Can't fix suspended acount

[Block Change]

Unbeknownst to me, we are not allowed to test cryptocurrency on a free GCS account. This is understandable and I suspect this is abused a lot.

I would like to fix this, disable the instances, until we get some credits in.

Now, when I click on `Fix it` on the projects page, I get this message:

Immediate action required: Your Google Cloud Platform / API project XXXX is being suspended

We’ve recently detected activity on your Google Cloud Platform / APIs project that violates our Terms of Service or Acceptable Use Policy.

Specifically, your project XXXX (XXXX-1344) was suspended for violating our Free Terms of Service by mining cryptocurrency.

Please take a moment to review the Google Cloud Platform Terms of Service, theAcceptable Use Policy and the applicable Terms of Service for the specific Google API you are using so that you do not violate our terms and policies in the future.

Ok, but now I can only click an arrow to go back. I stuck in a catch 22 situation, where clicking `Fix it` does not fix it, but warns me and redirects me back to the projects page.

The email I got about this stated that I'm supposed to fill in an `Appeals form`. 

Is there any hard-link to this form? Or other ways to fix this?

(I'm using the latest Chrome Browser)

[Faizan (Google Cloud Support)]

Hello,

I'll report this issue to my internal team can you provide me with your project ID through private message. 

Also have tried another browser or Google Chrome incognito tab to see if the 'Request an appeal' button shows up on your developer console ?

Thanks,

Faizan

[Jonas Rodrigues Da Rocha]

Hello. The appeal form to the same problem does nothing. I filled out the information and sent it but it does nothing.

Hello. In terms of use and acceptance policy leaves no explicit that mining crypto currency is an act of violation. Li again to make sure and not really shown anything. We're reading the same terms? If so, could show which particular part is being violated since there is no mention of crypto currencies? This is a university project and would like to continue it on the Google platform.

[Alex Martelli]

On Tue, Sep 6, 2016 at 4:21 AM, Jonas Rodrigues Da Rocha <jona...@gmail.com> wrote:

Hello. The appeal form to the same problem does nothing. I filled out the information and sent it but it does nothing.

Hello. In terms of use and acceptance policy leaves no explicit that mining crypto currency is an act of violation. Li again to make sure and not really shown anything. We're reading the same terms?

I see at https://cloud.google.com/terms/free-trial/ point 2.2:

2.2 Customer may not use the Services to engage in mining cryptocurrency;

I believe this only specifically applies to free trials.

Alex

 

If so, could show which particular part is being violated since there is no mention of crypto currencies? This is a university project and would like to continue it on the Google platform.

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[Daro Oem]

I got the problem to fix. Button "Appeal" doesn't work. How to fix it?