Hello Richard,
full text extraction and thumbnail generation are done by the filter-media tool
https://wiki.lyrasis.org/display/DSDOC6x/Mediafilters+for+Transforming+DSpace+Content
It is usually set up as a cron job (did you set up a cron job for this?)
https://wiki.lyrasis.org/display/DSDOC6x/Scheduled+Tasks+via+Cron
Further configuration options are in
https://github.com/DSpace/DSpace/blob/dspace-6_x/dspace/config/dspace.cfg#L864
Hope this helps
Claudia Jürgen
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