Can't register Samsung SCX-3405FW

[Yuri Stenilovskiy]

Hello All.

Tried to connect my SCX-3405FW but in failed to register.

Couple words about my enviroment:
Printer is connected to Asus WL-520GC Wireless Router via Wi-Fi.

I login to the web-interface of the printer and try to register it to GCP but it fails to register with error code -87 or -94.

When I try to test connection to GCP it fails too,

But a couple of times its passed connection test ok and even told that printer is registered to GCP. There was a short link to confirm registration. Told me that the printer is added to my printers list but it is never appeared there.

What I've already done to solve this issue:

1.Updated printer FW to the latest version - nothing changed.

2. Tried to expose printer IP as a DMZ host in my Asus Wireless Router settings in case router is blocks something. - nothing changed.

Any help is appreciated.

[cloud....@gmail.com]

Hi,

You could try to do network memory clear ("Restore default" item in "Network settings")
Also, you need to check DNS settings...



четверг, 31 января 2013 г., 18:40:29 UTC+9 пользователь Yuri Stenilovskiy написал:

[Yuri Stenilovskiy]

I would like to know what is the meaning of that two error codes. Who exactly generates them, GCP or printer itself? May be I should talk to Samsung Support?

четверг, 31 января 2013 г., 14:39:26 UTC+4 пользователь cloud....@gmail.com написал:

[Yuri Dolgov]

Hi Yuri,

can you please send this info to Samsung support, we are not aware of meaning of those errors.

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[Kent Tregenza]

Maybe this is due to the HTTP to HTTPS changeover and Samsung's firmware isn't doing it right? Are there any other cloud-ready printers affected?

[Yuri Dolgov]

That change should only have affected print job submission/download, registration shouldn't be affected.

[r...@savethe.co.uk]

I have the same error on a Samsung M2022W. I have spoken extensively to Samsung support, but they cannot explain the error and suggested I return the printer to my supplier - hopeless! Every other aspect of the printer is functioning correctly. Did you ever fix the problem?

Thanks

[kdLucas]

I suspect this is an environmental issue, although I haven't used this particular printer model. These error codes are not being generated by Google Cloud Print.

In order to eliminate your environment as a potential issue, if you have Chrome installed, go into advanced settings and select Connect Printers under Google Cloud Print. You can then attempt to register a "local" printer, meaning, any printer that you have installed locally on your system. If that works successfully and you can print to your printer using Cloud Print, then you have effectively proved that your environment should allow all of the needed traffic through to enable Cloud Print. The only exception would be if your network was using a proxy or filter, that had different rules for the Chrome browser than other types of clients/traffic. 

In general, we require HTTP(s) traffic, as well as XMPP over port 5222. 

Once this is done, the printer will show up in the Cloud Print Mgt page, and will use the system Chrome is running on as a print server. This effectively proxies Cloud Print traffic to and from the local printing system. Note that the Chrome Connector was created for legacy printers that do not talk directly to Google Cloud Print.

I hope this helps.

Kelly

Liberating one printer at a time...

kdLucas

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[Yuri Stenilovskiy]

No. It's still not fixed. Still awaiting for the solution.

[r...@savethe.co.uk]

Well this is interesting.

I added my "Legacy" Local Printers as google cloud printers as you sugested. I could print to them through the cloud great.

I then went to set-up the "cloud-ready" samsung printer - received the dreaded -94 error as before, however...all my google cloud printers are now marked as offline and will not print. 

So trying to connect the new printer seemingly broke all the other GCP printers.

[r...@savethe.co.uk]

Further to that - restarting chrome makes the legacy printers work again.

[kdLucas]

Rob,

I'm checking with Samsung to see if they have some ideas what the issue may be. 

Kelly

Liberating one printer at a time...

kdLucas

[Kelly]

Samsung has taken a look at this issue and acknowledged the issue. Some info has been lost in the translation to English, but here some info:

• Register the printer using Google Cloud Print.
• Delete the printer from Google Cloud Print.
• Reboot the printer.
  
• Upon boot up, attempting to register with Google Cloud Print will replicate this issue.
  
• Work Around:
• After boot up, wait 10 minutes
• After this time period, you should be able to register with Google Cloud Print.
• Alternative Work Around:
• Perform a printer network or memory reset (clear), and that allow for registration with Google Cloud Print.

