Writing custom code to generate an alert when a workflow reaches a certain stage

[Ed Dikotope]

Hi,

I need help to achieve the following after setting up a workflow:

+ Send out an alert (email or sms) when a workflow reaches a certain stage

Example workflow:

+ Open support ticket > Contact Customer > Resolve Ticket > Close

When the flow reaches the "Resolve Ticket" stage an email must be sent to "Support Team" and "Customer".

I need steps as I am 100% new to ERPNext and have only managed to create a workflow and stages.

What I read on the web and forum is about custom code both client and server side on the module and doctype

level, I just have no idea what to do with that information because non of it is A B C clear. Please understand that

our experience levels are not the same and I don't mind being teased :P

[Rushabh Mehta]

Ed,

Welcome to the forum. :)

Easiest way to do this is to add a Custom Script (server) to Support Ticket.

And send the mails using on_update method.

Note Custom Scripts (server) are appended to the main script (support_ticket.py) and are a bit hacky and all the functions must start with a left tab as they are a part of a subclass).

This is how Custom Server Scripts are executed:

https://github.com/webnotes/wnframework/blob/master/webnotes/model/code.py#L104

best,

Rushabh

W: https://erpnext.com

T: @rushabh_mehta

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