Custom domains missing

Srinivasu Kota

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Dec 29, 2018, 12:34:29 PM12/29/18

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almost 6 years back i have migrated my appengine app from xyz to xyz-hrd (for example)

as part of migration google didn't move custom domains to xyz-hrd, but they are still present to xyz appid

i found they are still present using gcloud command for xyz domain.

gcloud app domain-mappings list

i could not delete them as it gives this error

ERROR: (gcloud.app.domain-mappings.delete) NOT_FOUND: The AppId that you are looking for has been deleted

but xyz-hrd doesn't list them as well..

i need to add SSL certificate, how can i do that.

also there is another unknown custom domain is added to my account not sure who has added it, but i couldn't delete it even though i am owner of the app-id

please help me to fix this problem. I don't have any premium support. It looks like it is problem of migration script few years ago and we have not noticed it till now.

Thanks

Katayoon (Cloud Platform Support)

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Jan 4, 2019, 12:05:48 PM1/4/19

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Hi Srinivasu,

I am not sure how you have migrated your App Engine app, but my assumption is that you have deleted your project prior deleting your domain mapping. If so, you may override your domain mapping via DomainOverrideStrategy using the Google App Engine Admin API with taking the following steps:

1. Go to the App Engine Admin API page.

2. Enable OAuth2.0 and fill out the request form.

appsId = your application id

overrideStrategy = OVERRIDE

Request body =

{

"id":"YOUR_DOMAIN"

}

3. Click Authorize and execute button.

Then you would be able to add the certificate.You may also visit this Google Group discussion for additional reference.

If you need further assistance on the issue, you may raise a PRIVATE ticket via the Issue Tracker and provide us with your project id and full details on the issue you are experiencing so that we would be able to investigate the root cause of the issue efficiently. I should add that here you can find all free support resources, however premium support packages have higher SLA.

- Note that Google Groups are reserved for general Google Cloud Platform-end product discussions and not for reporting issues.

Srinivasu Kota

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Jan 4, 2019, 6:45:48 PM1/4/19

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i get this error

I still feel you didn't understand the problem we are facing....this is your scripts we used to create migration from original DB to HRD

also we didn't delete cricwaves appid...it was deleted by you as part of the migration...

the main issue is our custom domains are not migrated from cricwaves appid to cricwaves-hrd appid

this is problem from your side...i get kicked out from one department to another department for the problem caused by your migration.

If you see history of appid cricwaves-hrd i have paid hundred's of dollars so far for last 10 years and this is one issue i am struglling with...

there is no coherence in support being provided by your team, each member who reaches me i provide detailed information about the problem, i feel the intention is close the ticket by each team rather than resolving issue.

above override domain strategy didn't worked...

please help

On Fri, Jan 4, 2019 at 11:06 AM 'Katayoon (Cloud Platform Support)' via Google App Engine <google-a...@googlegroups.com> wrote:

Hi Srinivasu,

I am not sure how you have migrated your App Engine app, but my assumption is that you have deleted your project prior deleting your domain mapping. If so, you may override your domain mapping via DomainOverrideStrategy using the Google App Engine Admin API [1] with taking the following steps:

1. Go to the App Engine Admin API page.
2. Enable OAuth2.0 and fill out the request form.

appsId = your application id
overrideStrategy = OVERRIDE
Request body =
{
"id":"YOUR_DOMAIN"
}

3. Click Authorize and execute button.

Then you would be able to add the certificate.You may also visit this Google Group discussion for additional reference.

If you need further assistance on the issue, you may raise a PRIVATE ticket via the Issue Tracker and provide us with your project id and full details on the issue you are experiencing so that we would be able to investigate the root cause of the issue efficiently. I should add that here you can find all free support resources, however premium support packages have higher SLA.

- Note that Google Groups are reserved for general Google Cloud Platform-end product discussions and not for reporting issues.

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Srinivasu Kota

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Jan 4, 2019, 6:45:48 PM1/4/19

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now i was able to execute domainMapping and i was able to map domains to cricwaves-hrd, i think issue seems to have resolved...i still need to add SSL certificate...i will let you know if i have any issue with it..

your resolution helped so far.

thanks,

-Kota

On Fri, Jan 4, 2019 at 12:03 PM Srinivasu Kota <sriniva...@gmail.com> wrote:

i am not able to add cricwaves.com and www.cricwaves.com to cricwaves-hrd

Srinivasu Kota

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Jan 4, 2019, 6:45:49 PM1/4/19

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i am not able to add cricwaves.com and www.cricwaves.com to cricwaves-hrd

On Fri, Jan 4, 2019 at 11:57 AM Srinivasu Kota <sriniva...@gmail.com> wrote:

Srinivasu Kota

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Jan 4, 2019, 6:45:56 PM1/4/19

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i still have one issue...

www.cricwave.com

i need to delete this domain. mapped to cricwaves-hrd

it says i don't have permission to delete it...i am owner for the domain, how come i don't have permission to remove it?

