New account creation verification email is not sent??? Please help

kos giannop

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Apr 18, 2019, 4:25:16 AM4/18/19

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Hi on Hawthorn.1 verification emails after new account registration are not sent. SMTP is setup correctly and emails on user password change are sent. What is the problem with the new account verification? How to debug it?

Ned Batchelder

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Apr 18, 2019, 11:29:44 AM4/18/19

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Please limit your question to one mailing list at a time. This seems like a question for the ops list.

Thanks,

--Ned.

On Thu, Apr 18, 2019 at 4:25 AM kos giannop <giann...@gmail.com> wrote:

Hi on Hawthorn.1 verification emails after new account registration are not sent. SMTP is setup correctly and emails on user password change are sent. What is the problem with the new account verification? How to debug it?

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JITHIN SHA

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Apr 18, 2019, 12:31:55 PM4/18/19

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Hello bro,

~~~~~~~~~~~~~~~~~~~~~~

EMAIL

vim /edx/app/edxapp/lms.auth.json

"EMAIL_HOST_PASSWORD": "Password",

"EMAIL_HOST_USER": "activ...@example.com",

vim /edx/app/edxapp/lms.env.json

"DEFAULT_FROM_EMAIL": "activ...@example.com",

"EMAIL_BACKEND": "django.core.mail.backends.smtp.EmailBackend",

"EMAIL_HOST": "smtp.office365.com",

"EMAIL_PORT": 587,

"EMAIL_USE_TLS": true,

Office365 smtp.office365.com

~~~~~~~~~~~~~~~~~~~~~~~~~~~~

I guess, you must have missed the DEFAULT_FROM_EMAIL env variable. Can be tracked from /edx/var/log/lms/edx.log

This was one error i faced while setting up. Kindly check it.

Thanks

J

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JITHINSHA
ജിതിന്‍ഷാ കെ എസ്

kos giannop

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Apr 19, 2019, 4:28:25 AM4/19/19

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Hi, it did not work.

any other clues? I do not see anything written in the log files

kos giannop

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Apr 19, 2019, 4:36:54 AM4/19/19

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Hi I have just checked out and I am getting these logs:

Apr 19 11:33:19 openedx [service_variant=lms][py.warnings][env:sandbox] WARNING [openedx 25210] [management.py:944] - /edx/app/edxapp/edx-platform/common/djangoapps/student/views/management.py:944: DeprecationWarning: Please use RegistrationView instead.

warnings.warn("Please use RegistrationView instead.", DeprecationWarning)

Apr 19 11:33:19 openedx [service_variant=lms][audit][env:sandbox] INFO [openedx 25210] [models.py:2382] - Login success - user.id: 98

Apr 19 11:33:35 openedx [service_variant=lms][root][env:sandbox] ERROR [openedx 25210] [signals.py:17] - Uncaught exception from None

Traceback (most recent call last):

File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/django/core/handlers/exception.py", line 41, in inner

response = get_response(request)

File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/django/core/handlers/base.py", line 249, in _legacy_get_response

response = self._get_response(request)

File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/django/core/handlers/base.py", line 187, in _get_response

response = self.process_exception_by_middleware(e, request)

File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/django/core/handlers/base.py", line 185, in _get_response

response = wrapped_callback(request, *callback_args, **callback_kwargs)

File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/django/views/decorators/csrf.py", line 58, in wrapped_view

return view_func(*args, **kwargs)

File "/edx/app/edxapp/edx-platform/common/djangoapps/student/views/management.py", line 947, in create_account

user = create_account_with_params(request, post_override or request.POST)

File "/edx/app/edxapp/edx-platform/common/djangoapps/student/views/management.py", line 742, in create_account_with_params

compose_and_send_activation_email(user, profile, registration)

File "/edx/app/edxapp/edx-platform/common/djangoapps/student/views/management.py", line 275, in compose_and_send_activation_email

send_activation_email.delay(subject, message_for_activation, from_address, dest_addr)

File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/celery/app/task.py", line 461, in delay

return self.apply_async(args, kwargs)

File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/celery/app/task.py", line 573, in apply_async

**dict(self._get_exec_options(), **options)

File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/celery/app/base.py", line 354, in send_task

reply_to=reply_to or self.oid, **options

File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/celery/app/amqp.py", line 310, in publish_task

**kwargs

File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/kombu/messaging.py", line 172, in publish

routing_key, mandatory, immediate, exchange, declare)

File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/kombu/connection.py", line 470, in _ensured

interval_max)

File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/kombu/connection.py", line 382, in ensure_connection

interval_start, interval_step, interval_max, callback)

File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/kombu/utils/__init__.py", line 246, in retry_over_time

return fun(*args, **kwargs)

File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/kombu/connection.py", line 250, in connect

return self.connection

File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/kombu/connection.py", line 756, in connection

self._connection = self._establish_connection()

