Cannot connect to Windows VM thru RDP after migration

1,262 views
Skip to first unread message

Mohit S. Jain

unread,
Feb 9, 2017, 10:11:17 AM2/9/17
to gce-discussion
Hello,

I migrated my windows server based VM from another cloud service to Google Compute engine using Cloudendure. 

Everything came over. But when I try to connect to the VM using the RDP It give me the following error. 

Please help

Mohit


Carlos (Cloud Platform Support)

unread,
Feb 9, 2017, 3:05:40 PM2/9/17
to gce-dis...@googlegroups.com
Hi Mohit,

How did you migrate the VM? Does it show running in your console? Are you able to ping the VM? Make sure that you have a firewall rule in Google Network that allows the connections. You should also verify that there is no firewall inside the VM dropping the handshake. Another useful test is to spin a new VM, in the same network using the public image provided by Google and see if you are able to connect.

A good tool to troubleshoot is nmap. You can perform a scan to check the status of the ports. That might bring you an idea if you are having a problem with a firewall or the RDP service not running in the VM.

Justin Won

unread,
Mar 22, 2017, 9:57:53 AM3/22/17
to gce-discussion
I have the same problem. I confirmed that the VM is pingable and that the correct firewall rules are in place. I can RDP into another VM on the same subnet, but can't RDP from that machine either.
Justin

Leonid Feinberg

unread,
Mar 22, 2017, 10:02:30 AM3/22/17
to gce-discussion
Hello Justin,

Based on the ticket you opened from within the VM Migration console, you're trying to RDP into the wrong machine, as you have not finish a successful Test/Cutover yet.

Once you do, the migrated machine will be created and you'll be able to RDP into it.

developer industriai

unread,
May 26, 2017, 3:13:20 PM5/26/17
to gce-discussion
I have the same problem.
I migrated an AWS MV using the Cloud Endure.
After completing the copy, I started a TEST, but I can not ping.
The rules have been configured correctly and if I create a VM from scratch, I am able to ping and access via RDP.
Can someone help me?

developer industriai

unread,
May 26, 2017, 3:17:12 PM5/26/17
to gce-discussion






I have this message in the log:

Booting from Hard Disk 0...
SeaBIOS (version 1.8.2-20161024_132840-google)
Total RAM Size = 0x00000001e0000000 = 7680 MiB
CPUs found: 2     Max CPUs supported: 2
found virtio-scsi at 0:3
virtio-scsi vendor='Google' product='PersistentDisk' rev='1' type=0 removable=0
virtio-scsi blksize=512 sectors=167772160 = 81920 MiB
virtio-scsi vendor='Google' product='PersistentDisk' rev='1' type=0 removable=0
virtio-scsi blksize=512 sectors=125829120 = 61440 MiB
virtio-scsi vendor='Google' product='PersistentDisk' rev='1' type=0 removable=0
virtio-scsi blksize=512 sectors=20971520 = 10240 MiB
virtio-scsi vendor='Google' product='PersistentDisk' rev='1' type=0 removable=0
virtio-scsi blksize=512 sectors=125829120 = 61440 MiB
virtio-scsi vendor='Google' product='PersistentDisk' rev='1' type=0 removable=0
virtio-scsi blksize=512 sectors=125829120 = 61440 MiB
drive 0x000f3150: PCHS=0/0/0 translation=lba LCHS=1024/255/63 s=167772160
drive 0x000f3110: PCHS=0/0/0 translation=lba LCHS=1024/255/63 s=125829120
drive 0x000f30d0: PCHS=0/0/0 translation=lba LCHS=1024/255/63 s=20971520
drive 0x000f3090: PCHS=0/0/0 translation=lba LCHS=1024/255/63 s=125829120
drive 0x000f3050: PCHS=0/0/0 translation=lba LCHS=1024/255/63 s=125829120
Booting from Hard Disk 0...

