sendas, internal ERROR 500

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Giuseppe MARINO

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Feb 10, 2026, 6:12:34 AM (11 days ago) Feb 10
to GAM for Google Workspace
Good morning,

I run this command:


gam user <username@domain> sendas <groupname@domain> "Description"


and receive:

Temporary error: internalError - Internal error encountered, Backing off: 60 seconds, Retry: 8/10
Temporary error: internalError - Internal error encountered, Backing off: 60 seconds, Retry: 9/10

ERROR: 500: internalError - Internal error encountered.

That occurs for just one user; for other users, it is ok.

What is the problem?

Best Regards,
Giuseppe

Jay Lee

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Feb 10, 2026, 6:59:01 AM (11 days ago) Feb 10
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Hard to say if it only occurs for one user.

Can you try logging into the account and adding the send as manually from the Gmail UI to see if it works or offers a more descriptive error?


Jay Lee


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Giuseppe MARINO

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Feb 10, 2026, 8:00:16 AM (11 days ago) Feb 10
to GAM for Google Workspace
Yes for one user as known.

Giuseppe MARINO

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Feb 10, 2026, 8:13:48 AM (11 days ago) Feb 10
to GAM for Google Workspace
I can't find the Gmail UI to add sendas, can you help me ?

Jay Lee

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Feb 10, 2026, 8:19:20 AM (11 days ago) Feb 10
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Giuseppe MARINO

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Feb 10, 2026, 8:24:55 AM (11 days ago) Feb 10
to GAM for Google Workspace
Thank you, I sent the tip to the interested user.

Giuseppe MARINO

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Feb 11, 2026, 9:07:53 AM (10 days ago) Feb 11
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Hi,
here is an update on the case: interested user added "sendas" by Gmail gui.
So why GAM didn't it?

Cordiali saluti,
Giuseppe Marino
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Area Sistemi Informativi - Uff. Sistemi Generali

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Jay Lee

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Feb 11, 2026, 9:30:48 AM (10 days ago) Feb 11
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There's no clear indicator why but if it's only happened once I'd move on 

If it's happening repeatedly I suggest opening a support case with Google.

Jay Lee

Giuseppe MARINO

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Feb 11, 2026, 11:08:31 AM (10 days ago) Feb 11
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Yes, it is the first time; I'd move on.

Thank you so much for the tip.

Cordiali saluti,
Giuseppe Marino
©©©©©©©©©©©

Area Sistemi Informativi - Uff. Sistemi Generali

Centro Ecotekne Pal. R3 - Via per Arnesano - MONTERONI DI LECCE (LE)

Ufficio Sistemi Generali, Piano 1°

dr. Giuseppe Marino

Telefono +39 0832 29 8565




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