New user / amin creation

[Joseph Frank Rogani]

Hello everybody!

We have been facing some troubles in the procedure regarding the registration of a new user and of a new administration.

In the first case, since some time, the system always returns an error message after you have entered the email address:

The email address you have entered is not valid

no matter which the e-mail address is.

Then, once logged in as the Admin and after having created a new user, there is no way to assign a password and, as a consequence, you cannot even modify any password.

Furthermore, also the feedback form gives back a system error.

Is there a simple way to solve these problems?

Our version is 1.8.2.

Thanks,

Joseph

[Paul Münch]

Hello Joseph,

as work around you can reset the password of a (new created) user account, if you go to the profile page. Then an email to the given address will send.

If the email will not send (like it seems in feedback form), you have to check your email configuration.

For further support we need more detailed information, like error messages from the logs.

Kind regards,

Paul Münch

Am 25.07.19 um 11:02 schrieb Joseph Frank Rogani:

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