Critical interstitial issue

[PGP Sistemi]

From a couple of days looks like there is some bad inventory item running on our ads slot that lead app to insta-close when ads is loaded.

We are having a lot of bad review for these issue and we are almost sure that do not depends by our implementation since our code worked perfectly until now (from more than 1 year).

Right now we have disabled the whole interstitial but it's not a good solution and we want to re enable it as soon as possible since we are losing income from it.

If needed i can PM published-id and adslot-id

[malaika ch]

😘😘💓💓

--

---
You received this message because you are subscribed to the Google Groups "Google Mobile Ads SDK Developers" group.
To unsubscribe from this group and stop receiving emails from it, send an email to google-admob-ads...@googlegroups.com.
To post to this group, send email to google-adm...@googlegroups.com.
To view this discussion on the web visit https://groups.google.com/d/msgid/google-admob-ads-sdk/71e6f50b-2a94-4646-8e29-22f8e56e14ff%40googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

[mobileadssdk...@google.com]

Hi there,

I'm James from the mobile Ads SDK Team. Thank you for reach out to us, I'm here to assist you with your concern. It seems that you're having a trouble with the behaviour of the interstitial ad format.

For us to conduct an investigation regarding with this issue, could you please share to us the following details using Reply Privately to author option so I can check what causes this issue to occur?

• Affected Ad Unit IDs
• Charles logs (here are setup instructions)
• If reproducible locally, please provide us your project (or at least a test project) where the issue is reproducible.

Regards,

James Howell

Mobile Ads SDK Team

--

---
You received this message because you are subscribed to the Google Groups "Google Mobile Ads SDK Developers" group.

To unsubscribe from this group and stop receiving emails from it, send an email to google-admob-ads-sdk+unsub...@googlegroups.com.
To post to this group, send email to google-admob-ads-sdk@googlegroups.com.

[Randy Langi]

[mobileadssdk...@google.com]

HI Heberth,

Thank you for reaching out to us. Let me assist you so we could resolve this issue immediately.

However, apologies that I need to remove your original post as it contains confidential information. 

Below is the copy of your post with the Ad Unit IDs masked.

i have the same problem 

i wrote about my problem here https://github.com/googlesamples/android-ads/issues/13 and here https://groups.google.com/forum/#!msg/google-admob-ads-sdk/V5w_sWehpKM/3c6FWOgwhNkJ

i show my problem here too : https://github.com/googlesamples/android-ads/issues/13

these are my Ad Unit Ids 

ca-app-pub-XXXXXXXXXXXXX/XXXXXXXX

ca-app-pub-XXXXXXXXXXXXX/XXXXXXXX

After I test your Ad Unit ID using our sample app, it seems that the Interstitial ad is working properly, Please see attached file. For us to further investigate on this issue, could you confirm to us if you tried to reproduce the same issue using our sample app. Also, could you please provide us Charles log so we can look into it?

Regards,

James Howell

Mobile Ads SDK Team

On 05/16/19 07:41:06 hva...@gmail.com wrote:

i have the same problem 

i wrote about my problem here https://github.com/googlesamples/android-ads/issues/13 and here https://groups.google.com/forum/#!msg/google-admob-ads-sdk/V5w_sWehpKM/3c6FWOgwhNkJ

i show my problem here too : https://github.com/googlesamples/android-ads/issues/13

these are my Ad Unit Ids 

ca-app-pub-9337919545482471/8353845354
ca-app-pub-9337919545482471/7712515829

El miércoles, 15 de mayo de 2019, 5:56:44 (UTC-5), mobileadssdk-forumadvisor escribió:

Hi there,

I'm James from the mobile Ads SDK Team. Thank you for reach out to us, I'm here to assist you with your concern. It seems that you're having a trouble with the behaviour of the interstitial ad format.

For us to conduct an investigation regarding with this issue, could you please share to us the following details using Reply Privately to author option so I can check what causes this issue to occur?

• Affected Ad Unit IDs
• Charles logs (here are setup instructions)
• If reproducible locally, please provide us your project (or at least a test project) where the issue is reproducible.

Regards,

James Howell

Mobile Ads SDK Team

On 05/15/19 17:47:50 pgpsi...@gmail.com wrote:

--

---
You received this message because you are subscribed to the Google Groups "Google Mobile Ads SDK Developers" group.

To unsubscribe from this group and stop receiving emails from it, send an email to google-admob-ads-sdk+unsubscrib...@googlegroups.com.