Samsung said they eventually provide a patch for a long term solution.

Let me know if these suggestions help.

[chris...@edmontonbikes.ca]

I'm getting error -94 on my SCX-3405FW as well. :(

[cch...@gmail.com]

And the work around doesn't seem to work/do anything.

[jorangro...@gmail.com]

I'm getting Processing Failed with error code −94 on my Samsung M2875ND. (Yes, i'm aware Samsung only lists FW and FN models on their site, took this one out of production or something).

No available software updates, none of these workaround work either…
Anyone got any solutions yet?

[jeffre...@gmail.com]

STILL NOT FIXED

Just bought this unit yesterday and since trying setup google cloud, not only do I get error 94, but the whole unit freezes as soon as I try to change settings.
Tried the firmware update but same problem still exists.
The ONLY reason I bought this unit over the BROTHER was that this was supposed to be "cloud ready". In fact it is completely opposite.
Taking this printer back tonight and getting the brother.

[pzm...@gmail.com]

STILL NOT FIXED +1

Get the same errors,
additional after adding printer to my gmail account (conformation of printer) unit Display that it is doing some changes, but its's freezed - it never recover from this status.
To recover, I have to restart the printer (Power Off/On) but then it display's the known failure codes 94 93 75 (whas what I get)

[kdLucas]

Just an fyi on the failure codes:

-94 = printer registration failed

-93 = get printers list failed

-75 = access token expired

Kelly

Liberating one printer at a time...

kdLucas

[and...@awmoore.com]

I am currently on the phone with Samsung Technical Support (1-800-726-7864) in hopes of being able to get more information on this issue.

I am trying to connect a Samsung Printer Xpress M2825DW "Cloud-Ready" Laser Printer to Google Cloud Print. I am experiencing the Error Code -94 (Registration Failed). 

The initial Support Tech I was speaking to at first insisted that Error Code -94 was a Windows Error Code, so I hopped on a Mac on the other side of my office, and received the same error code. He then looked into the issue a little further and then concluded  that this is an issue on Google's side and is not an issue on Samsung's side. As someone who has successfully set up and used HP and Brother printers with GCP, I am skeptical of this. I have just now asked the tech to forward me to their Executive Support Team.

On Thursday, January 31, 2013 2:40:29 AM UTC-7, Yuri Stenilovskiy wrote:

[kdLucas]

I was using this exact printer model, the M2825DW over the last 2 weeks without issue. I successfully printed over 100 print jobs, and tried to make it fail in all kinds of bad ways. When you click on the Test Connection button, do the connections look ok? I'm really curious what might be causing this error, as my suspicion is something peculiar in the network configuration.

Kelly

Liberating one printer at a time...

kdLucas

On Fri, Apr 11, 2014 at 1:49 PM, <and...@awmoore.com> wrote:

I am currently on the phone with Samsung Technical Support (1-800-726-7864) in hopes of being able to get more information on this issue.

I am trying to connect a Samsung Xpress M2825DW "Cloud-Ready" Laser Printer to Google Cloud Print. I am experiencing the Error Code -94 (Registration Failed). The tech I am speaking to at first insisted that Error Code -94 was a Windows Error Code, so I hopped on a Mac on the other side of my office, and got the same error code. He then looked into the issue a little further and is now absolutely certain this is an issue on Google's side and is not an issue on Samsung's side. As someone who has successfully set up and used HP and Brother printers with GCP, I am skeptical of this. I have just now asked the tech to forward me to their Executive Support Team.

On Thursday, January 31, 2013 2:40:29 AM UTC-7, Yuri Stenilovskiy wrote:

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[Andrew Moore]

@kdLucas - All items succeed when clicking the "Test Connection" button. This is a failure and error code that has appeared in two locations: In a home environment (connected Printer<>Router<>Modem; Printer<>Switch<>Modem; Printer<>Modem) where all tests Succeeded, and at my work (connected through the domain/on the primary network as well as on a DMZ network) where all tests Succeeded.

Followup: After speaking with the Executive Support person, I was assured that this issue will be looked into again for all printers, and I also passed along this Google Discussions thread for review. She's going to have me ship (free of charge) the printer to one of their service depots for further testing and review as well.

