Console Notification Open Rate issue

[Federico La Greca]

Hello,

We noticed that the console (Notifications tab) does not provide open rate statistics: the "Opened" counter sits at 0. But if we search for the notification_open event in the Analytics tab, the events are present.

There are a couple of open issues talking about this on iOS, but for us the problem is present on Android too (the notification campaigns are sent to both platforms).

Is there some configuration that has to be done on our part to link the notification receive and open events?

More info:

we use Firebase for Unity3d, and on Android we have overridden the default Firebase activity, but we actually didn't follow the documentation from https://firebase.google.com/docs/cloud-messaging/unity/client#configuring_a_custom_entry_point_activity

because the class MessageForwardingService does not exist. So we implemented a simple

@Override
protected void onNewIntent(Intent i) {
   super.onNewIntent(i);
}

with some more custom code after that in the override (that doesn't touch the intent).

Could this be the issue? But as I said before, it looks like the notification_open events are actually sent from the devices.

Thank you,

Federico

[Ian Mcdowall]

Hi, Federico, please open a support case with this. Key information will be your project number / sender id and enough info to identify the notification (e.g. a screenshot showing the analytics funnel with the date and time of the message and message title / text).

We are also investigating issues around some problems with apps setting the GMP App Id correctly so it would help if you can include a registration token for one of the app instances that has been sent the message.

Regards, Ian

[孙玥]

Hi Ian, 

     I just met the same issue as Federico's. After I sent a message to my users via firebase notification, the number of opened has already retained 0 for 1 month, here is the data:

    My app is running on Android platform, could you please look it up and solve my problem?

    Thank you very much!

    Sincerely, 

    Beverly Green

    

在 2017年8月21日星期一 UTC+8下午2:30:24，Ian Mcdowall写道：

[Ian Mcdowall]

Hi, please open a support case so that this can be properly tracked.

When you do that, please include the following:

- your project number

- app name

- copy of your googleservices.json file

- copy of your manifest

- an example of a registration token for an instance that you believe should have received a message

Regards, Ian

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