(Unity) admob error code: 0 failed to load an ad

[Kukyoung Lee]

First of all, I'm informing you in advance that I've tried so many different things and as a result, I'm asking you questions here because they all failed.

I will write down the last method I tried from beginning to end for accurate information delivery.

Unity version : 22.3.52f1

admob plugin version(unity package) : 9.3.0

Test Device : Galaxy S9 and Galaxy S20 (All of my devices are registered as test devices in admob.)

Used Admob ID : ca-app-pub-3940256099942544~3347511713 (sample ID)

Used ad unit ID : ca-app-pub-3940256099942544/6300978111 (sample ad unit ID)

create new 2d mobile project -> 

switch platform to android ->

 install admob plugin(import all, enable all) -> 

check custom main manifest, custom launcher manifest, custom main gradle template, custom launcher gradle template, custom base gradle template, custom gradle properties template, custom gradle settings template -> 

set custom keystore -> 

set minimum api level22 -> 

set target api level 34 ->

 change mono to IL2CPP -> 

change NET Standard to NET Framework -> 

check ARM64 ->

 change package name -> 

Set Google Mobile Ads App ID (sample ID : ca-app-pub-3940256099942544~3347511713 Of course, I've also tested my own account in addition to this.)->

ForceResolve->

Build and run (check build app bundle(google play)) ->

call banner ad ->

failed to load ad with error code : 0

Apart from the above methods, I've also tried changing the Unity version and lowering the admob plugin version.

And the picture is jdk, sdk, ndk, gradle from the last build I tried. I used them all as defaults on Unity.

In addition to this, the system environment is set as shown in the picture.

and adb.exe path setting (for device auth )

This video was referenced throughout the entire process: https://www.youtube.com/watch?v=0iJbLCmOCKk&t=660s

Below are some logs that are output to the logcat.

