When updating primaryemail, getting an "Update Failed: Invalid Input: primary_user_email" error

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Devon Peña

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Jun 24, 2021, 12:55:51 PM6/24/21
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Hello there!

Thanks for support in advance. Whenever I use the command to update a user's primary email:

gam update user $current_email primaryemail $new_email 

It receive the following error: 

"User: us...@user.com, Update Failed: Invalid Input: primary_user_email"

I can confirm I am on the newest version of GAM, but this was occurring before I updated as well. 

Thank you! 

Devon 

Ross Scroggs

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Jun 24, 2021, 1:05:28 PM6/24/21
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Devon,

The value in $new_email is not valid.
Do: gam config debug_level 1 update user $current_email primaryemail $new_email 
In the output look for this line: reply: send: b'{"primaryEmail": "xxxyyyzzz"}'

What is xxxyyyzzz?

Ross


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Devon Peña

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Jun 24, 2021, 5:04:02 PM6/24/21
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Hi Ross, 

Thanks for replying and nice speaking to you again! The result of xxxyyyzzz is $new_email. I did find what the cause of the issue was... I am using a  " + "  in the email, in this case, I am using:  new+email@. At one point, I was able to use special characters. Perhaps I need to wrap it differently now respective to Shell? 


Appreciate your help! 

Ross Scroggs

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Jun 24, 2021, 5:10:33 PM6/24/21
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Devon,

if xxxyyyzzz was $new_email, that says that Command Prompt/PowerShell did not replace the variable with its value.

Ross

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Devon Peña

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Jun 24, 2021, 5:41:27 PM6/24/21
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Sorry, I should rephrase!

At some point, using GAM, I was able to create emails using a naming convention like offboard+user@ and now I am receiving the error from my initial post. This has been in the last week or so. The primaryEmail field on the debug log is only duplicating what I am entering on the initial command: 

if I enter: 

gam config debug_level 1 update user us...@user.com primaryemail users+n...@user.com

the above errors out and primaryEmail shows as user+newname@

if I enter: 

gam config debug_level 1 update user us...@user.com primaryemail usersn...@user.com 

the command is successful and the primaryEmail shows as userne...@user.com 


Are the use of symbols in the creation of emails no longer available in GAM? 

Ross Scroggs

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Jun 24, 2021, 6:08:23 PM6/24/21
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Devon Peña

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Jun 24, 2021, 6:59:14 PM6/24/21
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Ok, I do see that on the Gmail side, however, it looks like Google Workspace Admin guidelines does allow it ? In my case, I did happen to try underscores but the command still failed. 

https://support.google.com/a/answer/9193374?hl=en 

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Usernames

  • Usernames can contain letters (a-z), numbers (0-9), dashes (-), underscores (_), apostrophes ('), and periods (.).

  • Letters in usernames must be lowercase. If you enter uppercase letters when creating a username, they are converted to lowercase letters.

  • Usernames can't contain more than one period (.) in a row, accents, accented letters, ampersands (&), equal signs (=), brackets (<,>), plus signs (+), or commas (,). 
  • Periods (.) are not ignored in usernames the way they are in gmail.com accounts. If you create a user account called username, this user will not be able to receive messages addressed to user.name, or us.er.na.me, or any other combination of periods. To let a user receive mail with these variations, create an email alias for them.
--- 



Ross Scroggs

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Jun 24, 2021, 7:01:55 PM6/24/21
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Devon,

Contact me directly.

Ross

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Devon Peña

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Jun 24, 2021, 7:15:48 PM6/24/21
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Sounds good, I will reach out to you in the next business days to book sometime, thank you! 

Ross Scroggs

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Jun 24, 2021, 7:27:06 PM6/24/21
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Devon,

I'm in California (PDT) and am generally available starting at 8. Tomorrow, I won't be available until 10:30.

Ross


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Devon Peña

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Jun 25, 2021, 11:36:50 AM6/25/21
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Ok, sounds good. I am PTO through the 30th, so I will reach out to you after the 4th. 

Thanks so much Ross! 
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