Internal System Error for JSPUI

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Ashim Kapoor

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Feb 27, 2020, 6:59:55 AM2/27/20
to DSpace Technical Support
Dear All,

When I do http://192.100.30.xxx/jspui I get :-

Internal System Error

The system has experienced an internal error. Please try to do what you were doing again, and if the problem persists, please contact us so we can fix the problem.

Earlier:-
chown -R tomcat:tomcat [dspace] made jspui work. But now I get the above error. Can someone point me in the right direction ?

Thank you,
Ashim

Sean Carte

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Feb 27, 2020, 7:21:00 AM2/27/20
to Ashim Kapoor, DSpace Technical Support
Please let us know what is in your /dspace/log/dspace.log.[date] file at the time when the error occurred.

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Ashim Kapoor

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Feb 28, 2020, 12:02:00 AM2/28/20
to Sean Carte, DSpace Technical Support
Dear Sean,

I am getting an Internal System Error in my jspui ( the date is 2020-02-28, 10:25 am) . Here is a snippet from the logs. Can you please help me?

sudo cat  dspace.log.2020-02-28 | grep 10:25
2020-02-28 10:25:21,947 INFO  org.dspace.browse.BrowseEngine @ anonymous:session_id=D5CDC64BE5F6B49339A68BD8841C8CEE:ip_addr=192.100.30.172:browse_mini:
2020-02-28 10:25:21,964 ERROR org.dspace.app.webui.components.RecentSubmissionsManager @ caught exception:
2020-02-28 10:25:21,967 ERROR org.dspace.jsp @ caught exception:
2020-02-28 10:25:21,973 WARN  org.dspace.app.webui.servlet.InternalErrorServlet @ :session_id=D5CDC64BE5F6B49339A68BD8841C8CEE:internal_error:-- URL Was: http://192.100.30.81:8080/jspui/internal-error
2020-02-28 10:25:28,442 WARN  org.dspace.app.webui.util.UIUtil @ Unable to send email alert

Ashim Kapoor

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Feb 28, 2020, 12:07:46 AM2/28/20
to Sean Carte, DSpace Technical Support
Hi there,

I looked at all the ERROR in my log file. My xmlui app is working fine but in the log file below I see some references to xmlui as well. Should I be worried about this  ?