Fortunately I had an HP Cloud Ready Printer (HP LaserJet m401dw) I could hand over to my boss (the Samsung is actually his printer) which historically has worked flawlessly with Google Cloud Print.

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[alexandr...@gmail.com]

Same issue here.

Connection test are ok but when I click on the register button, I got a -94 error code.

The printer was working perfectly a few weeks ago.

I did the last firmware update but the issue is still there.

[mars...@gmail.com]

Well, I'm relieved I'm not the only one.  My issue is the same as the above - purchased the Samsung Xpress M2825DW a few weeks ago, Cloud Print setup was a snap, printed 60+ pages over the last week or so.  Suddenly as of yesterday, Friday, Cloud Print was dead.  All prints showed up as Queued.  Logging into the printer via SyncThru now suddenly showed Google Print as not registered with the same errors everyone else has been seeing.  I've also seen error -93 and -86, I believe.

I have done a full printer settings default reset/removal and software uninstall/reinstall, as well as a firmware reinstall.  I have also tried connecting the printer directly to my network via ethernet with the same static IP in the hopes there was some kind of sleep or keep-alive issue going on.

Printer always and still works just fine when printing directly from my primary machine (outside of Google Print).  I have also done the temporary workaround of setting it up like a "classic" printer through Google Cloud Print via Chrome, which also works absolutely fine when shared devices print through Google Cloud (of course assuming the primary PC is on).  So the problem appears to be entirely within the printer firmware.  Like others above, my connection test through SyncThru "sometimes" passes and sometimes does not.  Whether it passes or not, registration now always fails with one several error codes; I've probably seen all of the ones mentioned so far at one time or another.  Really frustrated with Samsung right now, I don't see how it could be anything but an issue with their printer and its supposed cloud readiness.

[alexandr...@gmail.com]

I am pretty sure the issue is not located on the printer side.
I bought my C460FW in september and Google cloud print worked like a charm since then.
I do not know when the connection broke, but as I didn't changed the firmware since the last time I used the client d to print, I think something changed on the Google or Samsung servers that prevents the printers to register.
Another point is that the tutorial to use Google cloud print has disappeared from Samsung website. The link located on the official Google cloud print website is dead... I hope they didn't unilaterally decided to remove this functionality'

[mars...@gmail.com]

I have a hard time believing it's not a problem with the printer itself.  You're right in that my firmware as well has not been updated (I flashed it to see if something had been corrupted, but no change and the version was the same), so it seems like nothing has changed on the printer side.  However, I do not believe that the data between the printer and Google actually passes through Samsung servers (so I don't believe Samsung would be able to stop the printers from registering), and it seems that the error messages in question are not generated by Cloud Print either.  We also know that these same printers DO work correctly when they're setup up with Google Cloud Print as "classic printers" (mine works fine that way), which means we know our local environments are allowing the data to pass through that's needed to make it work.  I also know that when I use the "test connection" feature in SyncThru, that the printer can hit the Google domains successfully.  I also know that after this happened, my Google Cloud Print page still showed the printer as active, even though SyncThru suddenly said it was no longer registered.  So Google was still able to actively hit my printer and know it was online, so some level of communication was occurring, and Google still thought all was well.  So all of that to me says it was the printer itself that must have somehow lost the registration functionality.

Could it be just some kind of latent glitch or bug within the Samsung SyncThru software that develops over time, perhaps after a certain number of prints or certain amount of data passed through or something within the print data causing a corruption?  It's reaching, but the local environment is the same as it was.  Is there a possibility that flashing to an older version of SyncThru could produce a theoretical fix?  I'm on 3.00.01.20 OCT-04-2013, should we compare SyncThru versions to see if we're all on the same?

Also, I found a link on the Samsung site showing Google Print setup: http://www.samsung.com/us/support/howtoguide/N0000443/9741/113696.  Maybe they had just moved it.

[jrmck...@gmail.com]

Posting to register this happened to my printer on the exact same day as you. We've had a M2875FW since June last year which has been working okay until last week when it started spitting out random non-ASCII characters. 

It wasn't until Friday (11th April, 4pm GMT+00) afternoon, however, that the registration/connection tests started failing with error code -96.

As others reported, classic printing via GCP works fine.

