rename customer

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robert

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May 18, 2014, 3:34:30 PM5/18/14
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Hi, I have two customers, who actually the same. Loohuis and Tom Loohuis. I selected Loohuis, file>rename, than Tom Loohuis and ticked "merge" Error msg: "User is not allowed to delete"

Please Advice , thanks & rgds Robert

Nabin Hait

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May 19, 2014, 2:06:58 AM5/19/14
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While merging customer A to B, customer A gets deleted. At the same time, if account exists for both customer, they are also merged and account for customer A also deleted. Now to delete any record, you need Cancel permission of that document.

In this case, you need Cancel permission for Customer and Account.

On 19-May-2014, at 1:04 am, robert <becht....@gmail.com> wrote:

Hi, I have two customers, who actually the same. Loohuis and Tom Loohuis. I selected Loohuis, file>rename, than Tom Loohuis and ticked "merge" Error msg: "User is not allowed to delete"

Please Advice , thanks & rgds Robert

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robert

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May 20, 2014, 6:03:02 PM5/20/14
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hi Nabin, i have all rights, never had such permission issue before, rgds robert


On Monday, May 19, 2014 8:06:58 AM UTC+2, Nabin Hait wrote:
While merging customer A to B, customer A gets deleted. At the same time, if account exists for both customer, they are also merged and account for customer A also deleted. Now to delete any record, you need Cancel permission of that document.

In this case, you need Cancel permission for Customer and Account.
On 19-May-2014, at 1:04 am, robert <becht....@gmail.com> wrote:

Hi, I have two customers, who actually the same. Loohuis and Tom Loohuis. I selected Loohuis, file>rename, than Tom Loohuis and ticked "merge" Error msg: "User is not allowed to delete"

Please Advice , thanks & rgds Robert

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Nabin Hait

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May 21, 2014, 5:09:13 AM5/21/14
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Please check browser's error console after getting the error. There you should found the doctype name, for which you are getting permission error.

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