Info Unity Loading banner Ad !!
Info Unity  #0 0x7604aac128 (libunity.so) ? 0x0
Info Unity  #1 0x7604ebd920 (libunity.so) ? 0x0
Info Unity  #2 0x76047d7898 (libunity.so) ? 0x0
Info Unity  #3 0x76047d77ac (libunity.so) ? 0x0
Info Unity  #4 0x7602e015d8 (libil2cpp.so) ? 0x0
Info Unity  #5 0x7603c37270 (libil2cpp.so) ? 0x0
Info Unity  #6 0x7602e68aec (libil2cpp.so) ? 0x0
Info Unity  #7 0x7603e30b44 (libil2cpp.so) ? 0x0
Info Unity  #8 0x7603e3013c (libil2cpp.so) ? 0x0
Info Unity  #9 0x7603e2fe9c (libil2cpp.so) ? 0x0
Info Unity  #10 0x7602d4facc (libil2cpp.so) ? 0x0
Info Unity  #11 0x7602d4fa18 (libil2cpp.so) ? 0x0
Info Unity  #12 0x76049bb510 (libunity.so) ? 0x0
Info Unity  #13 0x76049cabcc (libunity.so) ? 0x0
Info Unity  #14 0x76049d85c8 (libunity.so) ? 0x0
Info Unity  #15 0x7604855f08 (libunity.so) ? 0x0
Info Unity  #16 0x76048ee828 (libunity.so) ? 0x0
Info Unity  #17 0x76048ee868 (libunity.so) ? 0x0
Info Unity  #18 0x76048eeafc (libunity.so) ? 0x0
Info Unity  #19 0x7604a4bebc (libunity.so) ? 0x0
Info Unity  #20 0x7604a608e8 (libunity.so) ? 0x0
Info Unity  #21 0x760ab5643c (base.odex) ? 0x0
Info Unity
Info ViewRootImpl@30c775e[UnityPlayerActivity] Relayout returned: old=(0,0,720,1480) new=(0,0,720,1480) req=(720,1480)0 dur=8 res=0x1 s={true 508551344128} ch=false
Debug AdsUnity Calling loadAd() on Android
Debug DynamitePackage Instantiating com.google.android.gms.ads.ChimeraAdManagerCreatorImpl
Info Ads Use RequestConfiguration.Builder().setTestDeviceIds(Arrays.asList("23E44E61FDAF9A1DD0DCF447E9BEFF78")) to get test ads on this device.
Info DynamiteModule Considering local module com.google.android.gms.ads.dynamite:0 and remote module com.google.android.gms.ads.dynamite:243799204
Info DynamiteModule Selected remote version of com.google.android.gms.ads.dynamite, version >= 243799204
Info GASS GassClearcutLogger Initialized.
Debug ConnectivityManager requestNetwork; CallingUid : 10371, CallingPid : 21938
Debug ConnectivityManager requestNetwork; CallingUid : 10371, CallingPid : 21938
Info DynamiteModule Considering local module com.google.android.gms.ads.dynamite:0 and remote module com.google.android.gms.ads.dynamite:243799204
Info DynamiteModule Selected remote version of com.google.android.gms.ads.dynamite, version >= 243799204
Info GASS GassClearcutLogger Initialized.
Warn Ads Invoke Firebase method getInstance error.
Warn Ads The Google Mobile Ads SDK will not integrate with Firebase. Admob/Firebase integration requires the latest Firebase SDK jar, but Firebase SDK is either missing or out of date
Warn ConnectionStatusConfig Dynamic lookup for intent failed for action: com.google.android.gms.ads.service.CACHE
Warn ConnectionStatusConfig Dynamic lookup for intent failed for action: com.google.android.gms.ads.service.START
Debug ConnectivityManager requestNetwork; CallingUid : 10371, CallingPid : 21938
Debug ConnectivityManager requestNetwork; CallingUid : 10371, CallingPid : 21938
Debug ConnectivityManager unregisterNetworkCallback; CallingUid : 10371, CallingPid : 21938
Debug ConnectivityManager unregisterNetworkCallback; CallingUid : 10371, CallingPid : 21938
Error chromium [ERROR:aw_browser_terminator.cc(165)] Renderer process (26611) crash detected (code -1).
Info Ads Ad failed to load : 0
Error Unity Banner view failed to load an ad with error : {
Error Unity   "Code": 0,
Error Unity   "Message": "Unable to obtain a JavascriptEngine.",
Error Unity   "Domain": "com.google.android.gms.ads",
Error Unity   "Cause": "null",
Error Unity   "Response Info": {
Error Unity     "Response ID": "null",
Error Unity     "Mediation Adapter Class Name": "",
Error Unity     "Adapter Responses": [],
Error Unity     "Response Extras": {}
Error Unity   }
Error Unity }
Error Unity  #0 0x7604aac128 (libunity.so) ? 0x0
Error Unity  #1 0x7604ebd920 (libunity.so) ? 0x0
Error Unity  #2 0x76047d7898 (libunity.so) ? 0x0
Error Unity  #3 0x76047d77ac (libunity.so) ? 0x0
Error Unity  #4 0x7603c2f4cc (libil2cpp.so) ? 0x0
Error Unity  #5 0x7603c2f414 (libil2cpp.so) ? 0x0
Error Unity  #6 0x7602d4facc (libil2cpp.so) ? 0x0
Error Unity  #7 0x7602d4fa18 (libil2cpp.so) ? 0x0
Error Unity  #8 0x76049bb510 (libunity.so) ? 0x0
Error Unity  #9 0x76049cabcc (libunity.so) ? 0x0
Error Unity  #10 0x7604a76744 (libunity.so) ? 0x0
Error Unity  #11 0x76048ee828 (libunity.so) ? 0x0
