Screenshot failure

[Hélène Neyret-Kahn]

Hello everyone, 

I’m having an issue with the screenshot function. I have multiple sub-sessions within a single session ID, always with the same tracks but at different genomic loci, each with a highlighted region. However, the screenshot function does not work for all windows—only some of them—and I really don’t understand why. The screenshot window opens, but clicking “Download SVG” does not trigger any download (while it works perfectly fine for certain loci). I’ve tried on multiple computers and browsers. Is this a known bug, and is there any solution? 

Thanks!

Hélène

[Daofeng Li]

Hi Hélène,

Sorry for the inconvenience, we will check it and get back to you as soon as possible.

Do you happen to have a session id? Thanks!

Best Wishes,

Daofeng

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[Hélène Neyret-Kahn]

Yes of course, 

Here is the bundle ID: 
a23a15c0-cb8f-4434-9a45-189c32c4be8e

and among all the sessions, i cannot obtain the screen shot for example for  "1p36.13_selection_2026_05_13 - 13/05/2026 09:21:22"

but this is working well for others like "1p36.22_selection_2026_05_13 - 13/05/2026 09:18:52"

thanks a lot!!

Hélène