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Hi Sebastian,
As an immediate solution, go to Setup > Role Permissions Manager, select Communication and uncheck "apply_user_permissions" from all roles.
Thanks,
Anand Doshi.
On Wed, Jul 16, 2014 at 6:14 PM, Sebastian Lungu <sebi....@gmail.com> wrote:
Hi guys,We try to implement for internal use, ERPNEXT 4.1 support tickets system.We setting up outgoing/incoming mail setting for support account and both are working (email arrive to support system). The problem is any support users can't access any tickets. The error is: "Communication, Row #1, Not allowed to access User with User = Administrator" / "Did not load" / "Not permitted"The question is: We need to set other rights for support users into the system? All all users that work for support are added already into "Support Team" role.Remark: What I observe (into "Communication list" log): all emails that arrive into support system are created by user: Administrator.Best Regards
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