Hi Joerg,
A couple of things come to mind here:
1. If the reviewer is saying that the app is hanging during sign-up/registration then I don't think it would be a network connection issue...I would assume that they would have a good network connection when testing, or tell that it was hanging when they deliberately had a bad one. I would suspect it is hanging for some other reason. Have you got adequate error trapping (try/ catch and auth status response code) around the call to Firebase Auth?
2. If you are convinced that it is a network connection issue, are you using the connectivity package to check for internet availability throughout your app? If not, maybe look at doing so and preventing login, with a warning dialogue to the user, if there is not internet available.
Not sure if the above are valid but hope the suggestions may help.
Krgrds,
Graham