Problem install OpenEDX in Ubuntu 16.04

[Cesar Augusto Palacios Alarcón]

Hi, 

Help, problem install OpenEDX in Ubuntu 16.04, the error log:

--------

TASK [edxapp : code sandbox | Install base sandbox requirements and create sandbox virtualenv] ***

fatal: [localhost]: FAILED! => {"changed": false, "cmd": "/edx/app/edxapp/venvs/edxapp-sandbox/bin/pip2 install -i https://pypi.python.org/simple --exists-action w -r /edx/app/edxapp/edx-platform/requirements/edx-sandbox/base.txt", "failed": true, "msg": "stdout: New python executable in /edx/app/edxapp/venvs/edxapp-sandbox/bin/python\nInstalling setuptools, pip, wheel...done.\nLooking in indexes: https://pypi.python.org/simple\nProcessing ./common/lib/calc\nProcessing ./common/lib/chem\nProcessing ./common/lib/sandbox-packages\nProcessing ./common/lib/symmath\nCollecting asn1crypto==0.24.0 (from -r /edx/app/edxapp/edx-platform/requirements/edx-sandbox/base.txt (line 11))\n  Downloading https://files.pythonhosted.org/packages/ea/cd/35485615f45f30a510576f1a56d1e0a7ad7bd8ab5ed7cdc600ef7cd06222/asn1crypto-0.24.0-py2.py3-none-any.whl (101kB)\nCollecting backports-abc==0.5 (from -r /edx/app/edxapp/edx-platform/requirements/edx-sandbox/base.txt (line 12))\n  Downloading https://files.pythonhosted.org/packages/7d/56/6f3ac1b816d0cd8994e83d0c4e55bc64567532f7dc543378bd87f81cebc7/backports_abc-0.5-py2.py3-none-any.whl\nCollecting cffi==1.11.5 (from -r /edx/app/edxapp/edx-platform/requirements/edx-sandbox/base.txt (line 13))\n  Downloading https://files.pythonhosted.org/packages/14/dd/3e7a1e1280e7d767bd3fa15791759c91ec19058ebe31217fe66f3e9a8c49/cffi-1.11.5-cp27-cp27mu-manylinux1_x86_64.whl (407kB)\nCollecting cryptography==2.2.2 (from -r /edx/app/edxapp/edx-platform/requirements/edx-sandbox/base.txt (line 14))\n  Downloading https://files.pythonhosted.org/packages/dd/c2/3a5bfefb25690725824ade71e6b65449f0a9f4b29702cce10560f786ebf6/cryptography-2.2.2-cp27-cp27mu-manylinux1_x86_64.whl (2.2MB)\nCollecting enum34==1.1.6 (from -r /edx/app/edxapp/edx-platform/requirements/edx-sandbox/base.txt (line 15))\n  Downloading https://files.pythonhosted.org/packages/c5/db/e56e6b4bbac7c4a06de1c50de6fe1ef3810018ae11732a50f15f62c7d050/enum34-1.1.6-py2-none-any.whl\nCollecting futures==3.2.0 (from -r /edx/app/edxapp/edx-platform/requirements/edx-sandbox/base.txt (line 16))\n  Downloading https://files.pythonhosted.org/packages/2d/99/b2c4e9d5a30f6471e410a146232b4118e697fa3ffc06d6a65efde84debd0/futures-3.2.0-py2-none-any.whl\nCollecting idna==2.7 (from -r /edx/app/edxapp/edx-platform/requirements/edx-sandbox/base.txt (line 17))\n  Downloading https://files.pythonhosted.org/packages/4b/2a/0276479a4b3caeb8a8c1af2f8e4355746a97fab05a372e4a2c6a6b876165/idna-2.7-py2.py3-none-any.whl (58kB)\nCollecting ipaddress==1.0.22 (from -r /edx/app/edxapp/edx-platform/requirements/edx-sandbox/base.txt (line 18))\n  Downloading https://files.pythonhosted.org/packages/fc/d0/7fc3a811e011d4b388be48a0e381db8d990042df54aa4ef4599a31d39853/ipaddress-1.0.22-py2.py3-none-any.whl\nCollecting lxml==3.8.0 (from -r /edx/app/edxapp/edx-platform/requirements/edx-sandbox/base.txt (line 19))\n  Downloading https://files.pythonhosted.org/packages/1b/e8/ce25c547daf9b84cafea605eb8a5709524fb53e1b3bb5ef6884e561b9d34/lxml-3.8.0-cp27-cp27mu-manylinux1_x86_64.whl (6.8MB)\nCollecting matplotlib==1.3.1 (from -r /edx/app/edxapp/edx-platform/requirements/edx-sandbox/base.txt (line 20))\n  Downloading https://files.pythonhosted.org/packages/d4/d0/17f17792a4d50994397052220dbe3ac9850ecbde0297b7572933fa4a5c98/matplotlib-1.3.1.tar.gz (42.7MB)\n\n:stderr: DEPRECATION: Python 2.7 will reach the end of its life on January 1st, 2020. Please upgrade your Python as Python 2.7 won't be maintained after that date. A future version of pip will drop support for Python 2.7.