Custom Domains - P2 - High Impact - Service Severely Impaired

[bFlood]

we have a "P2 - High Impact - Service Severely Impaired" issue right now and its been 2.5 hours since we've heard from Google Support on the case. is there anyway to elevate an issue? We spend tens of thousands every year on GCP

 We've been using AppEngine since it started and have changed ssl certificates several times, this time something went wrong in the process and we're only half working. all www traffic is 404, never reaches our instances

for the first time, I'm starting to have major doubts about where the whole Google Cloud Platform is heading

[Mohammad I (Cloud Platform Support)]

Hello, 

You can contact Google Cloud Platform Support for your issue as instructed here to get updates or to provide further instructions. 

If you need urgent attention you can consider escalation of the case. For that you can get further information here.