Test Interstitial Video ads not working

[jadoo....@gmail.com]

Hi,

I downloaded the admob sdk for iOS from https://github.com/googleads/googleads-mobile-ios-examples. I opened the Interstitial Example for Objective-C. To show the test interstitial video ad, i used ad unit id :ca-app-pub-3940256099942544/5135589807  from link https://developers.google.com/admob/ios/test-ads.

I am not getting any video ad. The ad that is displayed is:

Any help will be appreciated.

[mobileadssdk-a...@google.com]

Hi there,

Thanks for reaching out to us. I was able to load Interstitial Video Ads with this Ad unit Id :ca-app-pub-3940256099942544/5135589807 without any issues on my device iPhone X using our sample apps. Can you send us the complete device logs, your device details and your test setup information? Also, can you give a try on a different device and see if you are able to load the interstitial video ads?

Regards,
Deepika Uragayala
Mobile Ads SDK Team

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Also find us on our blog and Google+ page:
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[jadoo....@gmail.com]

Hi  Deepika,

I am still unable to load Interstitial Video ad on other device i.e. iPhone7.

The changes made in code is to update "Ad Unit Id" for interstitial video ad. The test setup information is:

- (void)createAndLoadInterstitial
{
  self.interstitial =

    [[GADInterstitial alloc] initWithAdUnitID:@"ca-app-pub-3940256099942544/5135589807"];


  GADRequest *request = [GADRequest request];

  // Request test ads on devices you specify. Your test device ID is printed to the console when

  // an ad request is made.

    self.interstitial.delegate = self;

  request.testDevices = @[ kGADSimulatorID, @"f968350c5753f0cf68b616c500bf6cbf" ];

  [self.interstitial loadRequest:request];

}

The device logs are:

2018-07-23 17:14:01.961997+0500 InterstitialExample[614:121584] [DYMTLInitPlatform] platform initialization successful

 

2018-07-23 17:14:02.133910+0500 InterstitialExample[614:121461] [MC] System group container for systemgroup.com.apple.configurationprofiles path is /private/var/containers/Shared/SystemGroup/systemgroup.com.apple.configurationprofiles

2018-07-23 17:14:02.134929+0500 InterstitialExample[614:121461] [MC] Reading from public effective user settings.

2018-07-23 17:14:02.715774+0500 InterstitialExample[614:121574] Could not successfully update network info during initialization.

2018-07-23 17:14:03.254172+0500 InterstitialExample[614:121605] WF: === Starting WebFilter logging for process InterstitialExample

2018-07-23 17:14:03.254269+0500 InterstitialExample[614:121605] WF: _userSettingsForUser mobile: {

    filterBlacklist =     (

    );

    filterWhitelist =     (

    );

    restrictWeb = 1;

    useContentFilter = 0;

    useContentFilterOverrides = 0;

    whitelistEnabled = 0;

}

2018-07-23 17:14:03.255085+0500 InterstitialExample[614:121605] WF: _WebFilterIsActive returning: NO

2018-07-23 17:14:03.559398+0500 InterstitialExample[614:121620] <Google:HTML> You are currently using version 7.24.0 of the SDK. Please consider updating your SDK to the most recent SDK version to get the latest features and bug fixes. The latest SDK can be downloaded from https://goo.gl/UoiJ8F. A full list of release notes is available at https://developers.google.com/admob/ios/rel-notes.

2018-07-23 17:14:07.097338+0500 InterstitialExample[614:121461] interstitialDidReceiveAd

2018-07-23 17:14:09.829314+0500 InterstitialExample[614:121461] interstitialWillPresentScreen

2018-07-23 17:14:09.864797+0500 InterstitialExample[614:121574] Metal GPU Frame Capture Enabled

2018-07-23 17:14:09.875515+0500 InterstitialExample[614:121574] Metal API Validation Enabled

2018-07-23 17:14:10.108528+0500 InterstitialExample[614:121605] WF: _userSettingsForUser mobile: {

    filterBlacklist =     (

    );

    filterWhitelist =     (

    );

    restrictWeb = 1;

    useContentFilter = 0;

    useContentFilterOverrides = 0;

    whitelistEnabled = 0;

}

2018-07-23 17:14:10.108666+0500 InterstitialExample[614:121605] WF: _WebFilterIsActive returning: NO

2018-07-23 17:14:13.570255+0500 InterstitialExample[614:121461] interstitialWillDismissScreen

2018-07-23 17:14:14.114715+0500 InterstitialExample[614:121461] interstitialDidDismissScreen

2018-07-23 17:15:00.027534+0500 InterstitialExample[614:121461] Status bar could not find cached time string image. Rendering in-process.

