Thumbnails not showing in browse list

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lon...@gmail.com

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Oct 29, 2020, 9:28:14 PM10/29/20
to DSpace Technical Support
hi all,
I'm running Dspace 6.3 and I have an item that  thumbnail is not showing in Browse list. However the thumbnail does appear correctly in Simple Item View.
thanks for your help.
-Peter

Jose Blanco

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Oct 29, 2020, 9:36:41 PM10/29/20
to lon...@gmail.com, DSpace Technical Support
This is a configuration parameter.  Make sure this is set to true in dspace.cfg

webui.browse.thumbnail.show = true

You can also control whether the thumbnail shows up on the item view page:

webui.item.thumbnail.show = true

-Jose

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lon...@gmail.com

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Nov 1, 2020, 4:32:30 PM11/1/20
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hi Jose,
I have both set to True in the dspace.cfg file. It only happens on one record which uploaded with *.pptx  files. The rest are display correctly in the Browse list and simple item view.
any suggestion?
thanks
-Peter

Jose Blanco

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Nov 1, 2020, 4:58:22 PM11/1/20
to lon...@gmail.com, DSpace Technical Support
Hi Peter, For that record that has a pptx file, do you see a generic thumbnail, or do you see nothing?

I think if it can't create a thumbnail, then it puts up a generic thumbnail.  You can go to the item that has the pptx file and select "Edit Item" and see what it has for files.  If it creates a thumbnail it will show up in the files tab.  See if that can give you a clue as to what is happening.  It may be that for pptx, it can't create a thumbnail, or creates an empty file.

-Jose

lon...@gmail.com

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Nov 2, 2020, 11:33:55 AM11/2/20
to DSpace Technical Support
I checked in the "Edit Item". It does created a pptx.jpeg "IM thumbnail jpeg" file. And also shows up the image when I clicked "view"  under 
" Bundle: THUMBNAIL ". It shows up in Simple Item list just fine.
any thought?
thanks
-P
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