Abnormal frontend charges

[Andrea Cimino]

Today my app s~zonzofox-production is going to be billed for more than 90 frontend instance hours, but there is definitely an issue.

The load is ok, normal traffic as usual. Looking at the dashboard charts we have been using just 1 instance. Since we are going to exceed the billing limit could you please tell me what's going on? This is not the first time that is happening, and it's really disappointing.

Best regards,

Andrea Cimino

[pdknsk]

It could be this bug. As I re-read my bug report, I notice it may be a bit difficult to parse on first read.

(I deleted the app.)

https://code.google.com/p/googleappengine/issues/detail?id=10077

[Ruckmani Sivasubramanian Aravindan]

Hi,

I'm facing similar Issue today. My frontend instance hour has short up to 167 Hours in 18 hours of the day. Usually this is under 50 hours. The load on the system has been quite much similar to last week (in fact a little lesser). I see similar increase in DB read operations (5.6 Million reads vs usually < 0.07) and outgoing bandwidth (2.09 GB vs usually < 0.3).

If I add up the cost of all these resouces, it comes to over 10$. The interesting part is that the estimated cost for last 18 hours is showing as $0.05 (which is in the usual value range).

My daily budget is 5$. The application is still accessible.

I'm attacing a snapshot of my dashboard for referance.

Can anybody explain what is going on?

Regards,

Aravind.

[Олег Орлов]

I'm facing similar Issue today.

вторник, 14 июля 2015 г., 1:06:19 UTC+3 пользователь Andrea Cimino написал:

[Олег Орлов]

you have to file a request with this page https://support.google.com/cloud/contact/cloud_platform_billing?hl=en

i'm do it and waiting for answer.

Before that i find https://cloud.google.com/appengine/community

and speak in irc with "marain". He give me first link.

He took my issue under his control.

[marain]

Thanks Oleg.

According to the data I'm seeing so far, this issue is cosmetic — although the dashboard showed inconsistent resource usage data, my current observations indicate that this will not affect your application's billing.

Also, I'm seeing more consistent usage data now.  I believe this was just a glitch.  I'm reporting it to the App Engine engineering team for followup.

Regards,

Dave

Google Cloud Platform Support

[Ryan (Cloud Platform Support)]

Earlier today, a number of users observed incorrect usage statistics being displayed by the App Engine dashboard in the Google Cloud Developer Console.  Some resources, especially Frontend Instance Hours, were shown with unrealistically elevated usage.

The dashboard has been returned to normal operation and our engineers are investigating to find and fix the root cause of the issue.  So far, the results of our investigation indicate that the issue was purely cosmetic, with no elevated billing or quota denials to any user application.  If your application encountered quota denials because of this issue, if you later observe elevated resource billing in your invoice for this month, or if you are still observing unrealistic usage in the App Engine dashboard, please notify Google Cloud Platform Support.

[Олег Орлов]

Thank you Dave. Now everything looks fine. If I'll any question about this issue, I'll know who can help me with answer. Thanks again for your work.

--
You received this message because you are subscribed to a topic in the Google Groups "Google App Engine" group.
To unsubscribe from this topic, visit https://groups.google.com/d/topic/google-appengine/YrRRM7URh5M/unsubscribe.
To unsubscribe from this group and all its topics, send an email to google-appengi...@googlegroups.com.
To post to this group, send email to google-a...@googlegroups.com.
Visit this group at http://groups.google.com/group/google-appengine.
To view this discussion on the web visit https://groups.google.com/d/msgid/google-appengine/0bbee146-d3ff-4269-8dd1-3df41ba10f07%40googlegroups.com.

For more options, visit https://groups.google.com/d/optout.

--

С уважением,
Олег Орлов