B1

[Souvanik Sarkar]

I am trying to send a message to   wellf...@ett.healthit.gov . It is failing giving an error  (no response from server).

Is it a problem at ett tool end?

[Sai Valluripalli]

This is fixed. Please try again.

On Mon, Aug 25, 2025 at 11:36 AM Souvanik Sarkar <souvani...@gmail.com> wrote:

I am trying to send a message to   wellf...@ett.healthit.gov . It is failing giving an error  (no response from server).

Is it a problem at ett tool end?

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[Souvanik Sarkar]

This worked.

[Faisal Shahzad]

I have also tested it and its still failing. Please check again. 

[Faisal Shahzad]

The issue with B1-Send Using Edge Protocol SMTP is not completely resolved. The only change I see now is that it displays the SUCCESS message on the tool, but if we check the logs, there is no attachment showing up.

[Faisal Shahzad]

Hi, the issue is still the same, see the log below, it still says FAILED. I sent the message, and it went out successfully from my end, i also waited for 4-5 minutes and tried again but it still says failed. Please check this issue. 

Test Logs

ERROR: No messages found! Send a message and try again. Please make sure that the Vendor Email Address is entered and matches the email address from which the email is being sent. Wait for atleast 30 seconds after sending the email to ensure successful delivery to the ETT.

On Monday, August 25, 2025 at 1:53:14 PM UTC-5 Sai Valluripalli wrote:

[Chloe Wang]

I tried on my end as well. The first attempt worked and then the rest of the tests all failed. It looks to me that the script can't locate the emails that were sent to your server after the first time. Does it have something to do with your new release? Please advise. Thanks.

Chloe Wang

CTO of MaxMD

[Souvanik Sarkar]

The timing is very important. You have to wait for 40 secs.

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Regards
Souvanik

[Faisal Shahzad]

We waited upto 5 mins but it didn't work. 

Thanks & Regards,

FAISAL SHAHZAD

Phone: (414) 865-3000

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[Chloe Wang]

I waited 1 minute. Is it too long or too short?

[Souvanik Sarkar]

I waited for around 40 secs and received success. Screenshot attached.

[Faisal Shahzad]

Hello, I waited for 40 second, then 1 min, then 2 min and then 3 and 5 mins. Its kept on failing. 

[Nagesh Bashyam]

Hello, today there is a DNS issue due to which the tool may not be behaving as desired

 

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[Faisal Shahzad]

This issue with  B1-Send Using Edge Protocol SMTP is still pending due to which we can't perform our testing. I would apprecaite if we can some updates. 

[Faisal Shahzad]

Any updates please? we are still failing this see the image below.