Problems getting started with App Engine free trial

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Carl Caulkett

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Mar 27, 2017, 12:02:43 PM3/27/17
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Hello, I am trying to get started with the App Engine free trial but I cannot get the page (Labelled confusingly Google Cloud Platform) to accept either my Debit card or my bank details. The card details do not show any errant items and the bank details show no errors when the verify button is pressed. Yet when I press "Start my Free Trial" I am told to Verify. And if I have chosen the Debit card method, I am informed that the "Transaction was declined due to an Invalid Payment" method. Frankly this is appalling and doesn't fill one with confidence to build "Financial Apps of the Future" if it cannot get a freaking Debit card payment mechanism sorted. How do I start my App Engine Free Trial?

Adam (Cloud Platform Support)

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Mar 27, 2017, 1:20:00 PM3/27/17
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The page is labeled "Google Cloud Platform" because the free trial is for Google Cloud Platform, of which App Engine is just one part. Free trial verification requires either a credit card or bank account details for verification. If you have further issues or questions you may open a billing support ticket, or use the Free Trial Troubleshooter.

Carl Caulkett

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Mar 27, 2017, 2:27:30 PM3/27/17
to Google App Engine
I have supplied both bank account details and debit card details, and despite not being alerted to any specific problem, both applications were rejected. I do not have the necessary account credentials for a billing support ticket, and the items described in the Free Trial Troubleshooter rather suggest that they are intended for those lucky soles who have got past the bank verification mechanism. I repeat my details are perfectly valid - would it be heretical to suggest that the verification mechanism is broken. 

Carl Caulkett

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Mar 27, 2017, 2:29:16 PM3/27/17
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Please read my initial description of the problem. The main problem was NOT the description of the page at the top.

Adam (Cloud Platform Support)

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Mar 28, 2017, 7:01:15 PM3/28/17
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I've requested for a member of our billing team to reach out to you to help get this resolved.

Carl Caulkett

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Mar 28, 2017, 8:12:18 PM3/28/17
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Thanks Adam, I appreciate your efforts.

Cheers,
Carl

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John Louell Atienza

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Apr 5, 2017, 11:38:21 PM4/5/17
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John Louell Atienza

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Apr 5, 2017, 11:38:21 PM4/5/17
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Hi, I also got the same  issue. I tried both my debit and credit account but system says "Transaction was declined due to an Invalid Payment". Need help though. Thanks

Cory Michal

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Apr 12, 2017, 9:07:26 AM4/12/17
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Having the same problem on an enterprise google account. Trial signup works fine on a personal account where I have a card on file. 
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