2018-07-23 17:21:00.005134+0500 InterstitialExample[614:121461] Status bar could not find cached time string image. Rendering in-process.

The device details are:

Model Identifier : iPad4,1 (iPad Air)
Serial Number : DMPLWL1CFK14
iOS : 11.3

The charles logs are attached.

I am testing in Pakistan. Can it may be region issue that video ad is not serving.

Regards

Jadoo Team
 

[mobileadssdk-a...@google.com]

Hi there,

Thanks for sending additional details. Are you able to reproduce the issue on any other iOS devices? I tested the Ad unit Id on iPhone 6s and iPhone X device and I was able to load interstitial video Ad without any issues. It seems that you are receiving a valid ad response. Can you retry with our sample apps as is and let us know if you are still facing this issue? You can also check the error thrown via GADRequestError using the GADInterstitialDelegate as it will help you debug the issue further.

Regards,
Deepika Uragayala
Mobile Ads SDK Team

=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog and Google+ page:
    http://googleadsdeveloper.blogspot.com
    https://plus.google.com/115658573333388777174/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

[jadoo....@gmail.com]

Hi Deepika,

I am able to reproduce issue on "iPad Air" and "iPhone 7".  I am unable to get any "Interstitial Video Ad". I run the sample apps as it is. It is displaying "Interstitial Image Ad" but not "Interstitial Video Ad".  There is no error. 

The issue is that "Ad Unit Id" of "Video Ad" is used but i am getting "Image Ad".

Can it may be region based issue that i am unable to get "Interstitial Video Ad".   

Regards

Jadoo Team

[mobileadssdk-a...@google.com]

Hi there,

Again I would like to ask you to check what error is being thrown using the GADInterstitialDelegate and print the logs as this would help debug this issue further. Also, send us Charles logs and complete device logs after printing the GADInterstitialDelegate callbacks.

Regards,

Deepika Uragyaala

Mobile Ads SDK Team

=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

Also find us on our blog and Google+ page:
    http://googleadsdeveloper.blogspot.com
    https://plus.google.com/115658573333388777174/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

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[jadoo....@gmail.com]

Hi Deepika,

There is not any error occurred.

Complete device logs after printing the GADInterstitialDelegate callbacks are: 

2018-07-26 13:41:06.573945+0500 InterstitialExample[389:51792] [DYMTLInitPlatform] platform initialization successful

 

2018-07-26 13:41:06.909524+0500 InterstitialExample[389:51539] [MC] System group container for systemgroup.com.apple.configurationprofiles path is /private/var/containers/Shared/SystemGroup/systemgroup.com.apple.configurationprofiles

2018-07-26 13:41:06.912275+0500 InterstitialExample[389:51539] [MC] Reading from public effective user settings.

2018-07-26 13:41:07.259762+0500 InterstitialExample[389:51812] Could not successfully update network info during initialization.

2018-07-26 13:41:12.460558+0500 InterstitialExample[389:51830] WF: === Starting WebFilter logging for process InterstitialExample

2018-07-26 13:41:12.461300+0500 InterstitialExample[389:51830] WF: _userSettingsForUser mobile: {

    filterBlacklist =     (

    );

    filterWhitelist =     (

    );

    restrictWeb = 1;

    useContentFilter = 0;

    useContentFilterOverrides = 0;

    whitelistEnabled = 0;

}

2018-07-26 13:41:12.463479+0500 InterstitialExample[389:51830] WF: _WebFilterIsActive returning: NO

2018-07-26 13:41:14.342981+0500 InterstitialExample[389:51539] Ad wasn't ready

2018-07-26 13:41:20.607156+0500 InterstitialExample[389:51812] <Google:HTML> You are currently using version 7.24.0 of the SDK. Please consider updating your SDK to the most recent SDK version to get the latest features and bug fixes. The latest SDK can be downloaded from https://goo.gl/UoiJ8F. A full list of release notes is available at https://developers.google.com/admob/ios/rel-notes.

2018-07-26 13:41:24.110574+0500 InterstitialExample[389:51539] Ad wasn't ready

2018-07-26 13:41:24.745185+0500 InterstitialExample[389:51994] <Google:HTML> You are currently using version 7.24.0 of the SDK. Please consider updating your SDK to the most recent SDK version to get the latest features and bug fixes. The latest SDK can be downloaded from https://goo.gl/UoiJ8F. A full list of release notes is available at https://developers.google.com/admob/ios/rel-notes.