\n    ERROR: Complete output from command python setup.py egg_info:\n    ERROR: ============================================================================\n    Edit setup.cfg to change the build options\n    \n    BUILDING MATPLOTLIB\n                matplotlib: yes [1.3.1]\n                    python: yes [2.7.12 (default, Nov 12 2018, 14:36:49)  [GCC\n                            5.4.0 20160609]]\n                  platform: yes [linux2]\n    \n    REQUIRED DEPENDENCIES AND EXTENSIONS\n                     numpy: yes [not found. pip may install it below.]\n                  dateutil: yes [dateutil was not found. It is required for date\n                            axis support. pip/easy_install may attempt to\n                            install it after matplotlib.]\n                   tornado: yes [tornado was not found. It is required for the\n                            WebAgg backend. pip/easy_install may attempt to\n                            install it after matplotlib.]\n                 pyparsing: yes [pyparsing was not found. It is required for\n                            mathtext support. pip/easy_install may attempt to\n                            install it after matplotlib.]\n                     pycxx: yes [Couldn't import.  Using local copy.]\n                    libagg: yes [pkg-config information for 'libagg' could not\n                            be found. Using local copy.]\n                  freetype: yes [version 18.1.12]\n                       png: yes [version 1.2.54]\n    \n    OPTIONAL SUBPACKAGES\n               sample_data: yes [installing]\n                  toolkits: yes [installing]\n                     tests: yes [nose 0.11.1 or later is required to run the\n                            matplotlib test suite]\n    \n    OPTIONAL BACKEND EXTENSIONS\n                    macosx: no  [Mac OS-X only]\n                    qt4agg: no  [PyQt4 not found]\n                   gtk3agg: no  [Requires pygobject to be installed.]\n                 gtk3cairo: no  [Requires cairo to be installed.]\n                    gtkagg: no  [Requires pygtk]\n                     tkagg: no  [TKAgg requires Tkinter.]\n                     wxagg: no  [requires wxPython]\n                       gtk: no  [Requires pygtk]\n                       agg: yes [installing]\n                     cairo: no  [cairo not found]\n                 windowing: no  [Microsoft Windows only]\n    \n    OPTIONAL LATEX DEPENDENCIES\n                    dvipng: no\n               ghostscript: no\n                     latex: no\n                   pdftops: no\n    \n    Traceback (most recent call last):\n      File \"<string>\", line 1, in <module>\n      File \"/tmp/pip-install-GKx0hD/matplotlib/setup.py\", line 268, in <module>\n        **extra_args\n      File \"/edx/app/edxapp/venvs/edxapp-sandbox/local/lib/python2.7/site-packages/setuptools/__init__.py\", line 144, in setup\n        _install_setup_requires(attrs)\n      File \"/edx/app/edxapp/venvs/edxapp-sandbox/local/lib/python2.7/site-packages/setuptools/__init__.py\", line 139, in _install_setup_requires\n        dist.fetch_build_eggs(dist.setup_requires)\n      File \"/edx/app/edxapp/venvs/edxapp-sandbox/local/lib/python2.7/site-packages/setuptools/dist.py\", line 717, in fetch_build_eggs\n        replace_conflicting=True,\n      File \"/edx/app/edxapp/venvs/edxapp-sandbox/local/lib/python2.7/site-packages/pkg_resources/__init__.py\", line 782, in resolve\n        replace_conflicting=replace_conflicting\n      File \"/edx/app/edxapp/venvs/edxapp-sandbox/local/lib/python2.7/site-packages/pkg_resources/__init__.py\", line 1065, in best_match\n        return self.obtain(req, installer)\n      File \"/edx/app/edxapp/venvs/edxapp-sandbox/local/lib/python2.7/site-packages/pkg_resources/__init__.py\", line 1077, in obtain\n        return installer(requirement)\n      File \"/edx/app/edxapp/venvs/edxapp-sandbox/local/lib/python2.7/site-packages/setuptools/dist.py\", line 784, in fetch_build_egg\n        return cmd.easy_install(req)\n      File \"/edx/app/edxapp/venvs/edxapp-sandbox/local/lib/python2.7/site-packages/setuptools/command/easy_install.py\", line 679, in easy_install\n        return self.install_item(spec, dist.location, tmpdir, deps)\n      File \"/edx/app/edxapp/venvs/edxapp-sandbox/local/lib/python2.7/site-packages/setuptools/command/easy_install.py\", line 705, in install_item\n        dists = self.install_eggs(spec, download, tmpdir)\n      File \"/edx/app/edxapp/venvs/edxapp-sandbox/local/lib/python2.7/site-packages/setuptools/command/easy_install.py\", line 890, in install_eggs\n        return self.build_and_install(setup_script, setup_base)\n      File \"/edx/app/edxapp/venvs/edxapp-sandbox/local/lib/python2.7/site-packages/setuptools/command/easy_install.py\", line 1158, in build_and_install\n        self.run_setup(setup_script, setup_base, args)\n      File \"/edx/app/edxapp/venvs/edxapp-sandbox/local/lib/python2.7/site-packages/setuptools/command/easy_install.py\", line 1144, in run_setup\n        run_setup(setup_script, args)\n      File \"/edx/app/edxapp/venvs/edxapp-sandbox/local/lib/python2.7/site-packages/setuptools/sandbox.py\", line 253, in run_setup\n        raise\n      File \"/usr/lib/python2.7/contextlib.py\", line 35, in __exit__\n        self.gen.throw(type, value, traceback)\n      File \"/edx/app/edxapp/venvs/edxapp-sandbox/local/lib/python2.7/site-packages/setuptools/sandbox.py\", line 195, in setup_context\n        yield\n      File \"/usr/lib/python2.7/contextlib.py\", line 35, in __exit__\n        self.gen.throw(type, value, traceback)\n      File \"/edx/app/edxapp/venvs/edxapp-sandbox/local/lib/python2.7/site-packages/setuptools/sandbox.py\", line 166, in save_modules\n        saved_exc.resume()\n      File \"/edx/app/edxapp/venvs/edxapp-sandbox/local/lib/python2.7/site-packages/setuptools/sandbox.py\", line 141, in resume\n        six.reraise(type, exc, self._tb)\n      File \"/edx/app/edxapp/venvs/edxapp-sandbox/local/lib/python2.7/site-packages/setuptools/sandbox.py\", line 154, in save_modules\n        yield saved\n      File \"/edx/app/edxapp/venvs/edxapp-sandbox/local/lib/python2.7/site-packages/setuptools/sandbox.py\", line 195, in setup_context\n        yield\n      File \"/edx/app/edxapp/venvs/edxapp-sandbox/local/lib/python2.7/site-packages/setuptools/sandbox.py\", line 250, in run_setup\n        _execfile(setup_script, ns)\n      File \"/edx/app/edxapp/venvs/edxapp-sandbox/local/lib/python2.7/site-packages/setuptools/sandbox.py\", line 45, in _execfile\n        exec(code, globals, locals)\n      File \"/tmp/easy_install-9UZOQO/numpy-1.17.0rc1/setup.py\", line 31, in <module>\n        try:\n    RuntimeError: Python version >= 3.5 required.\n    ----------------------------------------\nERROR: Command \"python setup.py egg_info\" failed with error code 1 in /tmp/pip-install-GKx0hD/matplotlib/\n"}