Error Unity  #12 0x76048ee868 (libunity.so) ? 0x0
Error Unity  #13 0x76048eeafc (libunity.so) ? 0x0
Error Unity  #14 0x7604a4bebc (libunity.so) ? 0x0
Error Unity  #15 0x7604a608e8 (libunity.so) ? 0x0
Error Unity  #16 0x760ab5643c (base.odex) ? 0x0
Error Unity
Debug InputMethodManager prepareNavigationBarInfo() DecorView@5da8e5[UnityPlayerActivity]
Debug InputMethodManager getNavigationBarColor() -855310
Verbose InputMethodManager Starting input: tba=com.onedropskyclub ic=null mNaviBarColor -855310 mIsGetNaviBarColorSuccess true , NavVisible : false , NavTrans : false
Debug InputMethodManager startInputInner - Id : 0
Info InputMethodManager startInputInner - mService.startInputOrWindowGainedFocus
Debug InputTransport Input channel destroyed: 'ClientS', fd=73
Warn MessageQueue Handler (android.hardware.display.DisplayManagerGlobal$DisplayListenerDelegate) {48d762} sending message to a Handler on a dead thread
Warn MessageQueue java.lang.IllegalStateException: Handler (android.hardware.display.DisplayManagerGlobal$DisplayListenerDelegate) {48d762} sending message to a Handler on a dead thread
Warn MessageQueue at android.os.MessageQueue.enqueueMessage(MessageQueue.java:558)
Warn MessageQueue at android.os.Handler.enqueueMessage(Handler.java:754)
Warn MessageQueue at android.os.Handler.sendMessageAtTime(Handler.java:703)
Warn MessageQueue at android.os.Handler.sendMessageDelayed(Handler.java:673)
Warn MessageQueue at android.os.Handler.sendMessage(Handler.java:611)
Warn MessageQueue at android.hardware.display.DisplayManagerGlobal$DisplayListenerDelegate.sendDisplayEvent(DisplayManagerGlobal.java:1510)
Warn MessageQueue at android.hardware.display.DisplayManagerGlobal.handleDisplayEvent(DisplayManagerGlobal.java:416)
Warn MessageQueue at android.hardware.display.DisplayManagerGlobal.access$200(DisplayManagerGlobal.java:73)
Warn MessageQueue at android.hardware.display.DisplayManagerGlobal$DisplayManagerCallback.onDisplayEvent(DisplayManagerGlobal.java:1453)
Warn MessageQueue at android.hardware.display.IDisplayManagerCallback$Stub.onTransact(IDisplayManagerCallback.java:128)
Warn MessageQueue at android.os.Binder.execTransactInternal(Binder.java:1056)
Warn MessageQueue at android.os.Binder.execTransact(Binder.java:1029)
Error libOpenSLES frameworks/wilhelm/src/android/AudioPlayer_to_android.cpp:1254: pthread_mutex_lock_timeout_np returned 110
Debug   PlayerBase::stop() from IPlayer
Debug AudioTrack stop(3472): called with 5200704 frames delivered
Info ViewRootImpl@30c775e[UnityPlayerActivity] stopped(true) old=false
Info SurfaceView windowStopped(true) false com.unity3d.player.a{943980c VFE...... .F....I. 0,0-720,1480 #7f07013d app:id/unitySurfaceView} of ViewRootImpl@30c775e[UnityPlayerActivity]
Info SurfaceView surfaceDestroyed callback.size 1 #1 com.unity3d.player.a{943980c VFE...... .F....I. 0,0-720,1480 #7f07013d app:id/unitySurfaceView}
Info SwappyDisplayManager Terminating looper thread
Info SurfaceView remove() com.unity3d.player.a{943980c VFE...... .F....I. 0,0-720,1480 #7f07013d app:id/unitySurfaceView} Surface(name=SurfaceView - com.onedropskyclub/com.unity3d.player.UnityPlayerActivity@943980c@0)/@0x250c0d7
Info ViewRootImpl@30c775e[UnityPlayerActivity] MSG_WINDOW_FOCUS_CHANGED 0 1
Debug InputMethodManager prepareNavigationBarInfo() DecorView@5da8e5[UnityPlayerActivity]
Debug InputMethodManager getNavigationBarColor() -855310
Info SurfaceView onWindowVisibilityChanged(8) false com.unity3d.player.a{943980c VFE...... .F....I. 0,0-720,1480 #7f07013d app:id/unitySurfaceView} of ViewRootImpl@30c775e[UnityPlayerActivity]
Info ViewRootImpl@30c775e[UnityPlayerActivity] Relayout returned: old=(0,0,720,1480) new=(0,0,720,1480) req=(720,1480)8 dur=8 res=0x5 s={false 0} ch=false
Info ViewRootImpl@30c775e[UnityPlayerActivity] Relayout returned: old=(0,0,720,1480) new=(0,0,720,1480) req=(720,1480)8 dur=4 res=0x1 s={false 0} ch=false
Info FA-Ads Application backgrounded at: timestamp_millis: 1731424576986
Info ViewRootImpl@30c775e[UnityPlayerActivity] Relayout returned: old=(0,0,720,1480) new=(0,0,720,1480) req=(720,1480)8 dur=10 res=0x1 s={false 0} ch=false
Info ViewRootImpl@30c775e[UnityPlayerActivity] Relayout returned: old=(0,0,720,1480) new=(0,0,720,1480) req=(720,1480)8 dur=14 res=0x1 s={false 0} ch=false

