Get @firebase/database: FIREBASE WARNING: transaction at [my-path] failed: disconnect

[Vincent Bergeron]

Hi!

Starting this morning, I get this error on every customer DB that uses Google Cloud Compute Engine VMs

@firebase/database: FIREBASE WARNING: transaction at [myu-path] failed: disconnect

MY program have not changed at all. I see the error on every customer...

What's happening?

[Jonas]

YES! Same issue here, our service is severely degraded. Please advise!

[Vincent Bergeron]

are you on a Google Cloud Compute Engine VM?

[Jonas Klemming]

We are on Google App Engine so yes. The issue is ongoing, Firebase/GAE support has yet to respond. Very frustrating.

J

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[Vincent Bergeron]

Here`s the answer I got

Hi there,

 

Thanks for bearing with me.

 

If the issue is not reproducible in your local environment, apologies as I may not be able to help you on this. Troubleshooting or debugging issues with non-Firebase product is beyond the area of my expertise as Firebase support, as well as it is outside of the scope of this channel. With that being said, you may consider to reach out directly into the "Google Cloud VM" support channel, or into the community channels, such as Stack Overflow, Quora, and discussion forums, to help you gather suggestions regarding your use case. Members of the developer community as well as the Firebase team are active participants and may be able to provide guidance.

 

Should you have any other Firebase-related questions or clarifications, don't hesitate to reach out to us again.

 

Regards,

Joseph

[Vincent Bergeron]

I'm sure the Google Cloud team will answer me to write to Firebase....

It`s unacceptable.

Very frustrating

[Vincent Bergeron]

@Jonas, did you get a more helpfull answer?

[Jonas Klemming]

We migrated our GAE project away from US-EAST1 and the issue seems gone for now. Extremely disappointed with Firebase/GAE support, none has answered and we are paying for support.

J

On 4 Jul 2018, at 19:25, Vincent Bergeron <com...@icible.ca> wrote:

[Patryk Lesiewicz]

What GCE/GAE regions are you observing these issues from?

[Jonas Klemming]

We observe issues on us-east1. If you didn’t censor messages this information would already be in the thread.

J

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