[Kelly]

Google and Samsung have isolated this issue, and are now actively working on a fix. I'll post another message to this thread once we push a fix.

I'll hopefully have more information before the end of this week.

[Andrew Moore]

@Kelly - Fantastic News. Looking forward to hearing what the issue was.

To view this discussion on the web visit https://groups.google.com/d/msgid/gcp-developers/20c6d68b-0fb6-41e5-9b72-8597a0b81dbe%40googlegroups.com.

[willia...@gmail.com]

I am also getting a -86 and -94 error with 2 of my SL-M3820DW printers.  They both were working until the end of last week.

- Will

[jm...@vesd.net]

I have had this problem for the last few days. error code -86 and -94 Samsung support was fruitless and unhelpful. looking forward to getting my 9000 Chromebooks set up to these printers. 

[Andrew Moore]

@jmaze - I was in the same boat as you in contemplating the uselessness of Samsung Tech Support, that's why I asked to be forwarded to their Executive Support Group (which is who I was forwarded to after I kept insisting I be forwarded to someone who might be able to honestly take time looking into this issue). It's probably a coincidence, but maybe it isn't, that @kdLucas announced just 3 days after I spoke with Samsung's ESG that Samsung and Google have isolated the cause of the issue and are actively working on a fix.

At my company, we predominantly use HP ePrint-supported printers (which integrates painlessly with Google Cloud Print) and I highly recommend them (we mostly have HP LaserJet M401DW printers, but also a couple M401DNs). 

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[Christopher Chan]

All the HP printers that my company uses work flawlessly as well. I'm not usually one for brand loyalty (I tend to prioritize feature/price-value), but I've been surprised at the consistent differences between printer brands.

Christopher Chan
Executive Director
Edmonton Bicycle Commuters' Society

edmontonbikes.ca

BikeWorks North • 9305 111 Ave • T5G 0A2 • 780-757-9100

BikeWorks South • 8001 102 St • T6E 4A2 • 780-433-2453

Cell • 780-756-7560

Edmonton, Alberta, Canada

@edmontonbicycle

facebook.com/EdmontonBicycleCommuters

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[theher...@gmail.com]

Also experiencing this exact problem with my SCX-3405W, I register the printer through SyncThru Wireless (The web interface for the printer) and it shoes registered until I refresh the page. After the refresh it goes back to unregistered, but funny enough the printer does show up in my google printers but always as "offline".

[glzi...@gmail.com]

Error code -87 or -94 Printer Samsung M2070 Series Cloud print

1 - Update Firmware downloading it and installing it manually.
2 - From the Sync Thru in network settings - Restore Defaults
http://PRINTERIP/sws/index.html
3 - We turn off the printer and started
4 - Change the name of the WiFi network SSID our Local Network in our modem
5 - From a Windows PC that has the printer installed locally , use samsung software setup and configure wireless
6 - We access http://PRINTERIP/sws/index.html Sync Thru ( use firefox and check that the session is closed in Google )
7 - We changed the IP it gives us a fixed
8 - Put the Google DNS
9 - Change the Host Name , respecting the number of characters
10 - Close Session
11 - We entered back into network settings - Cloud Print and told that if already registered , we click Unregister to give us the option to register
12 - We register and we will see a link example : http://goo.gl/printer/Ge43 we click and it should open a pop up ( We review that are allowed in Firefox) and sigunp with the user of Google that will owning the printer.
13. Ask us to add the printer to Cloud Print, add and give us appear as available printer .

This method worked to me

regards

[jm...@vesd.net]

That is good info, but this is not is solution for some one on a Managed Wifi network in a school district. If Samsung wants to sell us printers for our 9000 Chromebooks this needs to work, other wise there is no reason to switch to whole new printer company. 

On Thursday, January 31, 2013 1:40:29 AM UTC-8, Yuri Stenilovskiy wrote:

[Kelly]

Google and Samsung have identified the issue and tested a fix. I'll post more information here once I have it.

[to...@la-rosa.net]

Hi Kelly, any updates yet?

[kdLucas]

Samsung has a fix in place, but now it's a question of how soon they can get them rolled out so that users can get the firmware updates. I think the new firmware will need to go through formal QA so it might be some time before it is released.

