problem with registering new users Dspace 6.3

[Aliya Takuadina]

Good day! At the Medical University of Karaganda, we want to use Dspace 6.3, because we liked your product. But we have a problem with registering new users. We want our repository to be used throughout Kazakhstan. According to the instructions in dspace.cfg, we have made changes, but registration for new users does not work.

about gmail: Starting from May 30, 2022, Google no longer supports third-party apps and devices.

I am sending part of the code: for example

 

##### Email settings ######

 

# SMTP mail server (allows DSpace to send email notifications)

mail.server = mail.kgmu.kz

 

# SMTP mail server authentication username and password (if required) 

mail.server.username = AB...@kgmu.kz

mail.server.password = ABCDF

 

# SMTP mail server alternate port (defaults to 25)

mail.server.port = 25

 

Thank you in advance for the answer!

[DSpace Technical Support]

Hi,

If the problem is with authenticating to your Gmail server, then I believe you should be able to set up an App Password from your Gmail account for authentication:

https://support.google.com/mail/answer/185833?hl=en

It's unclear though if your only issue is with that Gmail server login though, as you didn't share the error you've received.  You need to look for the detailed error in the logs as described in our troubleshooting guide: https://wiki.lyrasis.org/display/DSPACE/Troubleshoot+an+error#Troubleshootanerror-DSpace6.xorbelow

(I should also note that DSpace 6.x is end-of-life.  We do recommend upgrading to 7.x when you have a chance)

Tim

[Aliya Takuadina]

Hi,

Tim,

Can I use another email service, not gmail? For example, from my job kgmu.kz or mail.ru ?

среда, 23 августа 2023 г. в 22:57:21 UTC+6, DSpace Technical Support:

[DSpace Technical Support]

Yes, you can use any email service you wish. DSpace doesn't require Gmail.  I thought you were asking about how to use Gmail because you highlighted it in your initial message.

If your issue is NOT with Gmail, then you should provide a better description of the errors you are receiving.  Specifically, you should look for the detailed error in the logs as described in our troubleshooting guide: https://wiki.lyrasis.org/display/DSPACE/Troubleshoot+an+error#Troubleshootanerror-DSpace6.xorbelow

Tim