)

Thanks

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Ross Scroggs

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Oct 30, 2018, 12:28:51 PM10/30/18
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When the smtpMsa parameters were entered via the admin console for this user, Google must have cached the values.
When you delete the sendas and reenter it, Google uses the cached values.

GAM currently dies not support entering the smptMsa values, you must use the admin console, there is NO current way to do this with Gam

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