we use the Support module on a daily basis, but we're experiencing a problem since the very beginning, which is: when I assign a ticket to another user and tick the "Notify by email" box, it doesn't work. If I don't tick the box, the ticket is properly assigned without any problem. In the error console this happens:
Traceback (innermost last):
File "../lib/webnotes/handler.py", line 154, in handle
execute_cmd(cmd)
File "../lib/webnotes/handler.py", line 189, in execute_cmd
ret = call(method, webnotes.form_dict)
File "../lib/webnotes/handler.py", line 206, in call
return fn(**newargs)
File "../lib/webnotes/widgets/form/assign_to.py", line 69, in add
notify_assignment(d.assigned_by, d.owner, d.reference_type, d.reference_name, action='ASSIGN', description=args.get("description"), notify=args.get('notify'))
File "../lib/webnotes/widgets/form/assign_to.py", line 157, in notify_assignment
File "../lib/core/page/messages/messages.py", line 87, in post
notify(arg)
File "../lib/core/page/messages/messages.py", line 116, in notify
sendmail(recipient, sender, message, arg.get("subject") or "You have a message from %s" % (fn,))
File "../lib/webnotes/utils/email_lib/__init__.py", line 37, in sendmail
get_email(recipients, sender, msg, subject).send()
File "../lib/webnotes/utils/email_lib/smtp.py", line 237, in send
self.as_string())
File "/usr/lib/python2.7/smtplib.py", line 737, in sendmail
raise SMTPDataError(code, resp)
SMTPDataError: (550, '5.7.1 Client does not have permissions to send as this sender')
Any help is much appreciated.