Brian Stark

unread,
May 26, 2017, 3:18:09 PM5/26/17
to developer industriai, gce-discussion, Leonid Feinberg
+leonid from CloudEndure to comment


Brian Stark | Product, Google Cloud Platform | bhs...@google.com |  +1 (415) 298-7808
 

--
© 2017 Google Inc. 1600 Amphitheatre Parkway, Mountain View, CA 94043
 
Email preferences: You received this email because you signed up for the Google Compute Engine Discussion Google Group (gce-discussion@googlegroups.com) to participate in discussions with other members of the Google Compute Engine community and the Google Compute Engine Team.
---
You received this message because you are subscribed to the Google Groups "gce-discussion" group.
To unsubscribe from this group and stop receiving emails from it, send an email to gce-discussion+unsubscribe@googlegroups.com.
To post to this group, send email to gce-discussion@googlegroups.com.
 To view this discussion on the web visit https://groups.google.com/d/msgid/gce-discussion/9a48ef31-773b-488a-94ff-44cc268cf717%40googlegroups.com.

For more options, visit https://groups.google.com/d/optout.

Leonid Feinberg

unread,
May 27, 2017, 5:29:27 PM5/27/17
to Brian Stark, developer industriai, gce-discussion
Hi,

Could you please try connecting to the interactive console on port 2 , as described here? Does it work?


To post to this group, send email to gce-dis...@googlegroups.com.
To view this discussion on the web visit https://groups.google.com/d/msgid/gce-discussion/9a48ef31-773b-488a-94ff-44cc268cf717%40googlegroups.com.

For more options, visit https://groups.google.com/d/optout.




--
Leonid Feinberg  | VP Products | CloudEndure™ - All Systems Go.™
Israel: +972 (3) 5277367 x010 | US: (650) 360-0717 | www.CloudEndure.com

developer industriai

unread,
May 29, 2017, 8:02:49 AM5/29/17
to gce-discussion, bhs...@google.com, developer....@gmail.com
Hi,

On port 2, I see the following message repeating:

SeaBIOS (version 1.8.2-20170320_223604-google)
Total RAM Size = 0x00000001e0000000 = 7680 MiB
CPUs found: 2     Max CPUs supported: 2
found virtio-scsi at 0:3
virtio-scsi vendor='Google' product='PersistentDisk' rev='1' type=0 removable=0
virtio-scsi blksize=512 sectors=167772160 = 81920 MiB
virtio-scsi vendor='Google' product='PersistentDisk' rev='1' type=0 removable=0
virtio-scsi blksize=512 sectors=125829120 = 61440 MiB
virtio-scsi vendor='Google' product='PersistentDisk' rev='1' type=0 removable=0
virtio-scsi blksize=512 sectors=20971520 = 10240 MiB
virtio-scsi vendor='Google' product='PersistentDisk' rev='1' type=0 removable=0
virtio-scsi blksize=512 sectors=125829120 = 61440 MiB
virtio-scsi vendor='Google' product='PersistentDisk' rev='1' type=0 removable=0
virtio-scsi blksize=512 sectors=125829120 = 61440 MiB
drive 0x000f31b0: PCHS=0/0/0 translation=lba LCHS=1024/255/63 s=167772160
drive 0x000f3170: PCHS=0/0/0 translation=lba LCHS=1024/255/63 s=125829120
drive 0x000f3130: PCHS=0/0/0 translation=lba LCHS=1024/255/63 s=20971520
drive 0x000f30f0: PCHS=0/0/0 translation=lba LCHS=1024/255/63 s=125829120
drive 0x000f30b0: PCHS=0/0/0 translation=lba LCHS=1024/255/63 s=125829120
Booting from Hard Disk 0...
SeaBIOS (version 1.8.2-20170320_223604-google)
Total RAM Size = 0x00000001e0000000 = 7680 MiB
CPUs found: 2     Max CPUs supported: 2
found virtio-scsi at 0:3
virtio-scsi vendor='Google' product='PersistentDisk' rev='1' type=0 removable=0
virtio-scsi blksize=512 sectors=167772160 = 81920 MiB
virtio-scsi vendor='Google' product='PersistentDisk' rev='1' type=0 removable=0
virtio-scsi blksize=512 sectors=125829120 = 61440 MiB
virtio-scsi vendor='Google' product='PersistentDisk' rev='1' type=0 removable=0
virtio-scsi blksize=512 sectors=20971520 = 10240 MiB
virtio-scsi vendor='Google' product='PersistentDisk' rev='1' type=0 removable=0
virtio-scsi blksize=512 sectors=125829120 = 61440 MiB
virtio-scsi vendor='Google' product='PersistentDisk' rev='1' type=0 removable=0
virtio-scsi blksize=512 sectors=125829120 = 61440 MiB
drive 0x000f31b0: PCHS=0/0/0 translation=lba LCHS=1024/255/63 s=167772160
drive 0x000f3170: PCHS=0/0/0 translation=lba LCHS=1024/255/63 s=125829120
drive 0x000f3130: PCHS=0/0/0 translation=lba LCHS=1024/255/63 s=20971520
drive 0x000f30f0: PCHS=0/0/0 translation=lba LCHS=1024/255/63 s=125829120
drive 0x000f30b0: PCHS=0/0/0 translation=lba LCHS=1024/255/63 s=125829120
Booting from Hard Disk 0...
Email preferences: You received this email because you signed up for the Google Compute Engine Discussion Google Group (gce-dis...@googlegroups.com) to participate in discussions with other members of the Google Compute Engine community and the Google Compute Engine Team.
---
You received this message because you are subscribed to the Google Groups "gce-discussion" group.
To unsubscribe from this group and stop receiving emails from it, send an email to gce-discussio...@googlegroups.com.