File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/kombu/connection.py", line 711, in _establish_connection

conn = self.transport.establish_connection()

File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/kombu/transport/pyamqp.py", line 116, in establish_connection

conn = self.Connection(**opts)

File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/amqp/connection.py", line 180, in __init__

(10, 30), # tune

File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/amqp/abstract_channel.py", line 67, in wait

self.channel_id, allowed_methods, timeout)

File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/amqp/connection.py", line 241, in _wait_method

channel, method_sig, args, content = read_timeout(timeout)

File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/amqp/connection.py", line 330, in read_timeout

return self.method_reader.read_method()

File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/amqp/method_framing.py", line 189, in read_method

raise m

error: [Errno 104] Connection reset by peer

Apr 19 11:33:35 openedx [service_variant=lms][celery.worker.consumer][env:sandbox] ERROR [openedx 3091] [consumer.py:366] - consumer: Cannot connect to amqp://celery:**@127.0.0.1:5672//: [Errno 104] Connection reset by peer.

Trying again in 30.00 seconds...

Apr 19 11:33:35 openedx [service_variant=lms][django.request][env:sandbox] ERROR [openedx 25210] [exception.py:135] - Internal Server Error: /create_account

Traceback (most recent call last):

File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/django/core/handlers/exception.py", line 41, in inner

response = get_response(request)

File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/django/core/handlers/base.py", line 249, in _legacy_get_response

response = self._get_response(request)

File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/django/core/handlers/base.py", line 187, in _get_response

response = self.process_exception_by_middleware(e, request)

File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/django/core/handlers/base.py", line 185, in _get_response

response = wrapped_callback(request, *callback_args, **callback_kwargs)

File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/django/views/decorators/csrf.py", line 58, in wrapped_view

return view_func(*args, **kwargs)

File "/edx/app/edxapp/edx-platform/common/djangoapps/student/views/management.py", line 947, in create_account

user = create_account_with_params(request, post_override or request.POST)

File "/edx/app/edxapp/edx-platform/common/djangoapps/student/views/management.py", line 742, in create_account_with_params

compose_and_send_activation_email(user, profile, registration)

File "/edx/app/edxapp/edx-platform/common/djangoapps/student/views/management.py", line 275, in compose_and_send_activation_email

send_activation_email.delay(subject, message_for_activation, from_address, dest_addr)

File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/celery/app/task.py", line 461, in delay

return self.apply_async(args, kwargs)

File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/celery/app/task.py", line 573, in apply_async

**dict(self._get_exec_options(), **options)

File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/celery/app/base.py", line 354, in send_task

reply_to=reply_to or self.oid, **options

File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/celery/app/amqp.py", line 310, in publish_task

**kwargs

File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/kombu/messaging.py", line 172, in publish

routing_key, mandatory, immediate, exchange, declare)

File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/kombu/connection.py", line 470, in _ensured

interval_max)

File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/kombu/connection.py", line 382, in ensure_connection

interval_start, interval_step, interval_max, callback)

File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/kombu/utils/__init__.py", line 246, in retry_over_time

return fun(*args, **kwargs)

File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/kombu/connection.py", line 250, in connect

return self.connection

File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/kombu/connection.py", line 756, in connection

self._connection = self._establish_connection()

File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/kombu/connection.py", line 711, in _establish_connection

conn = self.transport.establish_connection()

File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/kombu/transport/pyamqp.py", line 116, in establish_connection

conn = self.Connection(**opts)

File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/amqp/connection.py", line 180, in __init__

(10, 30), # tune

File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/amqp/abstract_channel.py", line 67, in wait

self.channel_id, allowed_methods, timeout)

File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/amqp/connection.py", line 241, in _wait_method

channel, method_sig, args, content = read_timeout(timeout)

File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/amqp/connection.py", line 330, in read_timeout

return self.method_reader.read_method()

File "/edx/app/edxapp/venvs/edxapp/local/lib/python2.7/site-packages/amqp/method_framing.py", line 189, in read_method

raise m

error: [Errno 104] Connection reset by peer

Amit Vadhel

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Apr 19, 2019, 7:20:38 AM4/19/19

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Hello,

It seems RabbitMQ is not working and account creation email is background task, it's depends on edxapp_worker [celery and message broker (RabbitMQ)].

Check the status of RabbitMQ service.

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Thanks & Regards,

Amit Vadhel

Software Engineer

Python | Django | Open edX

Skype: coolma...@gmail.com

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Hamdani

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Jul 22, 2019, 5:26:27 PM7/22/19

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Hello,

I am having the same issue. Checked RabbitMQ it seems to be working fine. Were you able to solve it?

Mahyar Damavand

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Jul 23, 2019, 12:51:46 AM7/23/19

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Hi everyone,

I think you should have a look at this helpful guide written by Lawrence.

https://blog.lawrencemcdaniel.com/open-edx-trouble-shooting-celery-rabbitmq/

Good luck

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