Kelly

Liberating one printer at a time...

kdLucas

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[Andrew Moore]

@kdLucas - Any further details on what the issue was? Sounds like an issue on their side?

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[to...@la-rosa.net]

Thank you.  Please keep us updated.  I purchased an Samsung Xpress M2875FW with the specific purpose of using Google Print Cloud and now I have to wait.

[kdLucas]

​I can't really say too much about it, but hopefully Samsung will have update information once they issue them.

​

Kelly

Liberating one printer at a time...

kdLucas

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[theher...@gmail.com]

Sounds good, I await the new FW and GCP capabilities for my printer!

[jonath...@gmail.com]

Got the same issue here and Samsung Tech Support is really horrible. I hope they fix this fast! They told me that Google Cloud Print 2.0 is coming out and that I need to contact Google directly to address the issue. 

[kdLucas]

I think Samsung will expedite pushing the new firmware to their support website, so stay tuned. As soon as I have any news I will share it.

Kelly

Liberating one printer at a time...

kdLucas

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[paulschw...@gmail.com]

I'm glad to have found this thread after re-registering my Samsung m2825dw for the 10th time or so.  Frustrated that I can't print from a Chromebook, like others.  This is why this printer was purchased.

[kevinw...@gmail.com]

Exact same issue here. It was working fine when I bought it a few weeks ago, then it stopped.

[chri...@gmail.com]

Yep same problem here but with a twist....

I have a Samsung CLP415N which has been a fab printer and initially it worked absolutely fine with cloud... However about a month ago it deregistered and now i just get all sorts of random error codes on the printers web page and Google says is offline.... This is also the case on a friends Samsung laser printer....

Starting to get very annoyed with them. The odd thing though is that it did initially work so i think that Google has changed something that has upset some cloud printers....

I will be watching closely for a firmware update....

[sho...@gmail.com]

I have exactly the same experience with a Samsung CLX-4195FW Laser.

Cloud print was always a bit flakey but it did work up until a couple of weeks ago. Then it de-registered and now it wont register properly, it appears in the Cloud Print page as registered but offline. On the printer webpage I get the following error..

Processing Failed with error code -76

Looking forward to the new firmware!

[andrew...@gmail.com]

I have a m2825dw with the same problems as this - extremely frustrating!

[Michele Pradella]

Same problem with Samsung m2022w. Can register without problems but it's always offline and can't use it. I tried to use it in Cloud with chrome and it works.... But not stand alone.
I tried a lot of network changes like port forwarding, dmz, DNS, mtu... Nothing. I think something is changed in protocol, something samsung didn't care about or something Google changed and Samsung has to fix.... I hope quick, fortunately in meanwhile I can use samsung Android app for printing

[nikos...@gmail.com]

I'm facing the same problem with a samsung M 2875FW printer. I'm trying since one month to fix the specific problem but I'm getting always the same 'error registering -94  or -86'. Hope samsung will fix as
soon as possible the problem.

[fres...@gmail.com]

Samsung has now published updated firmware on thier website that adress this issue. I had the same problem with M2825 printer and I can confirm that now works after the update. 

http://www.samsung.com/us/support/owners/product/SL-M2825DW/XAC

[Andrew Joslin]

I can confirm the new firmware fixes the google cloud issue.  Thank jeebus.

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Andrew Joslin

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[to...@la-rosa.net]

[marceloliv...@gmail.com]

Hi,

    any news regarding the Samsung' SL-M2875FW ? The latest firmware was released on April, 25th but I still have the issue descibe above.

/M-O

[willia...@gmail.com]

Still not working on the M3820DW....

[sw19c...@gmail.com]

im getting error 96 on my samsung. samsung say it is server error on the part of google. anyone know about that?  

[kdLucas]

These errors will require a firmware update in order to fix them. Keep an eye out on Samsung's support pages for updates, as they should be getting pushed out soon.

Kelly

Liberating one printer at a time...

kdLucas

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[May]

This issue occurs with Samsung SL-M4020ND...I just purchased it yesterday because this printer SHOULD work with Google Cloud Print..But obviously not!!

[Alex S]

Firmware for SCX-3405FW hasn't been updated yet. Last firmware update was in March.

[James Paice]

So you are saying it is a samsung issue not google. Any evidence I can quote to support that ?

