Two OpenAI contractors spoke to NBC News about their work training the system behind ChatGPT.
Alexej
Savreux, a 34-year-old in Kansas City, says he’s done all kinds of work
over the years. He’s made fast-food sandwiches. He’s been a custodian
and a junk-hauler. And he’s done technical sound work for live theater.
These days, though, his work is less hands-on: He’s an artificial intelligence trainer.
Savreux
is part of a hidden army of contract workers who have been doing the
behind-the-scenes labor of teaching AI systems how to analyze data so
they can generate the kinds of text and images that have wowed the
people using newly popular products like ChatGPT. To improve the
accuracy of AI, he has labeled photos and made predictions about what
text the apps should generate next.
The pay: $15 an hour and up, with no benefits.
Out
of the limelight, Savreux and other contractors have spent countless
hours in the past few years teaching OpenAI’s systems to give better
responses in ChatGPT. Their feedback fills an urgent and endless need
for the company and its AI competitors: providing streams of sentences,
labels and other information that serve as training data.
“We
are grunt workers, but there would be no AI language systems without
it,” said Savreux, who’s done work for tech startups including OpenAI,
the San Francisco company that released ChatGPT in November and set off a
wave of hype around generative AI.
“You can design all
the neural networks you want, you can get all the researchers involved
you want, but without labelers, you have no ChatGPT. You have nothing,”
Savreux said.
It’s not a job that will give Savreux fame
or riches, but it’s an essential and often overlooked one in the field
of AI, where the seeming magic of a new technological frontier can
overshadow the labor of contract workers.
“A lot of the
discourse around AI is very congratulatory,” said Sonam Jindal, the
program lead for AI, labor and the economy at the Partnership on AI, a
nonprofit based in San Francisco that promotes research and education
around artificial intelligence.
“But we’re missing a big part of the story: that this is still hugely reliant on a large human workforce,” she said.
The
tech industry has for decades relied on the labor of thousands of
lower-skilled, lower-paid workers to build its computer empires: from
punch-card operators
in the 1950s to more recent Google contractors who’ve complained about
second-class status,
including yellow badges that set them apart from full-time employees.
Online gig work through sites like Amazon Mechanical Turk grew
even more popular early in the pandemic.
Now, the burgeoning AI industry is following a similar playbook.
The
work is defined by its unsteady, on-demand nature, with people employed
by written contracts either directly by a company or through a
third-party vendor that specializes in temp work or outsourcing.
Benefits such as health insurance are rare or nonexistent — which
translates to lower costs for tech companies — and the work is usually
anonymous, with all the credit going to tech startup executives and
researchers.
The Partnership on AI warned
in a 2021 report
that a spike in demand was coming for what it called “data enrichment
work.” It recommended that the industry commit to fair compensation and
other improved practices, and last year it published voluntary
guidelines for companies to follow.
DeepMind, an AI subsidiary of Google, is so far the only tech company
to publicly commit to those guidelines.
“A lot of people have recognized that this is important to do. The challenge now is to get companies to do it,” Jindal said.
“This
is a new job that’s being created by AI,” she added. “We have the
potential for this to be a high-quality job and for workers who are
doing this work to be respected and valued for their contributions to
enabling this advancement.”
A spike in demand has
arrived, and some AI contract workers are asking for more. In Nairobi,
Kenya, more than 150 people who’ve worked on AI for Facebook, TikTok and
ChatGPT voted Monday to form a union, citing low pay and the mental
toll of the work,
Time magazine reported. Facebook and TikTok did not immediately respond to requests for comment on the vote. OpenAI declined to comment.