===================================================================

This is just one of the many ways I've tried it. I've tried changing ad unit id and admob id, and I've tried changing Unity, admob plugin, and gpgs versions.

I've also tried installing jdk, sdk, ndk with Android studio.

I also tried modifying proguard, manifest.

I've also tried the sample code provided by Google for ad testing.

However, I found that the test ad is not working even in the clean build.
All methods eventually failed with "failed load ad with error code:0".

I've heard that ads block shouldn't be installed, but it doesn't seem to be installed on my device.

I don't think I can solve it on my own, so I'm asking for help here.

[Kukyoung Lee]

Sure, here is my email : adsnk...@gmail.com

Thank you.

2024년 11월 13일 (수) 04:45, David Chidera <chiderad...@gmail.com>님이 작성:

Send in your email address so we can resolve the issue thank you 

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[Mobile Ads SDK Forum Advisor]

Hi,

Thank you for contacting the Mobile Ads SDK Support team.

We are able to reproduce the issue and one of my team members will reach out to you once we have an update on this. Meanwhile, your patience is highly appreciated.
 

This message is in relation to case "ref:!00D1U01174p.!5004Q02vGjUw:ref" (ADR-00275277)

Thanks,
 

Mobile Ads SDK Team

[David Chidera]

Send in your email address so we can resolve the issue thank you 

On Tue, Nov 12, 2024, 8:43 PM Kukyoung Lee <adsnk...@gmail.com> wrote:

--

[David Chidera]

Hi

On Tue, Nov 12, 2024, 8:43 PM Kukyoung Lee <adsnk...@gmail.com> wrote:

--

[Mobile Ads SDK Forum Advisor]

Hi,

It is always recommended to use latest SDK version. We have tried sample app with unity editor version 6000.0.26f1 and Mobile Ads SDK version 9.3.0 and able to load ads. Kindly try using the latest editor version and let us know if you are facing any issues.

[Kukyoung Lee]

Among the various versions I tried, the ones I mentioned were also included.

But just in case, I tested it with 6000.0.26f1 and 9.3.0 after work today, but again, the advertisement didn't load for the same reason.

I'm guessing it's not a problem with the version.

Below is the log that was printed. It doesn't look any different from the log that was printed before.

