Custom Domain and ISP Problem

[Tolga Tanrıverdi]

Hi

We are using GAE in our backend infrastructure, and we are also using SSL and custom domain on our App Engine Application

Our custom domain is : https://customer.meeapps.com.tr

It works fine when I'm trying to reach it with my ISP (Turk Telekom). When I ping it it always returns success

However users who are using different ISP than mine (like Vodafone etc..), they cannot reach the same domain, When they ping the domain it shows the correct ip address(So I'm sure the domain settings are true) but it  always give "request time out" error.

But when they use the original domain (https://meeapps-chat.appspot.com) everything works fine for everyone.

So I couldn't understand the problem, things are working fine for some ISP and others cannot use it.

I've also contacted with other ISPs (like vodafone) and each one of them said, there is no problem in our side we are using the correct dns record but somehow the google side is blocking our ip addresses

Can someone show me the right direction to fix this problem

Thanks

[George (Cloud Platform Support)]

If things work fine for some ISPs, it means the app is working fine on the cloud platform. There is no censorship of ISPs, and it were any, one cannot assume it is functional strictly in what your app is concerned, and no others.

If you'd like us to investigate further, you can send a private email by using the drop-down menu offered by the "reply" button at the top right of the editing window, and provide your project number and other information you deem relevant.