        to retry, use: --limit @/var/tmp/configuration/playbooks/edx_sandbox.retry

------

agradezco la ayuda para instalar ironwood o hawthorn, 

[Ned Batchelder]

You didn't say what version you were installing.  Using open-release/ironwood.master should work, there was a fix merged on July 2 for this problem.

--Ned.

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[Cesar Augusto Palacios Alarcón]

Yes, my problem present in process install  open-release/ironwood.2 and try install open-release/hawthorn.2 and present the error also

be about to check install open-release/ironwood.1

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​​

Cordialmente,

César Augusto Palacios Alarcón
Administrador de Sistemas Informáticos
Universidad Nacional de Colombia
Matricula Profesional: 17105-042058 CLD
Tel (57)-321-798-2082

AVISO DE CONFIDENCIALIDAD: 
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No imprima este correo a menos que sea absolutamente necesario.

El medio ambiente es responsabilidad de todos.

[Kris Bhojwani]

To solve this issue you need to enter the following commands

sudo apt-get install python3-pip

pip3 install --user numpy==1.16

pip3 install --user matplotlib

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[Cesar Augusto Palacios Alarcón]

hi, Solved install a open-release/ironwood.master 

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[Şükrü Kocakaya]

Hİ Cesar,

I'm also experiencing the same problem during native install of Ironwood.2. How did you solve it ?

Thank in Advance

[Cesar Augusto Palacios Alarcón]

hi, solved replaced install ironwood.2 by master.

the steps in Ubuntu 16.04:

$ sudo apt-get update -y
$ sudo apt-get upgrade -y

$ sudo reboot

- login superuser

# export OPENEDX_RELEASE=open-release/ironwood.master

- create config.yml

# nano config.yml

- and paste
-----------
# The host names of LMS and Studio. Don't include the "https://" part:

EDXAPP_LMS_BASE: "your link lms"
EDXAPP_CMS_BASE: "studio.your.link"
----

# wget https://raw.githubusercontent.com/edx/configuration/$OPENEDX_RELEASE/util/install/ansible-bootstrap.sh -O - | sudo bash
# wget https://raw.githubusercontent.com/edx/configuration/$OPENEDX_RELEASE/util/install/generate-passwords.sh -O - | bash
# wget https://raw.githubusercontent.com/edx/configuration/$OPENEDX_RELEASE/util/install/native.sh -O - | bash

review in your link access 

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[Şükrü Kocakaya]

Thanks Cesar

Great, but nothing has changed with Ironwood.master.

I have configured hawtorn.2 exactly the same, it is OK. But Ironwood.1 , Ironwood.2 and  Ironwood.master all gave the error "Failed to publish commerce data for course-v1:edX+DemoX+Demo_Course to LMS." . I'm really stuck :)

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[Cesar Augusto Palacios Alarcón]

okay,

what is your configuration the machine example:

- Memory RAM
- Sockets process
- storage

and

system operative using

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[Şükrü Kocakaya]

Hi Cesar,

Virtual Box Host with :

Ubuntu 16.04

8.5GB RAM

1 vCPU

24GB Disk

It seems that although ecommerce site is registered as a trusted client , LMS OAUTH2 still checks for JWT . When ecommerce throws the exception "Error! Failed to publish commerce data for course-v1:edX+DemoX+Demo_Course to LMS.",   LMS throws (which should be called by ecommerce for course update)  "ValueError: No JSON object could be decoded"

LMS trace is the following :

Jul  9 00:10:57 edx-Iron1 [service_variant=lms][django.

request][env:sandbox] ERROR [edx-Iron1  2424] [exception.py:135] - Internal Server Error: /api/commerce/v1/courses/course-v1:edX+DemoX+Demo_Course/

Traceback (most recent call last):

