Your project loyalpilot-201711 has been shut down

[Chris Palmer]

Hey guys,

I got this email saying my app is to be shut down, if I want to restore it click here:

But I get the following error and can't actually restore?

I can't pay for support as I can't even select the project.

What can I do about this? 

Can I find a reason for it being shut down?

Thanks,

Chris 

[Nicolas (Google Cloud Platform Support)]

Hi Chris,

If you receive an email from the Google Cloud Platform Trust & Safety Team, the email includes the steps how to rectify the issue and how to submit an appeal.

Google Groups hosts discussion forums where you're likely to find information like service status updates and release notes and high-level discussions on the platform.

[Chris Palmer]

Hi Nicolas,

The problem I have is - I get an email which instructs me to go to the following page to restore the app (since it's been deleted). 

BUT the page doesn't load, it just spins on that wheel, so I can't actually restore anything.

That's all the email suggests:

Dear Developer,

Your Google Cloud project XXXX was shut down on 2019-05-28T20:20:23+00:00.

Shut-down projects and the data stored in them may be recovered for a limited time before the projects are permanently deleted. If you’d like to recover your project, you must cancel the project’s permanent deletion before 2019-06-27T20:20:23+00:00.

To recover your shut-down project:

1. Visit the Resources pending deletion page.
2. Select the project you want to recover, and click Restore.
3. In the confirmation dialog, click Restore.

If you take no action by 2019-06-27T20:20:23+00:00, you will be unable to recover your project.

If you have any questions, please visit Google Cloud Platform Resource Manager Documentation or contact Google Cloud Platform Support.

Cordially,
The Google Cloud Platform Team

[Nicolas (Google Cloud Platform Support)]

Hi Chris,

Thank you for reporting this.

I understand that you are experiencing an issue with the link provided in the email.  

However as this group is intended for general discussion regarding Google Cloud App Engine tools where you're likely to find information like service status updates and release notes and high-level discussions on the platform not for specific technical issue’s troubleshooting I you would recommend to open a new issue following this link where the engineering team will be able to assist you.

Thank you for understanding.

[Chris Palmer]

Thanks Nicolas, much appreciated. Should someone reply to me there?

[Harmit Rishi (Cloud Platform Support)]

Hello, 

You will hear from an support agent shortly after the issue has been created. Additionally, you may refer to the following documentation here for further explanation on what to expect when you have opened a issue. 

Hope to speak to you soon!