ashim@DSpace:/home/dspace/log$ sudo cat  dspace.log.2020-02-28 | grep ERROR
2020-02-28 10:01:13,383 ERROR org.dspace.app.xmlui.aspect.discovery.SidebarFacetsTransformer @ anonymous:session_id=2658080805DF333C9B0B41AF668F346A:ip_addr=192.100.30.172:Error in Discovery while setting up date facet range:date facet\colon; dateIssued.year
2020-02-28 10:01:13,397 ERROR org.dspace.app.xmlui.aspect.discovery.SidebarFacetsTransformer @ Expected mime type application/octet-stream but got text/html. <!doctype html><html lang="en"><head><title>HTTP Status 403 – Forbidden</title><style type="text/css">h1 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:22px;} h2 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:16px;} h3 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:14px;} body {font-family:Tahoma,Arial,sans-serif;color:black;background-color:white;} b {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;} p {font-family:Tahoma,Arial,sans-serif;background:white;color:black;font-size:12px;} a {color:black;} a.name {color:black;} .line {height:1px;background-color:#525D76;border:none;}</style></head><body><h1>HTTP Status 403 – Forbidden</h1><hr class="line" /><p><b>Type</b> Status Report</p><p><b>Description</b> The server understood the request but refuses to authorize it.</p><hr class="line" /><h3>Apache Tomcat/9.0.16 (Debian)</h3></body></html>
2020-02-28 10:01:13,419 ERROR org.dspace.app.xmlui.aspect.discovery.AbstractRecentSubmissionTransformer @ Caught SearchServiceException while retrieving recent submission for: home page
2020-02-28 10:01:13,433 ERROR org.dspace.app.xmlui.aspect.discovery.SidebarFacetsTransformer @ anonymous:session_id=2658080805DF333C9B0B41AF668F346A:ip_addr=192.100.30.172:Error in Discovery while setting up date facet range:date facet\colon; dateIssued.year
2020-02-28 10:01:13,450 ERROR org.dspace.app.xmlui.aspect.discovery.SidebarFacetsTransformer @ Error while searching for sidebar facets
2020-02-28 10:01:28,812 ERROR org.dspace.app.xmlui.aspect.discovery.SidebarFacetsTransformer @ ashim....@nipfp.org.in:session_id=2658080805DF333C9B0B41AF668F346A:ip_addr=192.100.30.172:Error in Discovery while setting up date facet range:date facet\colon; dateIssued.year
2020-02-28 10:01:28,849 ERROR org.dspace.app.xmlui.aspect.discovery.SidebarFacetsTransformer @ Expected mime type application/octet-stream but got text/html. <!doctype html><html lang="en"><head><title>HTTP Status 403 – Forbidden</title><style type="text/css">h1 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:22px;} h2 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:16px;} h3 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:14px;} body {font-family:Tahoma,Arial,sans-serif;color:black;background-color:white;} b {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;} p {font-family:Tahoma,Arial,sans-serif;background:white;color:black;font-size:12px;} a {color:black;} a.name {color:black;} .line {height:1px;background-color:#525D76;border:none;}</style></head><body><h1>HTTP Status 403 – Forbidden</h1><hr class="line" /><p><b>Type</b> Status Report</p><p><b>Description</b> The server understood the request but refuses to authorize it.</p><hr class="line" /><h3>Apache Tomcat/9.0.16 (Debian)</h3></body></html>
2020-02-28 10:01:28,869 ERROR org.dspace.app.xmlui.aspect.discovery.AbstractRecentSubmissionTransformer @ Caught SearchServiceException while retrieving recent submission for: home page
2020-02-28 10:01:28,890 ERROR org.dspace.app.xmlui.aspect.discovery.SidebarFacetsTransformer @ ashim....@nipfp.org.in:session_id=2658080805DF333C9B0B41AF668F346A:ip_addr=192.100.30.172:Error in Discovery while setting up date facet range:date facet\colon; dateIssued.year
2020-02-28 10:01:28,902 ERROR org.dspace.app.xmlui.aspect.discovery.SidebarFacetsTransformer @ Error while searching for sidebar facets
2020-02-28 10:01:31,164 ERROR org.dspace.app.xmlui.aspect.discovery.SidebarFacetsTransformer @ anonymous:session_id=2658080805DF333C9B0B41AF668F346A:ip_addr=192.100.30.172:Error in Discovery while setting up date facet range:date facet\colon; dateIssued.year
2020-02-28 10:01:31,180 ERROR org.dspace.app.xmlui.aspect.discovery.SidebarFacetsTransformer @ Expected mime type application/octet-stream but got text/html. <!doctype html><html lang="en"><head><title>HTTP Status 403 – Forbidden</title><style type="text/css">h1 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:22px;} h2 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:16px;} h3 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:14px;} body {font-family:Tahoma,Arial,sans-serif;color:black;background-color:white;} b {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;} p {font-family:Tahoma,Arial,sans-serif;background:white;color:black;font-size:12px;} a {color:black;} a.name {color:black;} .line {height:1px;background-color:#525D76;border:none;}</style></head><body><h1>HTTP Status 403 – Forbidden</h1><hr class="line" /><p><b>Type</b> Status Report</p><p><b>Description</b> The server understood the request but refuses to authorize it.</p><hr class="line" /><h3>Apache Tomcat/9.0.16 (Debian)</h3></body></html>
2020-02-28 10:01:31,193 ERROR org.dspace.app.xmlui.aspect.discovery.AbstractRecentSubmissionTransformer @ Caught SearchServiceException while retrieving recent submission for: home page
2020-02-28 10:01:31,205 ERROR org.dspace.app.xmlui.aspect.discovery.SidebarFacetsTransformer @ anonymous:session_id=2658080805DF333C9B0B41AF668F346A:ip_addr=192.100.30.172:Error in Discovery while setting up date facet range:date facet\colon; dateIssued.year
2020-02-28 10:01:31,217 ERROR org.dspace.app.xmlui.aspect.discovery.SidebarFacetsTransformer @ Error while searching for sidebar facets
2020-02-28 10:03:13,156 ERROR org.dspace.app.webui.components.RecentSubmissionsManager @ caught exception:
2020-02-28 10:03:13,157 ERROR org.dspace.jsp @ caught exception:
2020-02-28 10:13:57,473 ERROR org.dspace.statistics.SolrLoggerServiceImpl @ The GeoLite Database file is missing (/home/dspace/config/GeoLite2-City.mmdb)! Solr Statistics cannot generate location based reports! Please see the DSpace installation instructions for instructions to install this file.
2020-02-28 10:14:16,322 ERROR org.dspace.statistics.SolrLoggerServiceImpl @ The GeoLite Database file is missing (/home/dspace/config/GeoLite2-City.mmdb)! Solr Statistics cannot generate location based reports! Please see the DSpace installation instructions for instructions to install this file.
2020-02-28 10:14:42,031 ERROR org.dspace.statistics.SolrLoggerServiceImpl @ The GeoLite Database file is missing (/home/dspace/config/GeoLite2-City.mmdb)! Solr Statistics cannot generate location based reports! Please see the DSpace installation instructions for instructions to install this file.
2020-02-28 10:15:08,422 ERROR org.dspace.statistics.SolrLoggerServiceImpl @ The GeoLite Database file is missing (/home/dspace/config/GeoLite2-City.mmdb)! Solr Statistics cannot generate location based reports! Please see the DSpace installation instructions for instructions to install this file.
2020-02-28 10:15:23,400 ERROR org.dspace.app.webui.components.RecentSubmissionsManager @ caught exception:
2020-02-28 10:15:23,400 ERROR org.dspace.app.webui.components.RecentSubmissionsManager @ caught exception:
2020-02-28 10:15:23,403 ERROR org.dspace.jsp @ caught exception:
2020-02-28 10:15:23,405 ERROR org.dspace.app.webui.components.RecentSubmissionsManager @ caught exception:
2020-02-28 10:15:23,414 ERROR org.dspace.jsp @ caught exception:
2020-02-28 10:15:23,406 ERROR org.dspace.jsp @ caught exception:
2020-02-28 10:15:34,436 ERROR org.dspace.app.xmlui.aspect.discovery.SidebarFacetsTransformer @ anonymous:session_id=DEAB32E9028311A326FB6032D672D956:ip_addr=192.100.30.172:Error in Discovery while setting up date facet range:date facet\colon; dateIssued.year
2020-02-28 10:15:34,538 ERROR org.dspace.app.xmlui.aspect.discovery.SidebarFacetsTransformer @ Expected mime type application/octet-stream but got text/html. <!doctype html><html lang="en"><head><title>HTTP Status 403 – Forbidden</title><style type="text/css">h1 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:22px;} h2 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:16px;} h3 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:14px;} body {font-family:Tahoma,Arial,sans-serif;color:black;background-color:white;} b {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;} p {font-family:Tahoma,Arial,sans-serif;background:white;color:black;font-size:12px;} a {color:black;} a.name {color:black;} .line {height:1px;background-color:#525D76;border:none;}</style></head><body><h1>HTTP Status 403 – Forbidden</h1><hr class="line" /><p><b>Type</b> Status Report</p><p><b>Description</b> The server understood the request but refuses to authorize it.</p><hr class="line" /><h3>Apache Tomcat/9.0.16 (Debian)</h3></body></html>
2020-02-28 10:15:35,893 ERROR org.dspace.app.xmlui.aspect.discovery.AbstractRecentSubmissionTransformer @ Caught SearchServiceException while retrieving recent submission for: home page
2020-02-28 10:15:35,949 ERROR org.dspace.app.xmlui.aspect.discovery.SidebarFacetsTransformer @ anonymous:session_id=DEAB32E9028311A326FB6032D672D956:ip_addr=192.100.30.172:Error in Discovery while setting up date facet range:date facet\colon; dateIssued.year
2020-02-28 10:15:35,970 ERROR org.dspace.app.xmlui.aspect.discovery.SidebarFacetsTransformer @ Error while searching for sidebar facets