2024-11-16 19:52:30.878 19590 19590 Debug AdsUnity Calling loadAd() on Android
2024-11-16 19:52:30.908 19590 19590 Debug DynamitePackage Instantiating com.google.android.gms.ads.ChimeraAdManagerCreatorImpl
2024-11-16 19:52:30.926 19590 19590 Info Ads This request is sent from a test device.
2024-11-16 19:52:30.959 19590 22837 Info DynamiteModule Considering local module com.google.android.gms.ads.dynamite:0 and remote module com.google.android.gms.ads.dynamite:243799204
2024-11-16 19:52:30.959 19590 22837 Info DynamiteModule Selected remote version of com.google.android.gms.ads.dynamite, version >= 243799204
2024-11-16 19:52:30.964 19590 22837 Info GASS GassClearcutLogger Initialized.
2024-11-16 19:52:30.987 19590 22335 Debug ConnectivityManager requestNetwork; CallingUid : 10379, CallingPid : 19590
2024-11-16 19:52:30.992 19590 22841 Debug ConnectivityManager requestNetwork; CallingUid : 10379, CallingPid : 19590
2024-11-16 19:52:30.995 19590 22860 Info DynamiteModule Considering local module com.google.android.gms.ads.dynamite:0 and remote module com.google.android.gms.ads.dynamite:243799204
2024-11-16 19:52:30.995 19590 22860 Info DynamiteModule Selected remote version of com.google.android.gms.ads.dynamite, version >= 243799204
2024-11-16 19:52:30.996 19590 22860 Info GASS GassClearcutLogger Initialized.
2024-11-16 19:52:31.048 19590 22329 Warn Ads Invoke Firebase method getInstance error.
2024-11-16 19:52:31.048 19590 22329 Warn Ads The Google Mobile Ads SDK will not integrate with Firebase. Admob/Firebase integration requires the latest Firebase SDK jar, but Firebase SDK is either missing or out of date
2024-11-16 19:52:31.062 19590 19590 Warn ConnectionStatusConfig Dynamic lookup for intent failed for action: com.google.android.gms.ads.service.CACHE
2024-11-16 19:52:31.071 19590 19590 Debug gti.InputConnection onApplyWindowInsetsfalse
2024-11-16 19:52:31.071 19590 19590 Verbose GameActivity onImeInsetsChanged from Text Listener
2024-11-16 19:52:31.071 19590 19590 Debug gti.InputConnection onApplyWindowInsetsfalse
2024-11-16 19:52:31.071 19590 19590 Verbose GameActivity onImeInsetsChanged from Text Listener
2024-11-16 19:52:31.072 19590 19590 Debug gti.InputConnection onApplyWindowInsetsfalse
2024-11-16 19:52:31.072 19590 19590 Verbose GameActivity onImeInsetsChanged from Text Listener
2024-11-16 19:52:31.074 19590 22330 Info Unity Handle cmd APP_CMD_WINDOW_INSETS_CHANGED(17)
2024-11-16 19:52:31.074 19590 22330 Info chatty uid=10379(com.DefaultCompany.com.unity.template.mobile2D) UnityMain identical 1 line
2024-11-16 19:52:31.074 19590 22330 Info Unity Handle cmd APP_CMD_WINDOW_INSETS_CHANGED(17)
2024-11-16 19:52:31.087 19590 19590 Debug gti.InputConnection onApplyWindowInsetsfalse
2024-11-16 19:52:31.088 19590 19590 Verbose GameActivity onImeInsetsChanged from Text Listener
2024-11-16 19:52:31.104 19590 19590 Debug gti.InputConnection onApplyWindowInsetsfalse
2024-11-16 19:52:31.104 19590 19590 Verbose GameActivity onImeInsetsChanged from Text Listener
2024-11-16 19:52:31.106 19590 22330 Info Unity Handle cmd APP_CMD_WINDOW_INSETS_CHANGED(17)
2024-11-16 19:52:31.106 19590 22330 Info Unity Handle cmd APP_CMD_WINDOW_INSETS_CHANGED(17)
2024-11-16 19:52:31.122 19590 22883 Warn ConnectionStatusConfig Dynamic lookup for intent failed for action: com.google.android.gms.ads.service.START
