Refreshing kiosk Apps list

[Kevin Woody]

Hey all, wondering if this is a thing GAM can help with or if anyone knows another way.

Throughout the year our students sometimes need to do state testing or PSAT or what have you, and they access the secure test browsers by signing out of their account and accessing the kiosk "Apps" menu from the Chromebook device login screen.

The issue I have sometimes is that the list of apps is sometimes incorrect on some devices and the only way I know to force the device to refresh the list is to do a factory reset/powerwash. It's pretty rare, a very small percentage of all our devices, but I would really like to remotely tell the device to update the list.

Does anyone know a less intrusive way to force Chromebooks to refresh the list?

[Terron Torix]

I just had this happen. I would just have the student log in to the device normally, go to the Chromebook settings, then update the device. Not perfect, but it works for us.

Better Together,

Terron Torix

7-12 Business Education & FCS Teacher

District Technology Coordinator

BPA Advisor

Student Council Advisor

Broadview Schools (website)

Montana BPA Pre-Submit Coordinator

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[jco3]

I would say we have to powerwash at least 10% of Chromebooks each year.
We run a UVR (usage verification report) to be sure students are using the CBs more frequently on the run up to testing to be sure the CBs get the CrOs we're set at and the latest Kiosk Apps/CB settings.
Inevitably, there are some lagging classsrooms or students (remote/Chromebook at home) that require a lot of extra support/powerwash.  It is always an issue not matter how proactive we are... but each year we get better, and teachers has pre-test checks to help ID issues ahead of time.

On this topic though, curious if anybody else has a primarily remote school environment... and what you do to monitor internet connection (speed, latency, household overload, wifi signal, etc)?
We pull CrOs signal data and review -70dBm (maybe 60) or worse.  Granted this is very much snapshot.  Looked at 7Signals and a Cisco solution, but very cost prohibitive.
With state testing coming up, this is a hot topic again.

[Kevin Woody]

Appreciate you both. I guess it's an issue we all live with.