To post to this group, send email to google-admob-ads-sdk@googlegroups.com.
To view this discussion on the web visit https://groups.google.com/d/msgid/google-admob-ads-sdk/71e6f50b-2a94-4646-8e29-22f8e56e14ff%40googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

--

---
You received this message because you are subscribed to the Google Groups "Google Mobile Ads SDK Developers" group.
To unsubscribe from this group and stop receiving emails from it, send an email to google-admob-ads-sdk+unsub...@googlegroups.com.
To post to this group, send email to google-admob-ads-sdk@googlegroups.com.

To view this discussion on the web visit https://groups.google.com/d/msgid/google-admob-ads-sdk/29aa666d-7c52-49cb-8f80-6246fe764d61%40googlegroups.com.

[Heberth Vargas]

the insterstitial work well sometimes, but sometimes show error, you need to test with your example many times in ordert to see the error, here another person has the same problem https://github.com/googlesamples/android-ads/issues/13

also i have created new interstitial ads with new ids and happen the same problem 

[Weslei Ragnini]

Hello,

I have the same problem. Occurs after calling the "interstitial.show ()" method. 

I noticed that it happens on some devices with android 8.1 and 9. I am using the s9 galaxy with android 9. 

Not all advertisements occur the error.

2019-05-18 15:37:00.420 1591-2363/? E/ActivityManager: Transaction too large, intent: Intent { flg=0x10000000 cmp=com.random.chat.app/com.google.android.gms.ads.AdActivity (has extras) }, extras size: 871368, icicle size: 0

2019-05-18 15:37:00.421 21681-22124/com.random.chat.app V/FA: Activity paused, time: 57923291

2019-05-18 15:37:00.422 1591-2363/? E/JavaBinder: !!! FAILED BINDER TRANSACTION !!!  (parcel size = 880084)

2019-05-18 15:37:00.422 1591-2363/? W/ActivityManager: Exception when starting activity com.random.chat.app/com.google.android.gms.ads.AdActivity

    android.os.TransactionTooLargeException: data parcel size 880084 bytes

        at android.os.BinderProxy.transactNative(Native Method)

        at android.os.BinderProxy.transact(Binder.java:1140)

        at android.app.IApplicationThread$Stub$Proxy.scheduleTransaction(IApplicationThread.java:1884)

        at android.app.servertransaction.ClientTransaction.schedule(ClientTransaction.java:129)

        at com.android.server.am.ClientLifecycleManager.scheduleTransaction(ClientLifecycleManager.java:47)

        at com.android.server.am.ActivityStackSupervisor.realStartActivityLocked(ActivityStackSupervisor.java:1854)

        at com.android.server.am.ActivityStackSupervisor.startSpecificActivityLocked(ActivityStackSupervisor.java:2019)

        at com.android.server.am.ActivityStack.resumeTopActivityInnerLocked(ActivityStack.java:3252)

        at com.android.server.am.ActivityStack.resumeTopActivityInnerLocked(ActivityStack.java:2750)

        at com.android.server.am.ActivityStack.resumeTopActivityUncheckedLocked(ActivityStack.java:2695)

        at com.android.server.am.ActivityStack.resumeTopActivityUncheckedLocked(ActivityStack.java:2667)

        at com.android.server.am.ActivityStackSupervisor.resumeFocusedStackTopActivityLocked(ActivityStackSupervisor.java:2601)

        at com.android.server.am.ActivityStack.completePauseLocked(ActivityStack.java:1895)

        at com.android.server.am.ActivityStack.activityPausedLocked(ActivityStack.java:1819)

        at com.android.server.am.ActivityManagerService.activityPaused(ActivityManagerService.java:10388)

        at android.app.IActivityManager$Stub.onTransact(IActivityManager.java:196)

        at com.android.server.am.ActivityManagerService.onTransact(ActivityManagerService.java:4162)

        at android.os.Binder.execTransact(Binder.java:739)

2019-05-18 15:37:00.424 1591-1609/? W/libprocessgroup: kill(-21681, 9) failed: No such process

2019-05-18 15:37:00.430 1591-2363/? W/ActivityManager: Force removing ActivityRecord{c0f63f5 u0 com.random.chat.app/.SplashScreenActivity t14525}: app died, no saved state

[Heberth Vargas]

the problem happen for all devices, it happens because the ad has a big  size, more than 1MB and intents have a limit of 1MB 

i dont know why the engineers of google take long time to fix this simple error 

[Tun El]

My game crashes a lot when it's in beta. But when I published in production, crashes has gone. Almost ad types I got in beta are images, now in production, ad types are video interstitial.