2020-02-28 10:25:21,964 ERROR org.dspace.app.webui.components.RecentSubmissionsManager @ caught exception:
2020-02-28 10:25:21,967 ERROR org.dspace.jsp @ caught exception:
ashim@DSpace:/home/dspace/log$

Mital Ahir

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Feb 28, 2020, 10:08:01 AM2/28/20
to Ashim Kapoor, Sean Carte, DSpace Technical Support
Dear Sir,

Dear Sir,
(1) Stop Tomcat
(2) Go to Installation directory
(3) cp -arv dspace_inst/webapps/* apache-tomcat-8.5.0/webapps/
(4) start Tomcat

Maybe it will work.
Regards
Mital Ahir

Mark H. Wood

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Feb 28, 2020, 10:17:57 AM2/28/20
to DSpace Technical Support
I would first consider earlier discussion of the
LocalHostRestrictionFilter. The message above suggests to me that you
have DSpace configured to contact Solr on a non-local address, that
Tomcat accepted the connection and routed the request to Solr, and
that Solr rejected it because it was not from 'localhost'.

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Mark H. Wood
Lead Technology Analyst

University Library
Indiana University - Purdue University Indianapolis
755 W. Michigan Street
Indianapolis, IN 46202
317-274-0749
www.ulib.iupui.edu
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