Katayoon (Cloud Platform Support)

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Jan 8, 2019, 11:29:07 AM1/8/19

to Google App Engine

You should have either the "roles/owner" or "roles/appengine.appAdmin" role to be able to configure your application. Make sure you are logged in with the proper account to your project and if the issue still persists, as mentioned before, you may raise a PRIVATE ticket via the Issue Tracker and provide us with your project id and full details on the issue you are experiencing for further investigation.

Srinivasu Kota

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Jan 9, 2019, 9:15:34 AM1/9/19

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On Tue, Jan 8, 2019 at 10:29 AM 'Katayoon (Cloud Platform Support)' via Google App Engine <google-a...@googlegroups.com> wrote:

You should have either the "roles/owner" or "roles/appengine.appAdmin" role to be able to configure your application.

i have roles/owner for the appid cricwaves-hrd

Make sure you are logged in with the proper account to your project and if the issue still persists,

yes logged into proper account and issue still persists

as mentioned before, you may raise a PRIVATE ticket via the Issue Tracker and provide us with your project id and full details on the issue you are experiencing for further investigation.

i did create a issue tracker, but has no response yet.

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dang...@google.com

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Jan 10, 2019, 1:26:39 PM1/10/19

to Google App Engine

You might need to go through the domain activation process again before deleting the domain.

Please, take a look in this case[1].

[1] https://serverfault.com/questions/812240/google-app-engine-remove-custom-domain

On Wednesday, January 9, 2019 at 9:15:34 AM UTC-5, Srinivasu Kota wrote:

On Tue, Jan 8, 2019 at 10:29 AM 'Katayoon (Cloud Platform Support)' via Google App Engine <google-appengine@googlegroups.com> wrote:
You should have either the "roles/owner" or "roles/appengine.appAdmin" role to be able to configure your application.
i have roles/owner for the appid cricwaves-hrd

Make sure you are logged in with the proper account to your project and if the issue still persists,

yes logged into proper account and issue still persists

as mentioned before, you may raise a PRIVATE ticket via the Issue Tracker and provide us with your project id and full details on the issue you are experiencing for further investigation.
i did create a issue tracker, but has no response yet.

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dang...@google.com

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Jan 10, 2019, 1:32:34 PM1/10/19

to Google App Engine

Maybe you can try to delete the domain by following:

gcloud app domain-mappings delete DOMAIN [GCLOUD_WIDE_FLAG …]

https://cloud.google.com/sdk/gcloud/reference/app/domain-mappings/delete

Srinivasu Kota

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Jan 10, 2019, 3:04:12 PM1/10/19

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I ready tried, it gives same error, no permission to delete....I am owner of the app, so I should be able to delete any domain weather it is created by me or not right?

On Thu, Jan 10, 2019, 12:32 PM dangelot via Google App Engine <google-a...@googlegroups.com wrote:

Maybe you can try to delete the domain by following:
gcloud app domain-mappings delete DOMAIN [GCLOUD_WIDE_FLAG …]

https://cloud.google.com/sdk/gcloud/reference/app/domain-mappings/delete

On Thursday, January 10, 2019 at 1:26:39 PM UTC-5, dang...@google.com wrote:

You might need to go through the domain activation process again before deleting the domain.
Please, take a look in this case[1].

[1] https://serverfault.com/questions/812240/google-app-engine-remove-custom-domain

On Wednesday, January 9, 2019 at 9:15:34 AM UTC-5, Srinivasu Kota wrote:

On Tue, Jan 8, 2019 at 10:29 AM 'Katayoon (Cloud Platform Support)' via Google App Engine <google-a...@googlegroups.com> wrote:
You should have either the "roles/owner" or "roles/appengine.appAdmin" role to be able to configure your application.
i have roles/owner for the appid cricwaves-hrd

Make sure you are logged in with the proper account to your project and if the issue still persists,

yes logged into proper account and issue still persists

as mentioned before, you may raise a PRIVATE ticket via the Issue Tracker and provide us with your project id and full details on the issue you are experiencing for further investigation.
i did create a issue tracker, but has no response yet.

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Nicolas (Google Cloud Platform Support)

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Jan 18, 2019, 5:00:45 PM1/18/19

to Google App Engine

Hi Kota,

I can see that you opened a ticket on Issue Tracker, as this is the right channel for technical issues such as the one you are experiencing I would recommend that you follow up on this thread instead of here.

Please note that Google Groups is intended for general discussion about Google Cloud products.

Thanks for your understanding.

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