Adding a forwarding address via GAM

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Danita Mitchell (US)

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Oct 14, 2016, 6:27:01 PM10/14/16
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Hello,

I have GAM 3.72 and am trying to add a forwarding address for a user.

When I run the 'add forwarding address' command, I am getting the error below:
    User: <user.name>@pwc.com, Does not Exist
(where <user.name> is the actual user's name)

The user DOES indeed exist and is active in the Google Admin Console.  Even after trying with other users, I get the same error.

Please advise.

Thanks!

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Danita Mitchell
PwC | Contractor to PwC - Central Security Administration
PricewaterhouseCoopers LLP
4040 West Boy Scout Blvd Tampa, FL 33607
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Graham Ingleby

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Oct 17, 2016, 4:11:50 AM10/17/16
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GAM 3.7+ uses the new Gmail Settings API for these settings. You need to authorize your service account to make these changes. Run through the steps at:

https://github.com/jay0lee/GAM/wiki/CreatingClientSecretsFile#authorize-the-api-scopes-for-use-with-gam-in-the-admin-console



 

 Graham Ingleby | Google Cloud Consultant | +44 1344 203395 | ging...@ancoris.com

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Kay

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Oct 17, 2016, 6:24:50 AM10/17/16
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Have another problem with forwarding. Not if its related to the same:

$ gam user USERNAME forward on ANOTHERUSER@DOMAIN.com keep
User: USERNAME, Forward Enabled: True, Forwarding Address: ANOTHERUSER@DOMAIN.com, Action: leaveInInbox (1/1)


ERROR: 400: Unrecognized forwarding address - failedPrecondition

BTW: Did already the re-authorization.

Thanks
Kay

Ross Scroggs

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Oct 17, 2016, 8:17:37 AM10/17/16
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Kay,

What is the result of: gam user USERNAME  show gmailprofile

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Kay

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Oct 17, 2016, 8:49:12 AM10/17/16
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Sure:


$ gam user USERNAME show gmailprofile
Getting Gmail profile for USERNAME@domain.com
emailAddress,historyId,messagesTotal,threadsTotal
USERNAME@domain.com,146863,774,601


Ross Scroggs

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Oct 17, 2016, 8:59:44 AM10/17/16
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Kay,

Authorization is good (just checking).
You can't forward to someone until they're set up as a forwarding address.
Have you done: gam user USERNAME add forwardingaddress ANOTH...@DOMAIN.COM
You can see forwarding addresses like this: gam user USERNAME show forwardingaddresses

On Oct 17, 2016, at 3:24 AM, Kay <k...@helpling.com> wrote:

Kay

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Oct 17, 2016, 9:20:34 AM10/17/16
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Yes :-)
It makes sense first to add an address before enabling the forwarding. But that might have changed, because I think it was working without that extra step before.

Thank you very much.
Kay

Ross Scroggs

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Oct 17, 2016, 9:24:39 AM10/17/16
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Kay,

If you add a forwarding address in Gmail settings, then you can enable it with gam without having to add it with gam.

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