Link/USL to bitstreams missing in simple page

[Mustaqeem Abdullah]

Hi,

The situation is, when i go to certain record, I can see the download link from simple page, just under the thumbnail. but after that if i come again to the record or try to open another records, the download link just dissapear. I try reload the page, it does appear for just a moment before went missing again. do anyone here know why is this happening?

for your information, i already try clearing cache, browser history, using private browser. it is always working for a while before it comes again.

Thank you!

[DSpace Technical Support]

Hi,

You haven't provided much information about your setup.  Assuming this is DSpace 7, then it's likely that an error is occurring whenever the link disappears.  It's difficult to say what the error might be, but you could try to reproduce it while using our troubleshooting guide: https://wiki.lyrasis.org/display/DSPACE/Troubleshoot+an+error#Troubleshootanerror-DSpace7.x(orabove)

We'd need to see the underlying error message in order to determine the cause.  I can verify though that this is not normal behavior and doesn't occur on our public demo site at https://demo.dspace.org.

Tim