[Muhammad Tahir Iqbal]

Facing the exact same issue! The major crash log is:

java.lang.Error: FATAL EXCEPTION [Thread-104]

Unity version : 2018.3.7f1

Device model : ITEL MOBILE LIMITED itel A40

Device fingerprint: Itel/U269/itel-A40:7.0/NRD90M/V011-20180403:user/release-keys

Caused by

at com.unity3d.player.ReflectionHelper.nativeProxyInvoke (Native Method)

at com.unity3d.player.ReflectionHelper.a (Unknown Source)

at com.unity3d.player.ReflectionHelper$1.invoke (Unknown Source)

at java.lang.reflect.Proxy.invoke (Proxy.java:813)

at $Proxy11.onAdLoaded (Unknown Source)

at com.google.unity.ads.Interstitial$1$1$1.run (Interstitial.java:75)

at java.lang.Thread.run (Thread.java:761)

[Muhammad Tahir Iqbal]

I'm facing the same issue in my apps, almost all of my apps are crashing due to exact same issue. The major share of crash has the following log:

java.lang.Error: FATAL EXCEPTION [Thread-104]

Unity version : 2018.3.7f1

Device model : ITEL MOBILE LIMITED itel A40

Device fingerprint: Itel/U269/itel-A40:7.0/NRD90M/V011-20180403:user/release-keys

Caused by

at com.unity3d.player.ReflectionHelper.nativeProxyInvoke (Native Method)

at com.unity3d.player.ReflectionHelper.a (Unknown Source)

at com.unity3d.player.ReflectionHelper$1.invoke (Unknown Source)

at java.lang.reflect.Proxy.invoke (Proxy.java:813)

at $Proxy11.onAdLoaded (Unknown Source)

at com.google.unity.ads.Interstitial$1$1$1.run (Interstitial.java:75)

at java.lang.Thread.run (Thread.java:761)

[Mobile Ads SDK Forum Advisor Prod]

Hi Muhammad,

Thank you for reaching out to us.

It seems that your issue is different from the rest of the thread's. Kindly create a new one so that we can assist you better.

Regards,
Ziv Yves Sanchez
Mobile Ads SDK Team

ref:_00D1U1174p._5001UAq8mt:ref

[Heberth Vargas]

hi again

the problem had finished but again i am having the same problem 

[Mobile Ads SDK Forum Advisor Prod]

Hi Heberth,

I checked in with the Engineering team and it seems that they are still working on this issue. I will get back to you the soonest possible once there any news regarding this.

[Heberth Vargas]

ok thanks

i saw this new error on ARNs

maybe this have relation with the error and it can help the engineer team

Motorola moto e5 go (rjames_go), Android 8.1
"main" prio=5 tid=1 Runnable | group="main" sCount=0 dsCount=0 flags=0 obj=0x71b4e9f0 self=0xad8a7000 | sysTid=10613 nice=0 cgrp=default sched=0/0 handle=0xb1a1a4a4 | state=R schedstat=( 6264475626 3562862479 7383 ) utm=528 stm=97 core=0 HZ=100 | stack=0xbe27b000-0xbe27d000 stackSize=8MB | held mutexes= "mutator lock"(shared held)

#00 pc 00000000002e9d9f /system/lib/libart.so (art::DumpNativeStack(std::__1::basic_ostream<char, std::__1::char_traits<char>>&, int, BacktraceMap*, char const*, art::ArtMethod*, void*)+130)

#01 pc 000000000037abe1 /system/lib/libart.so (art::Thread::DumpStack(std::__1::basic_ostream<char, std::__1::char_traits<char>>&, bool, BacktraceMap*, bool) const+204)

#02 pc 0000000000377317 /system/lib/libart.so (art::Thread::Dump(std::__1::basic_ostream<char, std::__1::char_traits<char>>&, bool, BacktraceMap*, bool) const+34)

#03 pc 000000000038ecab /system/lib/libart.so (art::DumpCheckpoint::Run(art::Thread*)+698)

#04 pc 000000000037b7c1 /system/lib/libart.so (art::Thread::RunCheckpointFunction()+284)

#05 pc 00000000003e20f5 /system/lib/libart.so (art::JniMethodFastEndWithReference(_jobject*, unsigned int, art::Thread*)+28)

#06 pc 000000000019754b /system/framework/arm/boot-core-libart.oat (Java_dalvik_system_VMStack_getThreadStackTrace__Ljava_lang_Thread_2+122)

at dalvik.system.VMStack.getThreadStackTrace (Native method)

at java.lang.Thread.getStackTrace (Thread.java:1538)

at com.google.android.gms.internal.ads.zzya.zza (unavailable:27)

at com.google.android.gms.internal.ads.zzabb.zza (unavailable:58)

at com.google.android.gms.ads.InterstitialAd.loadAd (unavailable:9)