Which cloud printer makes are reliable and up to date? I can't do any longer without a printer !

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[kdLucas]

Samsung is pushing out firmware updates, but I don't know the specific schedule for all of their models. They will be staggered per model. Hopefully you'll see an update soon for the model you are using.

Kelly

Liberating one printer at a time...

kdLucas

To view this discussion on the web visit https://groups.google.com/d/msgid/gcp-developers/CAOOV8%3D25yjhgXAycRbbX9xB-1pJmWjF%3DhzF-XVztEQHmMMgRwg%40mail.gmail.com.

[James Paice]

It's just not good enough and I have said so.

I'm trying to work from home.

I can't wait until they get their act together.

Which cloud ready printer would people recommend to work with toshiba 13 inch chromebook ? (Under 120 preferably mono laser)

To view this discussion on the web visit https://groups.google.com/d/msgid/gcp-developers/CAOOV8%3D25yjhgXAycRbbX9xB-1pJmWjF%3DhzF-XVztEQHmMMgRwg%40mail.gmail.com.

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[jand...@gmail.com]

 The Samsung C410W printer has the exact same problem. I recommended this printer to someone who has Chrome laptops. Now they can't print except in an awkward way from an Android tablet. Unfortunately the there is no new firmware yet. Samsung, I could really use a fixed firmware for this printer model.

[dan.t...@gmail.com]

I have been having the same problem for weeks.  Samsung just post a firmware update for my M2625 printer that resolved the Google Cloud Print issue.  This appears to have been a Samsung issue all the long.

Dan

[paulschw...@gmail.com]

Samsung wrote me on May 1:

Thank you for contacting Samsung. I understand you are experiencing issue with Google Cloud Printing on the Samsungprinter SL-M2825DW. It is an issue with the Google Cloud Print 2.0 update being released by Google. Some models may show offline due to Google rolling out the new Google Cloud Print 2.0 update. This changes how the printer registers and "handshakes" with the server. This is affecting all printer manufacturers, and should be resolved by Google within the next few days. 

[paulschw...@gmail.com]

Firmware update fixed my machine. Contrary to Samsung note I had to re register and re share.

[Marcel-Olivier Brodeur]

'Evening,

    I re-register my SL-M2875FW a few minutes ago and it worked. I was even able to print something. Note that I didn't do a firmware update as none is available. I'll keep you posted on the status in the next days if it keeps run well or not...

/M-O

Le jeudi 31 janvier 2013 04:40:29 UTC-5, Yuri Stenilovskiy a écrit :

[James Paice]

thanks. and did it not work before?  that would suggest it was a google cloud issue...

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[to...@la-rosa.net]

I registered mine (SL-M2875FW) a couple of days ago as well and it is now working.  It has not been working since I first purchased it over a month ago.  Someone had made mention about Google Cloud Print 2.0 being a problem.  My printer is registered with Google Cloud Print 1.0.

[James Paice]

And you didn't do the firmware update?  

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[to...@la-rosa.net]

I did the April 25/14 firmware update, but this did not help because the update notes had nothing to do with Google Cloud Print.

[Dan Tisone]

Try re-registering the printer.  I believe the recent Google Hangouts upgrade on Monday is tied into Cloud Print 2.0.  All our Samsung printers are now working without firmware updates... Our older ML2955 are showing offline but working with GCP.

Dan

On May 14, 2014 12:50 PM, <ralf.daub...@gmail.com> wrote:

Any news on that issue? I am having the same issue with a Samsung CLP-775ND. The firmware update from 04/23/2014 didn't help (no notes about Cloud Print in the changelog anywas).

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[James Paice]

It's ok now

Delete printer entirely

Add it from scratch

Make sure you click  apply on the synch thru service when registered

That made the difference for me

As well as the firmware update 

[kdLucas]

One thing you may need to do, is after performing a firmware update on the Samsung printers, then open the printer's IP address with a browser, log in as admin, select Settings --> Network Settings --> Restore Default. Then restart the printer. I did see this behavior on a few printers where I needed to Restore Default before it started working correctly.

Kelly

Liberating one printer at a time...

kdLucas

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[jand...@gmail.com]

The Samsung C410W also works again. Without firmware upgrade, because there was none available. Seems like the Google back-end works again.