To post to this group, send email to gce-dis...@googlegroups.com.

Leonid Feinberg

unread,
May 29, 2017, 8:06:57 AM5/29/17
to developer industriai, gce-discussion, Brian Stark
Hi,

Could you please confirm that you're trying Connect to serial port and not View serial port and that you're using port 2?

Email preferences: You received this email because you signed up for the Google Compute Engine Discussion Google Group (gce-discussion@googlegroups.com) to participate in discussions with other members of the Google Compute Engine community and the Google Compute Engine Team.
---
You received this message because you are subscribed to a topic in the Google Groups "gce-discussion" group.
To unsubscribe from this topic, visit https://groups.google.com/d/topic/gce-discussion/xuIXD_EU444/unsubscribe.
To unsubscribe from this group and all its topics, send an email to gce-discussion+unsubscribe@googlegroups.com.
To post to this group, send email to gce-discussion@googlegroups.com.
 To view this discussion on the web visit https://groups.google.com/d/msgid/gce-discussion/96be3197-5e58-4498-ba92-d84cacf7b2bd%40googlegroups.com.

For more options, visit https://groups.google.com/d/optout.

developer industriai

unread,
May 29, 2017, 8:09:06 AM5/29/17
to gce-discussion, developer....@gmail.com, bhs...@google.com
Hi,

Now, follow the data from port 2:


