Nothing happens when I click on my native ad

[Xavi Giralt]

Hello guys,

I have successfully managed to display my native ads in my unity app, but however, I am wondering how do I link the actual ad to the actual action that should happen when the ad is clicked. Where is the data with the link I need to go to when the user clicks on the ad?

Is it in GoogleMobileAds.Api::NativeAd somewhere? I havent been able to find any documentation on this front, any help will be appreciated.

Thank you!

[Mobile Ads SDK Forum Advisor]

Hi Xavi,

 

Thank you for reaching out to us.

 

With regard to your question, if you want to handle the click action for your custom native ad formats yourself instead of taking the user to a deep link or web browser, provide an optional Action<CustomNativeAd, string> in the AdLoader.Builder.ForCustomNativeAd() method. By setting this custom click action, you are overriding the SDK's click behavior. You may check this guide also for sample code snippet.

 

Regards,

Princess Pamela Mobile Ads SDK Team

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[Xavi Giralt]

Hi guys!

Thanks for the pointers, very helpful. Shouldnt the ad perform an action already by default when the ad is clicked?  Because as of now nothing happens when I click the ad, I dont really want to handle the click action myself, but as of now nothing it's happening when I click the ad which I'm not sure if it should be the expected behaviour by default.

Thank you!

[Mobile Ads SDK Forum Advisor]

Hi Xavi,

 

Thank you for your response.

 

Since you mentioned that there is nothing happening when you clicked your ad, can you provide us privately the following details below so that we can further check it? You can provide the following details via reply privately to author option or directly provide it to the link below.

 

• Sample app project where the behavior is reproducible
• Steps to replicate
• Charles log (instruction here)
• App ID
• Ad Unit id
• SDK version

 

If the file(s) you are looking to share are less than 25mb in total you can attach them to this case on your next reply. If you are having trouble attaching your file to this case or if your file(s) are larger than 25mb, you can share your files with me by performing the following steps:

 

1. Navigate to

https://docs.google.com/forms/d/e/1FAIpQLSfkAiXMeYP-fw1W3Z-tT9uwmATEKO5X6S-th0gR2ezdKaaqfg/viewform?usp=pp_url&entry.400550049=Mobile+Ads+SDK&entry.460850823=5004Q00002gQ8wTQAS&entry.80707362=00157517

2. Fill out all fields, and attach your file(s).

3. Please reply back on this thread when you have uploaded your file(s). Please do not share this link.

[Xavi Giralt]

Hello guys,

I provided the info requested int the link below. Thank you very much for your help!

[Mobile Ads SDK Forum Advisor]

Hi Xavi,

 

Thank you for your response.

 

As per checking your sample app project provided, I wasn't able to load ads on my end as I was able to encounter ad failed to load 3 on my end. Can you confirm if you're able to encounter it also? If not, can you provide us the steps you've made to replicate the behavior reported or a screen recording of the replication if possible? You can provide the following details via reply privately to author option or directly provide it to the link below.

[Xavi Giralt]

Replied to you using the "reply privatlely to the author", but I cannot see my reply, I'm assuming you got it, let me know otherwise.

[Mobile Ads SDK Forum Advisor]

Hi Xavi,

I work along with Princess. Allow me to assist you in this.

I went ahead and retested the sample app provided, and I wasn't able to load ads on my end as well (getting no fill error). Since you mentioned that you were able to repro the issue on your end, could you kindly provide us the Charles log (see instruction here) capturing the ad request? This will greatly help us in our investigation as it will enable us to replicate the behavior in our test app environment (by trafficking the creative in the test network).

Regards,

Teejay Wennie Mobile Ads SDK Team

 

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[Xavi Giralt]

Hey guys, thanks for jumping in into the issue. I uploaded a new apk (that loads the ads properly or retries until one succeeds ) and a charles log this afternoon using the form above. Can you see if you can have access to it?

 From the Charles log, I can see nothing on it when the ad is clicked, as if the request was never made, so maybe the problem is that somehow the click isnt being processed properly by the SDK? But all the items within the ad are being registered properly using the functions that the SDK provides, so I'm pretty sure it;s not that. 

[Ahmed SAYED]

The way to get games, reformat them, and add ads from this personal site depends on me https://cutt.ly/GM6AUYY

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[Mobile Ads SDK Forum Advisor]

Hello Xavi,

 

Michael here and I work along with Teejay.

 

Confirming we have received the shared details. However, on testing the charles log, we have encountered the same failed to load 3 error which basically means getting no fill error. On the other hand, testing with the shared APK, we somehow manage to reproduce the issue. With that, we have already raised this concern to the rest of our team for further investigation. We will notify you here the soonest we have an update.

Regards,

Michael Angelo Mobile Ads SDK Team

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[Xavi Giralt]

Thank you for your help guys, let me know if you need any further info!

[Xavi Giralt]

Hello guys,

Just FYI, I got it working by using version 7.1.0 of the Admob SDK. Not sure what has changed from 7.1.0 to 7.2.0 ( and 7.3.1 which also didnt work ) but reverting back to 7.1.0 made the same project that I sent you instantly work.

I'm happy to help you on figuring out what's going on so you can come up with a fix for an upcoming version.

Thank you!

[Mobile Ads SDK Forum Advisor]

Hi Xavi,

Thank you for sharing your findings. I've relayed this to the team as an additional information. We'll update this thread the soonest we have our findings.

Regards,

Teejay Wennie Mobile Ads SDK Team

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[Mobile Ads SDK Forum Advisor]

Hi Xavi,

I hope you're safe and doing fine. I just want to circle back on this thread and let you know that the issue reported here has been fixed.

[Xavi Giralt]

Hello!

Can I ask for a bit more information on the fix itself? In which version of the SDK is this fixed? Do I need to set up the buttons/layers in a specific way to make this to work?

Thank you for your support! I really appreciate it!

[Mobile Ads SDK Forum Advisor]

Hi Xavi,

 

Thank you for your response.

 

The team mentioned that the fixed on this will be release on the next version, but there is no release date mentioned. However, let me confirm it also to them. Additionally, for your question for the buttons/layers, I will ask this also to them. We will update you once we gather the information.

 

Regards,

Princess Pamela Mobile Ads SDK Team

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[Remo Sz]

Siri

Obtener Outlook para Android

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Subject: Re: [google-admob-ads-sdk] Nothing happens when I click on my native ad

 

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[Mobile Ads SDK Forum Advisor]

Hi Remo,

Do you have any concerns related to Mobile Ads SDK? If so, please provide us the details. We'll be happy to assist you.

Regards,

Teejay Wennie Mobile Ads SDK Team

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[Mobile Ads SDK Forum Advisor]

Hi Xavi,

The team provided their feedback and mentioned that the fixed is in 7.0.2.

Regards,

Teejay Wennie Mobile Ads SDK Team

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