Google, thanks for fixing this, but please don't break compatibility again. 

[ayao...@gmail.com]

I just applied the 5/4/2014 firmware update for a SL-M2825DW printer, and this fixed the mind-bogglingly painful GCP issues.

Notably, the release notes for that firmware update explicitly say:  "Fixed Google cloud print issue"

[James Paice]

yes quite. But samsung at the time woudn't have it . UK branch.

On 26 May 2014 23:29, <ayao...@gmail.com> wrote:

I just applied the 5/4/2014 firmware update for a SL-M2825DW printer, and this fixed the mind-bogglingly painful GCP issues.

Notably, the release notes for that firmware update explicitly say:  "Fixed Google cloud print issue"

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[ludek....@gmail.com]

Firmware for SCX-3405W is out: http://www.samsung.com/us/support/owners/product/SCX-3405W/XAC#firmware

...but I can't install it.

1. Printer is connected via WiFi connection
2. From archive I use SCX3405W_V3.00.02.02_GCP.exe
3. Updater successfully find printer
4. Using Authentication with correct password
5. Upgrade finished with no message
6. After few minutes I visited printer's SyncThru WebService page but it says that printer is still on firmware V3.00.01.19     MAY-06-2013

So I try upload firmware by hand using SyncThru WebService page...
7. Updater keeps firmware file in your %TEMP% folder (c:\Users\DiGi\AppData\Local\Temp\SCX3405W_V3.00.02.02_0401040_1.00.hd in my case)
8. I used SyncThru WebService - Maintenance -> Firmware Upgrade -> "Upgrade wizard"
9. Upload SCX3405W_V3.00.02.02_0401040_1.00.hd
10. Website says: Invalid Firmware




Dne čtvrtek, 24. dubna 2014 23:40:55 UTC+2 Kelly napsal(a):

Samsung has a fix in place, but now it's a question of how soon they can get them rolled out so that users can get the firmware updates. I think the new firmware will need to go through formal QA so it might be some time before it is released.

Kelly

Liberating one printer at a time...

kdLucas

On Thu, Apr 24, 2014 at 2:31 PM, <to...@la-rosa.net> wrote:

Hi Kelly, any updates yet?

 

On Monday, April 21, 2014 3:12:32 PM UTC-4, Kelly wrote:

Google and Samsung have identified the issue and tested a fix. I'll post more information here once I have it.

On Thursday, April 17, 2014 2:56:26 PM UTC-7, jm...@vesd.net wrote:

That is good info, but this is not is solution for some one on a Managed Wifi network in a school district. If Samsung wants to sell us printers for our 9000 Chromebooks this needs to work, other wise there is no reason to switch to whole new printer company. 

On Thursday, January 31, 2013 1:40:29 AM UTC-8, Yuri Stenilovskiy wrote:

Hello All.

Tried to connect my SCX-3405FW but in failed to register.

Couple words about my enviroment:
Printer is connected to Asus WL-520GC Wireless Router via Wi-Fi.

I login to the web-interface of the printer and try to register it to GCP but it fails to register with error code -87 or -94.

When I try to test connection to GCP it fails too,

But a couple of times its passed connection test ok and even told that printer is registered to GCP. There was a short link to confirm registration. Told me that the printer is added to my printers list but it is never appeared there.

What I've already done to solve this issue:

1.Updated printer FW to the latest version - nothing changed.

2. Tried to expose printer IP as a DMZ host in my Asus Wireless Router settings in case router is blocks something. - nothing changed.

Any help is appreciated.

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[theher...@gmail.com]

I just did this procedure and it is working really well

1. Download the FW package

2. Unzip it

3. Run the ummm firmware updator that is NOT the newest firmware, it gets you to 3.0.1.0.199 or something

4. Run the updator to get to the newest firmware with GCP update, this is not through SyncThru but there are actually 2 updator packages that are in the zip file

5. enjoy

[ludek....@gmail.com]

Yes, I'm using SCX3405W_V3.00.02.02_GCP.exe, not SCX3405W_Patch.exe.

Strange...

Dne neděle, 1. června 2014 10:00:23 UTC+2 theher...@gmail.com napsal(a):

[ludek....@gmail.com]

OK, I have to use SCX3405W_Patch.exe patch first and after then SCX3405W_V3.00.02.02_GCP.exe.

