Enterprise Support for GoCD

[Sarmistha Bhuyan]

We are evaluating GoCD as a continuous delivery and release orchestration tool. 

We would like to connect and understand the enterprise offerings in terms of support and professional services. I tried to write sup...@thoughtworks.com but did not get any response.

Any idea how and whom to contact for this?

[Chad Wilson]

Hi there

Thoughtworks no longer provides commercial support or an enterprise offering around GoCD - this ended 18 months ago in December 2020 with the closure of Thoughtworks Studios, and the open sourcing of all the previously "commercial" add-ons/plugins for GoCD. See https://groups.google.com/g/go-cd/c/EXwfvZZeLrM/m/ONU1fjwGCgAJ for background context.

From a development perspective, it is currently a fully open source community project and personally I'm not aware of folks providing commercial support for it, or otherwise sponsoring development. You may want to take that into account for your evaluation.

-Chad

PS: Sent from my personal perspective as a GoCD contributor in my spare time - not to be taken as an official statement of Thoughtworks.

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[Sarmistha Bhuyan]

Hi,  Thanks for the detail.

[Sriram Narayanan]

On Tue, 28 Jun 2022 at 2:34 PM, 'Sarmistha Bhuyan' via go-cd <go...@googlegroups.com> wrote:

Hi,  Thanks for the detail.

Please write to me : sriramNRN at gmail

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[Gowtham Ravipati]

Hello

Is this still the case for GOCD? or are there any vendors or from Thoughtworks itself that would have some Enterprise/Premiums support?

Regards

Gowtham Ravipati

Charter Communications

[Chad Wilson]

Hi Gowtham - To my knowledge there has been no change in this situation. 

-Chad

To view this discussion on the web visit https://groups.google.com/d/msgid/go-cd/89c568c8-30be-486d-9031-4361b08c6262n%40googlegroups.com.

[Gowtham Ravipati]

Hello Chad,

Thank you so much for the response.

So, if we were to get some support in the process even setting up a Demo or any thing while Migration as well...

Is there any Point of Contact / Vendor for such Support?

Regards

Gowtham Ravipati

[Chad Wilson]

Not that I know of, if you are referring to classic "enterprise" support, involving commitment to resolve issues, patch bugs etc. At the moment GoCD is an entirely community project, meaning getting help from the community and online resources.

Outside of community support or traditional enterprise product support models, depending on their scale & needs, some folks may choose to work with a generic managed services or software development vendor who is familiar with GoCD and/or similar tools, of which Thoughtworks (my employer) is one.

-Chad

To view this discussion on the web visit https://groups.google.com/d/msgid/go-cd/79cd994f-6a1f-4fa1-b708-2b563a284ac1n%40googlegroups.com.

[Ashwanth Kumar]

Hello Gautam, if you're looking for some help with your migrations or through your journey with GoCD within your organisation, I can help you. Please feel free to contact me on my email.

Thanks,

To view this discussion on the web visit https://groups.google.com/d/msgid/go-cd/79cd994f-6a1f-4fa1-b708-2b563a284ac1n%40googlegroups.com.