rename user account

txiong

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Jun 9, 2014, 4:38:19 PM6/9/14

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Using GAM3.2

We have a mixed naming of google apps account: Us...@domain.com us...@domain.com

We are using an app which is case sensitive with google accounts.

I tried: gam update user Us...@domain.com username us...@domain.com

Although the command goes through without error, this does not seem to work.. I don't see the change happen on the Google Admin audit report.

I've tested by changing the first/last names and that is successful and I can view it in the audit report.

Am I missing something?

Jay Lee

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Jun 9, 2014, 4:48:44 PM6/9/14

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Google's servers are probably seeing the change in case only as a non-update and ignoring the request.

Try doing:

gam update user Us...@domain.com username user1-...@domain.com

gam delete alias Us...@domain.com

gam update user user1-...@domain.com username us...@domain.com

gam delete alias user1-...@domain.com

Yes, that's a pain in the rear :-( Also note that there is some chance that the account will bounce mail if anything is recieved during the renaming, do it off hours...

Jay Lee

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txiong

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Jun 9, 2014, 4:57:05 PM6/9/14

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Thanks for the quick response. Just tested and works for me.

txiong

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Jul 11, 2014, 5:52:00 PM7/11/14

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Jay, I was able to rename the users but kept seeing the aliases on the autofill when I compose emails. Discovered from Google that this procedure created a secondary email use...@domain.com in the Contact Information field in the user's Profile. Browsing through GAM I didn't see a command to delete the secondary email.