2024-11-16 19:52:31.126 19590 19590 Debug ConnectivityManager requestNetwork; CallingUid : 10379, CallingPid : 19590
2024-11-16 19:52:31.130 19590 19590 Debug ConnectivityManager requestNetwork; CallingUid : 10379, CallingPid : 19590
2024-11-16 19:52:41.213 19590 19590 Debug ConnectivityManager unregisterNetworkCallback; CallingUid : 10379, CallingPid : 19590
2024-11-16 19:52:41.214 19590 19590 Debug ConnectivityManager unregisterNetworkCallback; CallingUid : 10379, CallingPid : 19590
2024-11-16 19:52:41.217 19590 19590 Error chromium [ERROR:aw_browser_terminator.cc(165)] Renderer process (22886) crash detected (code -1).
2024-11-16 19:52:41.385 19590 19590 Info Ads Ad failed to load : 0
2024-11-16 19:52:41.391 19590 22955 Error Unity Banner view failed to load an ad with error : {
2024-11-16 19:52:41.391 19590 22955 Error Unity   "Code": 0,
2024-11-16 19:52:41.391 19590 22955 Error Unity   "Message": "Unable to obtain a JavascriptEngine.",
2024-11-16 19:52:41.391 19590 22955 Error Unity   "Domain": "com.google.android.gms.ads",
2024-11-16 19:52:41.391 19590 22955 Error Unity   "Cause": "null",
2024-11-16 19:52:41.391 19590 22955 Error Unity   "Response Info": {
2024-11-16 19:52:41.391 19590 22955 Error Unity     "Response ID": "null",
2024-11-16 19:52:41.391 19590 22955 Error Unity     "Mediation Adapter Class Name": "",
2024-11-16 19:52:41.391 19590 22955 Error Unity     "Adapter Responses": [],
2024-11-16 19:52:41.391 19590 22955 Error Unity     "Response Extras": {}
2024-11-16 19:52:41.391 19590 22955 Error Unity   }
2024-11-16 19:52:41.391 19590 22955 Error Unity }
2024-11-16 19:52:41.391 19590 22955 Error Unity  #0 0x7603121614 (libunity.so) ? 0x0
2024-11-16 19:52:41.391 19590 22955 Error Unity  #1 0x760372006c (libunity.so) ? 0x0
2024-11-16 19:52:41.391 19590 22955 Error Unity  #2 0x7602e1857c (libunity.so) ? 0x0
2024-11-16 19:52:41.391 19590 22955 Error Unity  #3 0x7602e1848c (libunity.so) ? 0x0
2024-11-16 19:52:41.391 19590 22955 Error Unity  #4 0x75ef587478 (libil2cpp.so) ? 0x0
2024-11-16 19:52:41.391 19590 22955 Error Unity  #5 0x75ed9822c0 (libil2cpp.so) ? 0x0
2024-11-16 19:52:41.391 19590 22955 Error Unity  #6 0x75ed98220c (libil2cpp.so) ? 0x0
2024-11-16 19:52:41.391 19590 22955 Error Unity  #7 0x75ed98266c (libil2cpp.so) ? 0x0
2024-11-16 19:52:41.391 19590 22955 Error Unity  #8 0x75ed9361d8 (libil2cpp.so) ? 0x0
2024-11-16 19:52:41.391 19590 22955 Error Unity  #9 0x75eedc4518 (libil2cpp.so) ? 0x0
2024-11-16 19:52:41.391 19590 22955 Error Unity  #10 0x75ef56f6ac (libil2cpp.so) ? 0x0
2024-11-16 19:52:41.391 19590 22955 Error Unity  #11 0x75ef56efe4 (libil2cpp.so) ? 0x0
2024-11-16 19:52:41.391 19590 22955 Error Unity  #12 0x75ef573c88 (libil2cpp.so) ? 0x0
2024-11-16 19:52:41.391 19590 22955 Error Unity  #13 0x75ed81be24 (libil2cpp.so) ? 0x0
2024-11-16 19:52:41.391 19590 22955 Error Unity  #14 0x75ed982344 (libil2cpp.so) ? 0x0
2024-11-16 19:52:41.391 19590 22955 Error Unity  #15 0x75ed98220c (libil2cpp.so) ? 0x0
2024-11-16 19:52:41.391 19590 22955 Error Unity  #16 0x76030623b0 (libunity.so) ? 0x0
2024-11-16 19:52:41.391 19590 22955 Error Unity  #17 0x7603075efc (libunity.so) ? 0x0
2024-11-16 19:52:41.391 19590 22955 Error Unity  #18 0x7602e3