</INSTANCE>
</BP>

!SAC> [2J [H<?xml version="1.0"?>
<machine-info>
<name>AMAZONA-K618OC8</name>
<guid>0ab40368-55e8-45b6-05f1-6b3942006f0e</guid>
<processor-architecture>AMD64</processor-architecture>
<os-version>6.1</os-version>
<os-build-number>7601</os-build-number>
<os-product>Windows Server 2008 R2 Datacenter</os-product>
<os-service-pack>1.0</os-service-pack>
</machine-info>
[2J [2J [1;1H [0m [22m [25m [27m [40m [37m                                                                                 [2;1H                                                                                 [3;1HComputer is booting, SAC started and initialized.                               [4;1H                                                                                 [5;1HUse the "ch -?" command for information about using channels.                   [6;1HUse the "?" command for general help.                                           [7;1H                                                                                 [8;1H                                                                                 [9;1HSAC>                                                                             [10;1H                                                                                 [11;1H                                                                                 [12;1H                                                                                 [13;1H                                                                                 [14;1H                                                                                 [15;1H                                                                                 [16;1H                                                                                 [17;1H                                                                                 [18;1H                                                                                 [19;1H                                                                                 [20;1H                                                                                 [21;1H                                                                                 [22;1H                                                                                 [23;1H                                                                                 [24;1H                                                                                 [9;5H [22m [25m [27m [40m [37m <?xml> <BP>
<INSTANCE CLASSNAME="BLUESCREEN">
<PROPERTY NAME="STOPCODE" TYPE="string"><VALUE>"0x50"</VALUE></PROPERTY><machine-info>
<name>AMAZONA-K618OC8</name>
<guid>0ab40368-55e8-45b6-05f1-6b3942006f0e</guid>
<processor-architecture>AMD64</processor-architecture>
<os-version>6.1</os-version>
<os-build-number>7601</os-build-number>
<os-product>Windows Server 2008 R2 Datacenter</os-product>
<os-service-pack>1.0</os-service-pack>
</machine-info>

</INSTANCE>
</BP>

!SAC> [2J [H<?xml version="1.0"?>
<machine-info>
<name>AMAZONA-K618OC8</name>
<guid>0ab40368-55e8-45b6-05f1-6b3942006f0e</guid>
<processor-architecture>AMD64</processor-architecture>
<os-version>6.1</os-version>
<os-build-number>7601</os-build-number>
<os-product>Windows Server 2008 R2 Datacenter</os-product>
<os-service-pack>1.0</os-service-pack>
</machine-info>
[2J [2J [1;1H [0m [22m [25m [27m [40m [37m                                                                                 [2;1H                                                                                 [3;1HComputer is booting, SAC started and initialized.                               [4;1H                                                                                 [5;1HUse the "ch -?" command for information about using channels.                   [6;1HUse the "?" command for general help.                                           [7;1H                                                                                 [8;1H                                                                                 [9;1HSAC>                                                                             [10;1H                                                                                 [11;1H                                                                                 [12;1H                                                                                 [13;1H                                                                                 [14;1H                                                                                 [15;1H                                                                                 [16;1H                                                                                 [17;1H                                                                                 [18;1H                                                                                 [19;1H                                                                                 [20;1H                                                                                 [21;1H                                                                                 [22;1H                                                                                 [23;1H                                                                                 [24;1H                                                                                 [9;5H [22m [25m [27m [40m [37m <?xml> <BP>
<INSTANCE CLASSNAME="BLUESCREEN">
<PROPERTY NAME="STOPCODE" TYPE="string"><VALUE>"0x50"</VALUE></PROPERTY><machine-info>
<name>AMAZONA-K618OC8</name>
<guid>0ab40368-55e8-45b6-05f1-6b3942006f0e</guid>
<processor-architecture>AMD64</processor-architecture>
<os-version>6.1</os-version>
<os-build-number>7601</os-build-number>
<os-product>Windows Server 2008 R2 Datacenter</os-product>
<os-service-pack>1.0</os-service-pack>
</machine-info>

</INSTANCE>
</BP>

!SAC>
You received this message because you are subscribed to a topic in the Google Groups "gce-discussion" group.
To unsubscribe from this topic, visit https://groups.google.com/d/topic/gce-discussion/xuIXD_EU444/unsubscribe.
To unsubscribe from this group and all its topics, send an email to gce-discussio...@googlegroups.com.

To post to this group, send email to gce-dis...@googlegroups.com.

Leonid Feinberg

unread,
May 29, 2017, 9:05:26 AM5/29/17
to developer industriai, gce-discussion, Brian Stark
Hi,

Thanks for this, it helps.

