Mail quota increase request - billing enabled project

[Rafael Darder]

Hi, 

I requested an email quota increase two days ago, which is pending approval. From what I've read in this forum, it may take weeks. 

The project has billing enabled, but falls within the free tier. I just tried the same request on another billing enabled project and it got approved instantly. The only difference is that this other project exceeds the free tier. I suspect is has something to do.

Is there anything I can do make the approval happen today? 

Thanks

Rafael

[Patrice (Cloud Platform Support)]

Hi Rafael,

Unfortunately, there's not much to be done here on this front. The quota increase for email is indeed handled by another team, so it can take a while.

If you're in a hurry, I would suggest switching over to SendGrid. This will give you more quota, better rates if you send a lot of emails, and it hooks into App Engine easily :).

Cheers!

[PK]

How about processing e-mail attachments? Doesn’t moving data between SendGrid and GAE increase latency and cost? E-mail needs to be a core Google Cloud Platform Service….

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PK

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[Anastasios Hatzis]

Even so I appreciate to have alternative services available (such as SendGrid), I also agree that E-mails should be a core GCP service. I know that SendGrid does a lot more than just sending mails out, but currently the E-mail service in GAE feels a little bit like a second class citizen.

[Rafael Darder]

Hi Patrice, thanks for your reply. Do you know if there's any other channel I can use to reach that team? The "bronze" support options are a little scarce.

I'm just focused on getting this issue out of my way, so I may end up using sendgrid or some other solution, thanks for the info. Honestly, what doesn't seem right is the fact that the outgoing email quota is _so_ low compared to all the other quotas, together with the fact that sengrid is a promoted 3rd party solution.

Thanks

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[Patrice (Cloud Platform Support)]

Hi again Rafael,

Unfortunately, there is no real way to get in touch shy of a support package and opening a ticket for it. This is far from ideal I know, which is why we suggest SendGrid as a solution because it comes off cheaper and gives a greater quota.

@PK and Anastasios: I will forward your feedback internally, but the best solution to get your voice heard by the proper teams is the issue tracker. While we can definitely forward feedback and try to get traction, numbers talk more than anything when it comes to prioritization. The more FRs with support (stars, in this instance), the more priority will be put on the mail service. We're always happy to improve the platform and its offerings, we just need to prioritize a bit, and the Issue Tracker is the place where this is done the best :).

Cheers!

On Wednesday, December 9, 2015 at 2:37:30 PM UTC-5, Rafael Darder wrote:

Hi Patrice, thanks for your reply. Do you know if there's any other channel I can use to reach that team? The "bronze" support options are a little scarce.

I'm just focused on getting this issue out of my way, so I may end up using sendgrid or some other solution, thanks for the info. Honestly, what doesn't seem right is the fact that the outgoing email quota is _so_ low compared to all the other quotas, together with the fact that sengrid is a promoted 3rd party solution.

Thanks

On Wed, Dec 9, 2015 at 3:54 PM, Patrice (Cloud Platform Support) <pvout...@google.com> wrote:

Hi Rafael,

Unfortunately, there's not much to be done here on this front. The quota increase for email is indeed handled by another team, so it can take a while.

If you're in a hurry, I would suggest switching over to SendGrid. This will give you more quota, better rates if you send a lot of emails, and it hooks into App Engine easily :).

Cheers!

On Wednesday, December 9, 2015 at 9:56:03 AM UTC-5, Rafael Darder wrote:

Hi, 

I requested an email quota increase two days ago, which is pending approval. From what I've read in this forum, it may take weeks. 

The project has billing enabled, but falls within the free tier. I just tried the same request on another billing enabled project and it got approved instantly. The only difference is that this other project exceeds the free tier. I suspect is has something to do.

Is there anything I can do make the approval happen today? 

Thanks

Rafael

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[Miguel Vitorino]

Hi Rafael,

We use Amazon SES with AppEngine and works very well. You can setup SNS topics with HTTPS webhook calls to your GAE for unsubscribes, bounces, etc.

[Rafael Darder]

@Patrice, Thanks for your honest answer, appreciate it.

@Miguel, thanks for your suggestion. I think they're all good alternatives, I'm on my way migrating out of app engine for outgoing email.

 

Email is perhaps by far the simplest of all the cloud platform services, so my rant here has to do less with email solutions and more to do with the administrative issues I found for resolving something I assumed so simple. 

1- The unreasonably low emails/day quota, compared with all the other quotas.

2- the fact that unlike _all_ other quotas, the emails/day quota does not increase automatically when you set up billing for your project.

3- the lack of an ETA on when a manual quota increase request is going to be processed

4- the lack of a customer channel for getting to the groups that would be able to resolve this in a minute and also receive feedback on the problem source.

Thanks all for your help, appreciate it.

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[PK]

Hi Rafael,

my reading from using and following GAE/GCP for a long time is that on the 2nd-3rd year of GAE they realized that they were trying to do too much and decided to de-emphasize and partner for a number of services including the mail service—it fell into "we wish we had not launched this service" category. In my opinion, this was a mistake and the wrong decision. You can probably partner for text messaging and nobody will notice but e-mail is a first tier service because it has tight dependencies on other first tier services (like storing big messages in a GCS/S3 solution in the same network).

In any case, when you go past the administrative overhead you will find that many aspects of the GAE mail service work really well. They just ignore fixing some annoying bugs and adding new features but this is not uniq to the mail service.

Best

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PK

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