Dpsace 7.4 infinite loop of redirection

[Snickers]

Hi,

We are experiencing Dspace going into an infinite loop in redirecting for logging in. This happens when accessing bitstream when logged in. The URL is something like below:

https://contouso.com/reload/1691969156273?redirect=%2Fbitstreams%2F85f01687-a172-4a4c-bed6-d6d75b22ef9d%2Fdownload

Below are some logs:

2023-08-14 09:28:49,442 WARN  722599ac-4b57-4827-8c95-c57852740750 0c429c97-1788-471b-9555-16a84e82c072 org.dspace.app.rest.exception.DSpaceApiExceptionControllerAdvice @ Authentication is required (status:401 exception: Access is denied at: org.springframework.security.access.vote.AffirmativeBased.decide(AffirmativeBased.java:73))
2023-08-14 09:28:49,442 INFO  722599ac-4b57-4827-8c95-c57852740750 ba835492-c9ad-4bf5-8bbf-b5710cb6baa5 org.dspace.app.rest.utils.DSpaceAPIRequestLoggingFilter @ Before request [GET /server/api/discover/browses] originated from /
2023-08-14 09:28:49,443 INFO  722599ac-4b57-4827-8c95-c57852740750 205c41a5-b292-4184-b89b-65adde21c76f org.dspace.app.rest.utils.DSpaceAPIRequestLoggingFilter @ Before request [GET /server/api/core/sites] originated from /
2023-08-14 09:28:49,600 INFO  unknown f2ed5077-9bf4-4d2e-bbe8-5d6aaaa56a11 org.dspace.app.rest.utils.DSpaceAPIRequestLoggingFilter @ Before request [GET /server/api/core/bitstreams/9b4f708f-1dd1-4f6c-99d1-6a5b47f2ac52/content] originated from unknown
2023-08-14 09:28:49,606 INFO  unknown f2ed5077-9bf4-4d2e-bbe8-5d6aaaa56a11 org.dspace.usage.LoggerUsageEventListener @ anonymous::view_bitstream:bitstream_id=9b4f708f-1dd1-4f6c-99d1-6a5b47f2ac52
2023-08-14 09:28:49,823 INFO  722599ac-4b57-4827-8c95-c57852740750 3f246020-657a-4fb5-abb9-05827e4a4ec2 org.dspace.app.rest.utils.DSpaceAPIRequestLoggingFilter @ Before request [GET /server/api/system/scripts/metadata-import] originated from /
2023-08-14 09:28:49,824 WARN  722599ac-4b57-4827-8c95-c57852740750 3f246020-657a-4fb5-abb9-05827e4a4ec2 org.dspace.app.rest.exception.DSpaceApiExceptionControllerAdvice @ Authentication is required (status:401 exception: Access is denied at: org.springframework.security.access.vote.AffirmativeBased.decide(AffirmativeBased.java:73))
2023-08-14 09:28:50,106 INFO  722599ac-4b57-4827-8c95-c57852740750 fe1debdb-3278-4237-a6d0-35989e087640 org.dspace.app.rest.utils.DSpaceAPIRequestLoggingFilter @ Before request [GET /server/api/authz/authorizations/search/object] originated from /login
2023-08-14 09:28:50,106 INFO  722599ac-4b57-4827-8c95-c57852740750 13817c1b-f588-4348-b88a-d2ee5d91cff8 org.dspace.app.rest.utils.DSpaceAPIRequestLoggingFilter @ Before request [GET /server/api/authz/authorizations/search/object] originated from /login
2023-08-14 09:28:50,106 INFO  722599ac-4b57-4827-8c95-c57852740750 d08f1cf0-81e5-457c-a9ec-78b4d675433d org.dspace.app.rest.utils.DSpaceAPIRequestLoggingFilter @ Before request [GET /server/api/authz/authorizations/search/object] originated from /login
2023-08-14 09:28:50,107 INFO  722599ac-4b57-4827-8c95-c57852740750 5e902b14-0058-47c3-ba0d-ac3a355edf45 org.dspace.app.rest.utils.DSpaceAPIRequestLoggingFilter @ Before request [GET /server/api/authz/authorizations/search/object] originated from /login
2023-08-14 09:28:50,108 INFO  722599ac-4b57-4827-8c95-c57852740750 3d22372c-cda7-4ed7-a3a6-2b4a9fc78d87 org.dspace.app.rest.utils.DSpaceAPIRequestLoggingFilter @ Before request [GET /server/api/authz/authorizations/search/object] originated from /login

Shibboleth is working normally as people can login with no issue. The loop happens consistently when accessing bitstream via edit item(admin) but also happens when non-admin user go back to previous page from an open bitstream file at random times.

Any ideas or suggestions would be appreciated.

[Snickers]

Resolved the issue. Found that the UI server was off-sync with the time server