2018-07-26 13:41:28.565923+0500 InterstitialExample[389:51539] GADInterstitialDelegate -- interstitialDidReceiveAd

2018-07-26 13:41:30.945138+0500 InterstitialExample[389:51539] GADInterstitialDelegate -- interstitialWillPresentScreen

2018-07-26 13:41:30.985851+0500 InterstitialExample[389:51783] Metal GPU Frame Capture Enabled

2018-07-26 13:41:31.001495+0500 InterstitialExample[389:51783] Metal API Validation Enabled

2018-07-26 13:41:31.526172+0500 InterstitialExample[389:51830] WF: _userSettingsForUser mobile: {

    filterBlacklist =     (

    );

    filterWhitelist =     (

    );

    restrictWeb = 1;

    useContentFilter = 0;

    useContentFilterOverrides = 0;

    whitelistEnabled = 0;

}

2018-07-26 13:41:31.526377+0500 InterstitialExample[389:51830] WF: _WebFilterIsActive returning: NO

2018-07-26 13:41:36.345051+0500 InterstitialExample[389:51539] GADInterstitialDelegate -- interstitialWillDismissScreen

2018-07-26 13:41:36.873484+0500 InterstitialExample[389:51539] GADInterstitialDelegate -- interstitialDidDismissScreen

2018-07-26 13:41:40.818834+0500 InterstitialExample[389:51539] GADInterstitialDelegate -- interstitialDidReceiveAd

2018-07-26 13:41:47.500382+0500 InterstitialExample[389:51539] GADInterstitialDelegate -- interstitialWillPresentScreen

2018-07-26 13:41:50.229772+0500 InterstitialExample[389:51539] GADInterstitialDelegate -- interstitialWillDismissScreen

2018-07-26 13:41:50.752995+0500 InterstitialExample[389:51539] GADInterstitialDelegate -- interstitialDidDismissScreen

2018-07-26 13:41:50.835341+0500 InterstitialExample[389:52029] <Google:HTML> You are currently using version 7.24.0 of the SDK. Please consider updating your SDK to the most recent SDK version to get the latest features and bug fixes. The latest SDK can be downloaded from https://goo.gl/UoiJ8F. A full list of release notes is available at https://developers.google.com/admob/ios/rel-notes.

The Charles Logs are attached: 

The issue we are facing is unable to get any "Interstitial Video Ad". It is displaying "Interstitial Image Ad" but not "Interstitial Video Ad".

Regards

Jadoo Team

[mobileadssdk-a...@google.com]

Hi there,

The issue we are facing is unable to get any "Interstitial Video Ad". It is displaying "Interstitial Image Ad" but not "Interstitial Video Ad".

We understand your concern and the issue that you are seeing is definitely not a normal behaviour of the test Ad unit Id. However, there is a chance that this might be an issue due to Ad serving or a device specific issue. Are you trying this on our Sample app with the latest version of SDK? I tested the Ad unit Id again and I haven't seen any issues while loading the test interstitial video using our samples. 

We appreciate your efforts to capture the Charles logs, however, the needed data was not captured because the SSL Proxying is still not enabled properly. Please send us the Charles logs again which would be really helpful for our investigation. Having said that, can you create an interstitial video Ad unit Id in your AdMob account and see if you are able to load video Ads using our Sample apps? 

Regards,

Deepika Uragayala

Mobile Ads SDK Team

 =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

Also find us on our blog and Google+ page:
    http://googleadsdeveloper.blogspot.com
    https://plus.google.com/115658573333388777174/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

[jadoo....@gmail.com]

Hi Deepika,

Yes, we are testing sample app with iPad Air (iOS 11.3).

  

Can you specify for which location you want to enable SSL Proxy.

Yes, we created an interstitial video Ad unit Id in our AdMob account. We are still unable to load video ad. 

Regards

Jadoo Team

[mobileadssdk-a...@google.com]

Hi there,

Can you specify for which location you want to enable SSL Proxy.

Please go through the Charles Proxy documentation for more information on ssl-proxying.

And, regarding the issue with the Ad unit Id, can you please share the Ad unit Id that you have created for Interstitial video? We would like to test it on our end as well and confirm.

Regards,

Deepika Uragayala

Mobile Ads SDK Team

=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

Also find us on our blog and Google+ page:
    http://googleadsdeveloper.blogspot.com
    https://plus.google.com/115658573333388777174/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

On 07/27/18 04:44:06 jadoo....@gmail.com wrote:

Hi Deepika,

Yes, we are testing sample app with iPad Air (11.3).

  

Can you specify for which location you want to enable SSL Proxy.

