Error in approving step 3 (From item)

[Michel Montenegro]

When we create the item it goes to approval, if we click on "approve", the item goes through the approval of the following steps "Step: reviewstep" and "Step: editstep", at once.

If we click to approve again, it restarts the approvals and only counts the "Step: reviewstep", then we have to approve it again and it goes to "Step: editstep". When we try for the third approval, dspace sends an error message, as if something was missing or simply unable to approve (Go to step 3).

claimed-approved-search-result-list-element.title

dc.description.provenance: Submitted by dspace dspace (dsp...@tjpa.jus.br) on 2023-11-08T19:00:34Z workflow start=Step: reviewstep - action:claimaction No. of bitstreams: 1 LusMariaLucia.pdf: 9053439 bytes, checksum: 8330c4a72956f519d7d11da86124bfd6 (MD5) en

 

dc.description.provenance: Step: reviewstep - action:reviewaction Approved for entry into archive by dspace dspace(dsp...@tjpa.jus.br) on 2023-11-08T19:03:40Z (GMT) en

 

dc.description.provenance: Step: editstep - action:editaction Approved for entry into archive by dspace dspace(dsp...@tjpa.jus.br) on 2023-11-08T19:08:19Z (GMT)

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Atenciosamente,

Michel Pinheiro Montenegro

- Bacharel em Sistema de Informação
- [Lato Sensu] Especialista em Engenharia de Sistemas

- [Stricto Sensu] Mestre em Ciência da Computação

- [Stricto Sensu] Doutorando em Ciência da Computação

E-mail/Gtalk: michel.m...@gmail.com

[DSpace Technical Support]

Hi Michel,

What version of DSpace are you using? Are you using the default workflow, or some customized configuration of Configurable Workflow?  If it's customized, we'd need to understand how you've changed your configuration.

Have you checked for any underlying errors using our Troubleshooting Guide? https://wiki.lyrasis.org/display/DSPACE/Troubleshoot+an+error#Troubleshootanerror-DSpace7.x(orabove)

It's very difficult for anyone to provide useful advice without more details.  I can verify that the default 3-step workflow should work find in DSpace 7.6.x, but it's possible you could be seeing an underlying error or custom configuration that is causing you problems.

Tim

[Michel Montenegro]

1. DSpace 7.6
2. Everything is in STANDARD.
2.1 We don't personalize anything.
3. We didn't see any errors, it's as if something simply needed to be configured or done.

Up to step 2 it appears to be going correctly, but when it reaches step 3, it does not approve.

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[DSpace Technical Support]

Hi,

I'm not sure what could be going wrong in this scenario as there should be nothing necessary to configure if you are using standard options.  I suspect that there must be an error occurring either in the User Interface or backend, so I'd recommend using the Troubleshooting Guide to look for errors (as I previously suggested): https://wiki.lyrasis.org/display/DSPACE/Troubleshoot+an+error#Troubleshootanerror-DSpace7.x(orabove)

You are also welcome to test the behavior on our Demo site (https://demo.dspace.org/) which is also running the standard code.  That should allow you to compare the behavior there versus the behavior in your local installation.  Perhaps seeing the differences could provide more clues.

Tim