Does this reproduce when you are running another Test on the machine?

Email preferences: You received this email because you signed up for the Google Compute Engine Discussion Google Group (gce-discussion@googlegroups.com) to participate in discussions with other members of the Google Compute Engine community and the Google Compute Engine Team.

---
You received this message because you are subscribed to a topic in the Google Groups "gce-discussion" group.
To unsubscribe from this topic, visit https://groups.google.com/d/topic/gce-discussion/xuIXD_EU444/unsubscribe.
To unsubscribe from this group and all its topics, send an email to gce-discussion+unsubscribe@googlegroups.com.
To post to this group, send email to gce-discussion@googlegroups.com.
 To view this discussion on the web visit https://groups.google.com/d/msgid/gce-discussion/c2ef97c4-1e5e-4d98-8263-bea77268e748%40googlegroups.com.

For more options, visit https://groups.google.com/d/optout.

developer industriai

unread,
May 29, 2017, 9:15:13 AM5/29/17
to gce-discussion, developer....@gmail.com, bhs...@google.com
Yes, this error happens whenever I try to launch a test.
I already tried to launch several tests and the same error happens.

Leonid Feinberg

unread,
May 29, 2017, 9:40:22 AM5/29/17
to developer industriai, gce-discussion, Brian Stark
You mean that you launched another test and you are still seeing the same message on port 2?

Email preferences: You received this email because you signed up for the Google Compute Engine Discussion Google Group (gce-discussion@googlegroups.com) to participate in discussions with other members of the Google Compute Engine community and the Google Compute Engine Team.

---
You received this message because you are subscribed to a topic in the Google Groups "gce-discussion" group.
To unsubscribe from this topic, visit https://groups.google.com/d/topic/gce-discussion/xuIXD_EU444/unsubscribe.
To unsubscribe from this group and all its topics, send an email to gce-discussion+unsubscribe@googlegroups.com.
To post to this group, send email to gce-discussion@googlegroups.com.
 To view this discussion on the web visit https://groups.google.com/d/msgid/gce-discussion/7fac85a6-f70d-4d12-a996-b5bc07dd7ff9%40googlegroups.com.

For more options, visit https://groups.google.com/d/optout.

developer industriai

unread,
May 29, 2017, 9:43:13 AM5/29/17
to gce-discussion, developer....@gmail.com, bhs...@google.com
Yes, I did another test and I got the same message on port 2.

Leonid Feinberg

unread,
May 29, 2017, 9:54:23 AM5/29/17
to developer industriai, gce-discussion, Brian Stark
Hi,

Unfortunately, the latest Test job that I can see for the machine whose name that you provided is from May 26.

Could you please check is SP1 for Windows 2008 R2 is installed on the source machine, as described here?

Email preferences: You received this email because you signed up for the Google Compute Engine Discussion Google Group (gce-discussion@googlegroups.com) to participate in discussions with other members of the Google Compute Engine community and the Google Compute Engine Team.

---
You received this message because you are subscribed to a topic in the Google Groups "gce-discussion" group.
To unsubscribe from this topic, visit https://groups.google.com/d/topic/gce-discussion/xuIXD_EU444/unsubscribe.
To unsubscribe from this group and all its topics, send an email to gce-discussion+unsubscribe@googlegroups.com.
To post to this group, send email to gce-discussion@googlegroups.com.
 To view this discussion on the web visit https://groups.google.com/d/msgid/gce-discussion/730a71a1-ab48-45b3-a82c-3838da8a4851%40googlegroups.com.

For more options, visit https://groups.google.com/d/optout.

developer industriai

unread,
May 29, 2017, 10:04:49 AM5/29/17
to gce-discussion, developer....@gmail.com, bhs...@google.com
Hi,

Yes, I checked and SP 1 is installed on windows 2008 R2.

















Reply all
Reply to author
Forward
0 new messages