  File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/django/core/handlers/exception.py", line 41, in inner
    response = get_response(request)
  File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/django/core/handlers/base.py", line 249, in _legacy_get_response
    response = self._get_response(request)
  File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/django/core/handlers/base.py", line 187, in _get_response
    response = self.process_exception_by_middleware(e, request)
  File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/django/core/handlers/base.py", line 185, in _get_response
    response = wrapped_callback(request, *callback_args, **callback_kwargs)
  File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/django/utils/decorators.py", line 185, in inner
    return func(*args, **kwargs)
  File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/django/views/decorators/csrf.py", line 58, in wrapped_view
    return view_func(*args, **kwargs)
  File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/django/views/generic/base.py", line 68, in view
    return self.dispatch(request, *args, **kwargs)
  File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/rest_framework/views.py", line 489, in dispatch
    response = self.handle_exception(exc)
  File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/rest_framework/views.py", line 449, in handle_exception
    self.raise_uncaught_exception(exc)
  File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/rest_framework/views.py", line 477, in dispatch
    self.initial(request, *args, **kwargs)
  File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/rest_framework/views.py", line 394, in initial
    self.perform_authentication(request)
  File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/rest_framework/views.py", line 320, in perform_authentication
    request.user
  File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/rest_framework/request.py", line 378, in __getattribute__
    return super(Request, self).__getattribute__(attr)
  File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/rest_framework/request.py", line 196, in user
    self._authenticate()
  File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/rest_framework/request.py", line 342, in _authenticate
    user_auth_tuple = authenticator.authenticate(self)
  File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/edx_rest_framework_extensions/auth/jwt/authentication.py", line 47, in authenticate
    return super(JwtAuthentication, self).authenticate(request)
  File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/rest_framework_jwt/authentication.py", line 33, in authenticate
    payload = jwt_decode_handler(jwt_value)
  File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/edx_rest_framework_extensions/auth/jwt/decoder.py", line 57, in jwt_decode_handler
    _verify_jwt_signature(token, jwt_issuer)
  File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/edx_rest_framework_extensions/auth/jwt/decoder.py", line 137, in _verify_jwt_signature
    key_set = _get_signing_jwk_key_set(jwt_issuer)
  File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/edx_rest_framework_extensions/auth/jwt/decoder.py", line 189, in _get_signing_jwk_key_set
    key_set.load_jwks(signing_jwk_set)
  File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/jwkest/jwk.py", line 776, in load_jwks
    self.load_dict(json.loads(jwks))
  File "/usr/lib/python2.7/json/__init__.py", line 339, in loads
    return _default_decoder.decode(s)
  File "/usr/lib/python2.7/json/decoder.py", line 364, in decode
    obj, end = self.raw_decode(s, idx=_w(s, 0).end())
  File "/usr/lib/python2.7/json/decoder.py", line 382, in raw_decode
    raise ValueError("No JSON object could be decoded")
ValueError: No JSON object could be decoded

[Cesar Augusto Palacios Alarcón]

okay, 

the error is in deployment the demo course.

if execute.

- /edx/bin/supervisorctl status

running service or not running

try the configuration:

Virtual Box Host with :
Ubuntu 16.04

8 GB RAM
2 vCPU
50 GB Disk
and swap 4 GB

for install open-release/ironwood.master

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[Şükrü Kocakaya]

Hi Cesar,

I've found the cause of error :  "JWT_PUBLIC_SIGNING_JWK_SET" parameter .

Originally,  in ecommerce.yml file the value of  JWT_PUBLIC_SIGNING_JWK_SET is set to "null" but lms:env.json it is set to "None".

In lms:env.json  I've set  "JWT_PUBLIC_SIGNING_JWK_SET": null .

Now I can able to create and update a course on ecommerce . I don't know the technical background (just an assumption) i think "None" passes an empty key/token and therefore lms gives an error ValueError("No JSON object could be decoded").

Thank you for your help.

On Wednesday, July 10, 2019 at 11:14:04 PM UTC+3, Cesar Augusto Palacios Alarcón wrote:

okay, 

the error is in deployment the demo course.

if execute.

- /edx/bin/supervisorctl status

running service or not running

try the configuration:

Virtual Box Host with :
Ubuntu 16.04
8 GB RAM
2 vCPU
50 GB Disk
and swap 4 GB

for install open-release/ironwood.master

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[Cesar Augusto Palacios Alarcón]

congrats problem resolv,

i'm thankful for share solution

Good code.

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