My printer previous version was 3.0.1.19 (not 3.0.1.99) - maybe because that.

After installing patch printer goes crazy (leds were flashing, SyncThru says 0% toler...) - but... SyncThru works fine so I tried upgrade and after successful upgrade to 3.0.2 printer goes back to normal work.

Dne neděle, 1. června 2014 10:00:23 UTC+2 theher...@gmail.com napsal(a):

I just did this procedure and it is working really well

[davidsa...@gmail.com]

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[ralf.daub...@gmail.com]

It still doesn't work. At first I wasn't able to unregister the printer via Samsung SyncThru (error code -93) though it wasn't listed on the Google Cloud Print site. Then I reset the printer settings to the default ones. All tests were successful afterwards, so I retried registering the printer which succeeded (SyncThru reports "Printer registered", meanwhile in combination with error code -93). But Google Cloud Print always lists the printer as "offline", the tests (button) report an error contacting the Google.com serverr. There is still no new firmware for the CLP-775ND available.

Any ideas left?

[kdLucas]

What is the date of the firmware for this printer?

Kelly

Liberating one printer at a time...

kdLucas

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[ralf.daub...@gmail.com]

The firmware has been released on 2014/04/23.

Ralf

[ralf.daub...@gmail.com]

Any news here? There is still no update available. Quite annoying.

Ralf

[ralf.daub...@gmail.com]

Todays firmware version (2014/11/21) still didn't fix cloud printing on my CLP-775ND. But I found the Samsung Print Service Plugin in the Play Store:
https://play.google.com/store/apps/details?id=com.sec.app.samsungprintservice&hl=de

With it printing works fine on all of my devices.

Ralf

[hgm...@gmail.com]

It seems to be a never-ending story. I bought a Samsung CLX-6260ND a week ago and, after some difficulties, managed to register it with Google Cloud Print. From then on it cloud-printed very nicely for about 5 days, then, out of the blue, a print job and all subsequent ones were stuck in the Google Cloud Print job queue. There were multiple attempts to print, always unsuccessful.

I tried most things mentioned here and eventually deleted the printer from Google Cloud Print, all to no avail. When trying to unregister the printer with its SyncThru web site, I usually ended up with error -71.

After reading this discussion I found that the firmware in the printer was from January 2014, so I looked for a newer issue and found one, of August 2014. I installed it, and now the messages and errors are a bit more nicely worded ("Incomplete response received from server"), but I have still been unable to register the printer in Google Cloud Print.

[paulschw...@gmail.com]

My ML-2625DW has been working fine since the Firmware release in 2014.   Today it's fallen offline and I'm reading in other forums that other people are experiencing similar CloudPrint issues.   Anyone on this thread seeing the same? 

[paulschw...@gmail.com]

Found new firmware.  Applied.  Deleted and re-registered printer successfully.  Shows as online, but nothing prints still.

[Hans-Georg Michna]

Thanks for reporting!

At least you are getting farther than me. I have deleted the printer in
Google Cloud Print and then tried to deregister it from the printer.
That has never worked so far.

Perhaps we have two different defects here---one on Google's side that
prevents all printing and one in the printers that prevent setup when
the printer thinks it is registered, but it was deleted in Google Cloud
Print.

But we may first have to wait until Google fixes their Cloud Print, then
we will know more. It's a mess. I am pondering the thought of returning
my new printer, to be on the safe side. I had just bought it.

Hans

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[paulschw...@gmail.com]

I tried to delete it and re-register and it wouldn't work until the firmware update.   Probably coincidental and it seems like GCP is broken in general right now.   Worked on Friday.

Makes my Chromebook less useful.  I feel just a touch scroogled at the moment.

> <mailto:gcp-developers+unsub...@googlegroups.com>.

[derric...@dpr-motorsport.com]

I have just had issues with a Samsung C460 that after a firmware update last year has worked with GCP for some months.  Has just stopped.

Printer off line - error message Fail with Error. Please try again after few minutes. 

I can deregister the printer.  Need to switch off Samsung first then on restart it will deregister using Syncthru.  Likewise to register but still does not work.

Any clues as to what is going on?

> <mailto:gcp-developers+unsub...@googlegroups.com>.