DNS not resolving for custom domain

[Paul Mazzuca]

Does anyone know how long it usually takes for DNS to resolve for a custom domain provided by Google and mapped to a GAE project?  After mapping my custom domain, the prompt said that it would take 24 hours. However, 96 hours later, DNS is still not resolving and unfortunately Google does not have any free support for custom domains. 

My appspot domain works fine by itself.  I have been using dig to make the DNS request.  I did not make any changes to the default DNS records created by Google when doing the mapping.

[Adam (Cloud Platform Support)]

It looks like you'll need to share some details for troubleshooting. If you'd like to do this privately, you can post an issue to the google-cloud-platform issue tracker. At minimum, I'd like to see a screen capture of the DNS configuration so we can test and rule out any config issues.

However, when you say you did not make any changes to the default DNS records, that may be the issue. At minimum, you need to set up a CNAME record for the subdomain you want to map (eg. 'www') that points to ghs.google.com, see https://cloud.google.com/appengine/docs/python/console/using-custom-domains-and-ssl.

[Paul Mazzuca]

The default for 'www' is ghs.googlehosted.com, not ghs.google.com. Should I change it?

The issue tracker as I understand it, is not private. I have already submitted screen shots to support using the send feedback feature.  If there is another way I can privately troubleshoot this, please let me know. 

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[Adam (Cloud Platform Support)]

Yes, sorry that is 'ghs.googlehosted.com', but 'ghs.google.com' is aliased to it.

Feel free to send me a private message from groups. We can also make public issues private on request, so you can open an issue first and let us change the visibility before submitting the rest of the info.

On Saturday, August 13, 2016 at 8:58:25 PM UTC-4, Paul Mazzuca wrote:

The default for 'www' is ghs.googlehosted.com, not ghs.google.com. Should I change it?

The issue tracker as I understand it, is not private. I have already submitted screen shots to support using the send feedback feature.  If there is another way I can privately troubleshoot this, please let me know.