how can I get my data back from suspended google cloud project?

[Rinaldo Jonathan]

I have an instances inside, with my blog hosted in it. But not only that, I also store my thesis, my research, and many more!

Now the billing is suspended, and trust and safety team can't be trusted, how can I get my data back? 

[Michael Basilyan]

Hi Rinaldo,

The right thing is to submit an appeal. Once your project is reinstated, you'll be able to access your instances, etc.

Thanks,

Mike

On Tue, Oct 31, 2017 at 12:14 PM, Rinaldo Jonathan <rinaldo....@gmail.com> wrote:

I have an instances inside, with my blog hosted in it. But not only that, I also store my thesis, my research, and many more!

Now the billing is suspended, and trust and safety team can't be trusted, how can I get my data back? 

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[Rinaldo Jonathan]

The problem is, the trust and safety team just acts like a dick and say "no we can't reopen that account. There is some suspicious activity". Yeah sure. 

I already called billing support several times and all I got is "we will try to escalate/appeal the issue". 

I trust Google Cloud for all my backup and storage solution, my hosting needs, and everything else, and this is what I got? 

GCE is basically my life support, and now it dies, I'm literally dying too. 

Pada tanggal 1 Nov 2017 2.36 AM, "Michael Basilyan" <basi...@google.com> menulis:

Hi Rinaldo,

The right thing is to submit an appeal. Once your project is reinstated, you'll be able to access your instances, etc.

Thanks,

Mike

On Tue, Oct 31, 2017 at 12:14 PM, Rinaldo Jonathan <rinaldo....@gmail.com> wrote:

I have an instances inside, with my blog hosted in it. But not only that, I also store my thesis, my research, and many more!

Now the billing is suspended, and trust and safety team can't be trusted, how can I get my data back? 

--
© 2017 Google Inc. 1600 Amphitheatre Parkway, Mountain View, CA 94043
 
Email preferences: You received this email because you signed up for the Google Compute Engine Discussion Google Group (gce-discussion@googlegroups.com) to participate in discussions with other members of the Google Compute Engine community and the Google Compute Engine Team.
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[Rinaldo Jonathan]

[Bibek NY]

I have the same issue. After explaining to trust and safety team over and over for more than a month finally today i received reinstated email confirmation. 

However my account is still suspended. How long does it take be back up and running? I cant access the project. Please guide me proper steps. Thanks