Weird Issue with PDF Opening

[Cameron, Jacob]

Hello Everyone,

 

DSpace 6.3, java 8 251, Windows Server 2019. 

 

We have had several theses uploaded today and approved into our DSpace instance.  However, one of the documents throws an error when you try to open it.  But if you are logged in, it works fine.  There are no special authorizations on it.  It’s setup for anonymous read access.  Has anyone ever come across anything like this before?

 

https://opus.uleth.ca/handle/10133/5726

 

This is a first for me.  I’ve tried deleting the object, I’ve re-added it, I had the student resubmit their PDF.  I checked the database to be sure and it’s the same as anything else submitted.  But it always fails to open again if we are not logged in.  Any thoughts would be appreciated?

 

Thanks!

 

Jake

--

Jake Cameron, BCS(UNB)

Systems Support Specialist III

Information Systems and Technical Services University of Lethbridge Library

Phone:(403)329-2756

This e-mail, including any and all attachments, is only for the use of the intended recipient(s) and may contain information that is confidential or privileged. If you are not the intended recipient, you are advised that any dissemination, copying or other use of this e-mail is prohibited. Please notify the sender of the error in communication by return e-mail and destroy all copies of this e-mail. Thank you.

 

[euler]

Hi Jake,

I noticed that your repository have cover page generated upon download. I have this problem a long time ago when the pdf is either PDF/A compliant or it is a secured pdf where editing is not allowed. Since your repository is generating cover page on the fly, in a way it would like to edit the original pdf to insert the cover page. I don't know why it worked fine when you are logged in, so I might be wrong to assume that the pdf is secured or is PDF/A compliant.

Euler

[Cameron, Jacob]

Thanks Euler.

 

I actually just withdrew the whole item from the collection, created a new submission with the same PDF and it worked fine.  I got tired of tinkering with it.  But it was 100% the coverpage that was causing the issue.  When I’m logged in, it doesn’t try to generate the coverage and displays right.  Not sure what’s going on there.  But issue was solved with a new submission.

 

Jake

--

Jake Cameron, BCS(UNB)

Systems Support Specialist III

Information Systems and Technical Services University of Lethbridge Library

Phone:(403)329-2756

This e-mail, including any and all attachments, is only for the use of the intended recipient(s) and may contain information that is confidential or privileged. If you are not the intended recipient, you are advised that any dissemination, copying or other use of this e-mail is prohibited. Please notify the sender of the error in communication by return e-mail and destroy all copies of this e-mail. Thank you.

 

From: dspac...@googlegroups.com <dspac...@googlegroups.com> On Behalf Of euler
Sent: Tuesday, May 12, 2020 8:04 PM
To: DSpace Technical Support <dspac...@googlegroups.com>
Subject: [dspace-tech] Re: Weird Issue with PDF Opening

 

Caution: This email was sent from someone outside of the University of Lethbridge. Do not click on links or open attachments unless you know they are safe. Please forward suspicious emails to phis...@uleth.ca.

--
All messages to this mailing list should adhere to the DuraSpace Code of Conduct: https://duraspace.org/about/policies/code-of-conduct/
---
You received this message because you are subscribed to the Google Groups "DSpace Technical Support" group.
To unsubscribe from this group and stop receiving emails from it, send an email to dspace-tech...@googlegroups.com.
To view this discussion on the web visit https://groups.google.com/d/msgid/dspace-tech/1050e849-7897-4969-bbbd-406b85d4e979%40googlegroups.com.