Yes, we created an interstitial video Ad unit Id in our AdMob account. We are still facing issue. 

Regards

Jadoo Team

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[jadoo....@gmail.com]

Hi Deepika,

The SSLEnabled  charles logs are attached.

The ad unit id for interstitial video is "ca-app-pub-1408860581965841/7691410119".

Regards

Jadoo Team

[mobileadssdk-a...@google.com]

Hi there,

Thanks for sharing the Charles. I don't see any issue through Charles logs. I tested on more than 3 devices and I was able to load Interstitial Video Ads using our Ad Unit ID without any issues. I see that you are in fact using our sample apps as is. That said, can you try to do a Factory Reset of the devices and check if it helps resolving the issue? This is a serving related issue and we would suggest that you contact AdMob Product Support Team via the Help Forum and they will be able to assist further.

Regards,

Deepika Uragayala

Mobile Ads SDK Team

=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

Also find us on our blog and Google+ page:
    http://googleadsdeveloper.blogspot.com
    https://plus.google.com/115658573333388777174/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

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[jadoo....@gmail.com]

Hi Deepika,

We want to create ipa of "sample interstitial ad" to test the sample video ad in other region. How can we add "testdevices".

Is there any admob app on appstore to test "ad unit id"?

Regards

Jadoo Team

[mobileadssdk-a...@google.com]

Hi there,

You would have to add all of the test devices before you push out the IPA to fetch test ads for those devices. If you are unable to add all of your test devices, then you will have to inform to your testers to ensure that they do not click on any of the ads while you app is under development. Alternatively, you can always use our Test Ad Unit IDs  to ensure test ads serving all the time.

Regards,

Deepika Uragayala

Mobile Ads SDK Team

=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog and Google+ page:
    http://googleadsdeveloper.blogspot.com
    https://plus.google.com/115658573333388777174/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

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[SR Media]

[jadoo....@gmail.com]

Hi Deepika,

We used "Interstitial Video -- ca-app-pub-3940256099942544/5135589807" id for testing purpose. We are unable to get ad. The charles logs are attached. 

Any help will be appreciated.

Regards

Jadoo Team

[mobileadssdk-a...@google.com]

Hi Jadoo team,

I'm Sam from the SDK team, I'll be assisting you further with this.

I have tested on a simulator simulating location in Pakistan and with your bundle identifier and was still able to see video ads for the Google Search app.

My questions for you are:

1 - Do you have Limit Ad Tracking enabled on the device you are testing on?

2 - Do you have the Google Search app installed on the device?

3 - Does the device have app store installed and configured correctly?

4 - Is your app published on the app store?

5 - Are you able to see Google rewarded video ads using the device in another app or using our sample apps?

If you could answer these it would help me narrow down the issues.

Thanks

Sam

=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog and Google+ page:
    http://googleadsdeveloper.blogspot.com
    https://plus.google.com/115658573333388777174/
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[jadoo....@gmail.com]

Hi Sam,

We used the "Ad Unit Id" (Interstitial Video) from this link. We want to create ipa to test ad serving in other region. 

What kind of video ad is shown. Can you share screenshot.

1 - Do you have Limit Ad Tracking enabled on the device you are testing on? (NO)

2 - Do you have the Google Search app installed on the device? (NO)

3 - Does the device have app store installed and configured correctly? (YES)

4 - Is your app published on the app store? (NO)

5 - Are you able to see Google rewarded video ads using the device in another app or using our sample apps? (NO)

Regards

Jadoo Team

[mobileadssdk-a...@google.com]

Hi,

Since we can't reproduce locally, can you install a VPN app and simulate your location to be united states, also connect to XCode and simulate the US as the location and see if it works?

I am off site at the moment so I don't have access to all of our test devices, but I have not been able to repro locally.

Regards

Sam

=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog and Google+ page:
    http://googleadsdeveloper.blogspot.com
    https://plus.google.com/115658573333388777174/
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[jadoo....@gmail.com]

Hi Sam,

We are able to get "Video Ad", id testdevices not set. The screenshot of ad that served when testdevice not set is:

When we set testDevices, the screenshot of served ad is:

Can you help me understand why this issue occurs.

We also want to create ipa to rigorous test our app. How can we add testDevices before releasing app.

Regards

Ja

[mobileadssdk-a...@google.com]

Hi,

This is odd, I will look into it with my team and get back to you. Can you confirm that this is using you're own ad unit and not the test one provided by AdMob?

Sam

=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog and Google+ page:
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    https://plus.google.com/115658573333388777174/
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