2024년 11월 13일 수요일 오후 5시 52분 0초 UTC+9에 Mobile Ads SDK Forum Advisor님이 작성:

[Mobile Ads SDK Forum Advisor]

Hi,

Ads were successfully loaded in the previously mentioned versions, as well as the latest version. Kindly try running the project by changing package name if the issue still persists ? Share the sample project for further investigation.

If the file(s) you are looking to share are less than 25mb in total you can attach them to this case on your next reply. If you are having trouble attaching your file to this case or if your file(s) are larger than 25mb, you can share your files with me by performing the following steps:

1. Navigate to

https://docs.google.com/forms/d/e/1FAIpQLSfkAiXMeYP-fw1W3Z-tT9uwmATEKO5X6S-th0gR2ezdKaaqfg/viewform?usp=pp_url&entry.400550049=Mobile+Ads+SDK&entry.460850823=5004Q00002vGjUwQAK&entry.80707362=00275277

2. Fill out all fields, and attach your file(s).

3. Please reply back on this thread when you have uploaded your file(s). Please do not share this link.

[Kukyoung Lee]

I forgot to reply after uploading the file, I filled out the form and sent it to you as you requested.

2024년 11월 18일 월요일 오후 5시 58분 57초 UTC+9에 Mobile Ads SDK Forum Advisor님이 작성:

[Mobile Ads SDK Forum Advisor]

Hi,

Upon checking the folder we found .aab file, kindly share us the complete runnable project for further process. Can you confirm have you tried running the project by changing the package name as mentioned in earlier mail? If unable to share the project, share the export request and response file generated from Ad Inspector to us along with App Id & Ad Unit Id for further investigation.
 

This message is in relation to case "ref:!00D1U01174p.!5004Q02vGjUw:ref" (ADR-00275277)

Thanks,
 

Mobile Ads SDK Team

Feedback
How was our support today?

               

[Recep UNCU]

Dear Google Ads Support Team,

I am encountering the following error in my AdMob integration: (GoogleMobileAds-v9.1.4.unitypackage or GoogleMobileAds-v9.1.0.unitypackage)

{
  "Code": 0,

  "Message": "Unable to obtain a JavascriptEngine.",

  "Domain": "com.google.android.gms.ads",
  "Cause": "null",
  "Response Info": {
    "Response ID": "null",

    "Mediation Adapter Class Name": "",

    "Adapter Responses": [],
    "Response Extras": {}
  }
}

This issue appears to prevent the proper functioning of ads in my app. I’ve checked the integration steps and ensured that all dependencies are properly configured, but the problem persists.

Could you please provide guidance on how to resolve this issue or any additional troubleshooting steps I should follow? Any help would be greatly appreciated!

Thank you for your support.

26 Kasım 2024 Salı tarihinde saat 09:35:43 UTC+3 itibarıyla Mobile Ads SDK Forum Advisor şunları yazdı:

[Mobile Ads SDK Forum Advisor]

Hi Recep UNCU,

Thank you for contacting the Mobile Ads SDK Support team.

It is always recommended to use the latest versions of the SDK. As of today, the latest version of the Google Mobile Ads Unity Plugin is 9.4.0 and Unity Editor version is 6000.0.28f1.

Could you kindly provide the below information via reply to author option for further investigation:

• app ID
• ad unit ID
• Unity Editor version